Websites using Twist

Okay, let s break down Twist, a popular team communication platform, covering its overview, revenue, alternatives, pricing, and customer care details.

Twist: Overview

• Core Function: Twist is a team communication app designed by Doist, the same company behind Todoist. It s positioned as an alternative to real-time, chat-heavy platforms like Slack or Microsoft Teams.
• Key Difference: Threads over Chat: Twist prioritizes organized, asynchronous communication using threads (similar to forum discussions) rather than continuous streams of instant messages. This encourages more thoughtful and focused interactions.
• Focus: Twist aims to reduce notification fatigue, create a clearer record of discussions, and promote a less chaotic work environment. It s ideal for teams that value deep work and thoughtful collaboration.
• Key Features:
  • Channels: Organize conversations by topic or team.
  • Threads: Keep discussions focused and easy to follow.
  • Inbox: Manage and filter your important updates.
  • Search: Easily find past discussions and information.
  • Integrations: Connect with other tools like Todoist, Google Drive, and more.
  • Guest Access: Invite external collaborators.
  • Dark Mode: Provides visual comfort.
• Target Audience: Teams and businesses, especially those that find real-time chat overwhelming, or remote teams that need to work asynchronously.

Revenue:

• Private Company: Twist is developed by Doist, which is a privately held company. As such, they do not publicly disclose their specific revenue numbers.
• Subscription Model: Twist generates revenue through a subscription-based pricing model (more on that below).
• Doist s Overall Revenue: While Twist s revenue is not public, Doist, as a whole, is reported to be profitable and growing. This suggests that Twist is a significant contributor to their overall revenue.
• Growth: Twist is steadily gaining popularity as more teams seek alternatives to the constant flow of chat.

Alternatives to Twist:

Here are some popular alternatives, categorized by their focus:

• Asynchronous/Thread-Focused Alternatives:

  • Microsoft Teams (Channels): While Teams is also chat-focused, its channel feature does allow for thread-like conversations and offers a full suite of collaboration tools.
  • Google Chat (Spaces): Google Chat s Spaces feature can be used in a similar way to channels in Twist for organized conversations.
  • Discord (Forums): While not primarily designed for work, Discord s forum channels can be used for threaded discussions, especially for larger teams.
  • Basecamp: Project management tool with a strong focus on asynchronous communication, discussions, and task management.
  • Confluence (by Atlassian): A team collaboration tool primarily for knowledge sharing and documentation, but also used for discussions.

• Real-Time Chat Alternatives (for Comparison):

  • Slack: The dominant player in real-time team chat.
  • Microsoft Teams: Offers both real-time chat and channel-based communication.
  • Google Chat: More focused on real-time interaction than its Spaces feature.
  • Discord: Popular chat platform, particularly for communities.
  • Mattermost: Open-source alternative to Slack.

Key Differences Between Twist and its Alternatives:

• Twist vs. Slack/Teams: Twist s main difference lies in its fundamental approach, prioritizing threads over real-time chat, leading to less notification overload and more organized information.
• Twist vs. Basecamp/Confluence: Twist is purely for communication, whereas Basecamp and Confluence include more project management or knowledge management capabilities.

Pricing:

Twist offers a tiered subscription model:

• Free Plan:
  • Limited functionality for small teams.
  • Limited history of messages.
  • Limited Integrations.
  • Useful for teams to explore and see if Twist fits their workflow.
• Unlimited Plan (Paid):
  • Full features.
  • Unlimited history.
  • All integrations.
  • Priority Support.
  • Pricing is typically per user per month or year, with annual billing usually providing a discount. (Specific pricing can be found on the official Twist website).
• Business Plan (Paid):
  • Includes all the Unlimited plan features.
  • Offers admin controls and security features.
  • Includes priority support
  • Offers custom onboarding and training.

Customer Care:

• Help Center: Doist provides a comprehensive online help center with articles, guides, and FAQs to answer common questions about Twist.
• Email Support: Users can contact Twist s customer support team via email for more personalized assistance.
• Priority Support: Paid plan users typically receive priority email support.
• Community Forums: While not as heavily promoted, they may offer community forums or online spaces where users can interact and get help from others.

In Summary:

Twist is a communication tool that stands out with its unique focus on asynchronous, thread-based discussions. It s designed to reduce the chaos of real-time chat and help teams work more effectively, especially remote teams. Its pricing is competitive, and its customer support is reliable. If your team struggles with the constant flow of chat and seeks a more organized communication platform, Twist is definitely worth exploring.

Remember to visit the official Twist website for the most up-to-date information on pricing, features, and customer support options.