Websites using Deliverr

Okay, let s break down Deliverr, a popular e-commerce fulfillment solution.

Deliverr: Overview

Deliverr is a third-party logistics (3PL) company that specializes in providing fast and affordable fulfillment services for e-commerce businesses. Their core value proposition is to offer next-day and two-day delivery across the US, helping sellers compete with larger retailers that have their own robust logistics networks. They achieve this through a distributed network of warehouses, intelligent inventory placement, and partnerships with major shipping carriers.

Here s a summary of their key features:

• Multi-Channel Fulfillment: Integrates with various marketplaces (Amazon, Walmart, Shopify, eBay, etc.) and shopping carts.
• Fast Shipping: Focuses on 1-2 day delivery, which is a significant advantage for online shoppers.
• Distributed Warehousing: Uses a network of warehouses strategically located across the US to minimize transit times.
• Real-Time Inventory Management: Provides visibility into stock levels and helps optimize inventory placement.
• Transparent Pricing: Aims for predictable and transparent pricing structures.
• Analytics & Reporting: Offers data-driven insights to help sellers improve their supply chain.
• Returns Handling: Manages the returns process for sellers.

Deliverr Revenue

Deliverr was acquired by Shopify in 2022. Since then, its revenue is incorporated into Shopify s overall fulfillment revenue, so specific revenue figures for Deliverr as a standalone entity are no longer publicly available.

Deliverr Alternatives

There are many 3PL providers in the market. Here are some notable alternatives to Deliverr, categorized by their strengths:

• Similar Focus on Fast Delivery:
  • ShipBob: Another major player focusing on fast, 2-day shipping. It has a strong tech platform and global capabilities.
  • Amazon FBA (Fulfillment by Amazon): If you sell primarily on Amazon, this is an obvious choice. It offers fast shipping and access to Amazon s prime program.
  • Walmart Fulfillment Services (WFS): If you sell on Walmart, WFS provides a similar experience to FBA, offering fast shipping.
• Scalable & Global Solutions:
  • Flexport: Offers a wide range of services including freight forwarding, customs, and warehousing. Good for more complex supply chains.
  • DHL Supply Chain: A global logistics giant, suitable for large businesses needing international scale.
• More Budget-Friendly Options:
  • Red Stag Fulfillment: Focuses on larger, heavier products and offers personalized support.
  • ShipMonk: Well-regarded for startups and smaller businesses, with a user-friendly platform.
  • EasyPost (and other shipping aggregators): While they don t offer warehousing, they can help you find the best shipping rates and streamline the fulfillment process if you manage your own storage.
• Niche Focused Options
  • Fulfillment Works: Focuses on custom packaging
  • eFulfillment Services: Designed for small business ecommerce
• Shopify Fulfillment Network (Powered by Deliverr): As Deliverr is now part of Shopify, sellers should consider the integrated offering.

Key Considerations When Choosing an Alternative:

• Scale: Are you a small startup or a large, established business?
• Product Type: Do you sell small, lightweight items or large, heavy goods?
• Sales Channels: Where do you sell your products (Amazon, Shopify, your own website, etc.)?
• Budget: What are your price sensitivity and cost considerations?
• Required Features: Do you need specific integrations, analytics, or customer service features?
• Geographic reach: What locations do you need to fulfill orders?
• Growth Goals: Will this solution fit your long-term business objectives?

Deliverr Pricing

Deliverr s pricing model involves several components:

• Storage Fees: Charges for storing inventory in their warehouses (typically based on cubic foot and time).
• Fulfillment Fees: Per-order fees to pick, pack, and ship an order, based on the package s weight and dimensions
• Shipping Rates: Vary based on destination, service speed (1-day, 2-day), and the carrier.
• Optional Services: Charges for value-added services such as kitting, labeling, and special handling.
• Software/Platform Fees: There may be platform or usage fees associated with access to their tools and platform.

Important Notes on Deliverr Pricing:

• Pricing Changes: Pricing can change, so it s essential to get a specific quote for your needs.
• Complexity: The overall cost will depend on your product mix, order volume, and storage needs.
• Transparency: Deliverr aims to be transparent in its pricing, providing tools and calculators to estimate costs. However, it is crucial to thoroughly evaluate potential costs and factor in variable expenses.

Deliverr Customer Care Details

• Support Channels:

  • Email: Customer Support is typically available by email.
  • Help Center: Deliverr has a knowledge base/help center with articles and tutorials.
  • Onboarding Specialists: You ll often be assigned an onboarding specialist to help set up your account.
  • Account Managers: Larger accounts may have designated account managers.

• Support Hours: Typically available during standard business hours.

• Response Times: Response times can vary based on the complexity of the issue.

Things to Consider Regarding Customer Care:

• Scalability: As a growing company, you might experience periods where support availability is stretched.
• Onboarding: A positive onboarding experience is critical when working with a 3PL.
• Communication: Clear and prompt communication is important. If customer care issues arise, ensure that you have a channel to escalate issues.
• Technical Support: If you integrate with various e-commerce platforms or other software, ensure the solution has adequate tech support.

In Conclusion

Deliverr (now within Shopify Fulfillment Network) is a solid option if you need fast, 1-2 day shipping, particularly if you re selling through Shopify or other integrated platforms. However, it is important to research alternatives, understand the pricing model, and evaluate their customer care services before choosing the solution that fits your unique business needs.

Remember to compare quotes from multiple 3PL providers, taking into account all relevant factors for your business, to make the best decision.