Websites using Adagio

Let s break down Adagio Accounting, covering the overview, revenue, alternatives, pricing, and customer care.

Adagio Overview

• What it is: Adagio Accounting is a suite of financial management software designed for small and medium-sized businesses (SMBs). It s known for being a robust and modular system, particularly popular in industries like construction, distribution, and professional services.
• Key Strengths:
  • Modularity: Users can choose and pay for only the modules they need (e.g., General Ledger, Accounts Payable, Accounts Receivable, Inventory, Payroll, Job Costing, etc.). This allows for a tailored system.
  • Depth of Functionality: Adagio is often praised for its in-depth features within each module, offering more granular control and reporting capabilities than simpler accounting solutions.
  • On-Premise Focus: While cloud options are emerging, Adagio is traditionally an on-premise solution, meaning the software is installed and run on your company s servers. This appeals to businesses that prefer greater control over their data and systems.
  • Strong Reporting: Adagio is known for its powerful and customizable reporting capabilities, allowing businesses to analyze financial data in detail.
  • Perpetual License Option: Unlike many modern subscription-based SaaS solutions, Adagio traditionally offered perpetual licenses, meaning you own the software license outright after a one-time purchase. This can be attractive for long-term cost considerations, although maintenance and support are ongoing costs.
• Target Audience: SMBs, often with more complex accounting needs, in industries like:
  • Construction
  • Real Estate
  • Distribution
  • Manufacturing
  • Professional Services
  • Non-profit organizations

Revenue

• Private Company: Adagio Accounting is developed and sold by Softrak Systems Inc., a privately held company. Therefore, exact revenue figures are not publicly available.
• Market Position: Adagio has been in the market for many years and has a significant installed base, especially in its target industries. This suggests a healthy and established revenue stream.
• Revenue Model: Revenue is primarily generated through:
  • Software License Sales: (Especially for perpetual licenses, though subscription models are now available).
  • Module Sales: Customers purchase the specific modules they need.
  • Maintenance and Support Fees: Annual fees for updates, technical support, and ongoing access to services.
  • Reseller Network: Adagio is sold and supported through a network of resellers, who also generate revenue through implementation, training, and ongoing support services.
• Estimating Size (Indirectly): While precise numbers are unavailable, we can infer it s a successful SMB software company with a substantial customer base, based on its longevity and industry recognition. It s likely in the tens of millions of dollars in annual revenue, but this is a very rough estimate.

Alternatives to Adagio

Depending on your specific needs and priorities (cloud vs. on-premise, industry focus, budget), here are some alternatives to consider:

• Cloud-Based SMB Accounting Solutions (Often Simpler/More User-Friendly):

  • QuickBooks Online: Very popular, user-friendly, good for basic accounting needs, but can become less suitable for complex operations.
  • Xero: Another popular cloud-based option, known for its ease of use and integrations.
  • Sage Intacct: More robust cloud accounting, suitable for growing SMBs and mid-market companies, more feature-rich than QuickBooks or Xero.
  • Zoho Books: Part of the Zoho suite, affordable and growing in features.
  • FreshBooks: Focused on service-based businesses and invoicing.

• On-Premise or Hybrid Solutions (More Complexity, Potentially More Control):

  • Sage 300 (formerly Accpac): A more robust on-premise option from Sage, a direct competitor to Adagio in terms of market and functionality.
  • Microsoft Dynamics 365 Business Central (formerly NAV): Offers both cloud and on-premise deployment, very powerful and customizable, but can be more complex and expensive.
  • Acumatica: Cloud-based, but offers strong functionality and often compared to mid-market ERP systems. It can handle complex needs but is cloud-first.
  • NetSuite: A comprehensive cloud-based ERP system, more expensive and feature-rich than Adagio, often for larger SMBs or mid-market.
  • Other Industry-Specific Software: Depending on your industry (e.g., construction, distribution), there might be specialized software packages that could be alternatives to Adagio and the general accounting systems listed above.

Pricing

• Module-Based: Adagio pricing is structured around its modular system. You pay for each module you need.
• Perpetual License (Traditionally): Historically, Adagio primarily offered perpetual licenses. This involves a higher upfront cost for the license itself, followed by annual maintenance fees.
• Subscription Options (Increasingly Available): Softrak has been moving towards subscription-based pricing models, especially for cloud-based offerings. This typically involves lower upfront costs and recurring monthly or annual fees.
• Reseller Pricing: Adagio is sold through resellers, and pricing can vary depending on the reseller, the modules selected, the number of users, and any implementation or training services required.
• Factors Affecting Price:
  • Number of Modules: More modules = higher cost.
  • Number of Users: Pricing may scale with user count, especially for subscription models.
  • Deployment Type (On-Premise vs. Cloud): Pricing structures can differ.
  • Implementation and Training: Reseller services will add to the overall cost.
  • Maintenance/Subscription Fees: Ongoing costs for updates and support.

To get accurate pricing for your specific needs, you must contact Adagio resellers. You can find a list of resellers on the Adagio website (Softrak Systems website). Be prepared to discuss your business requirements, modules needed, and number of users to get a tailored quote.

Customer Care Details

• Reseller-Driven Support: Adagio s primary support model is through its network of authorized resellers. Resellers are responsible for:
  • Implementation and Setup
  • Training
  • Ongoing Technical Support
  • Troubleshooting
  • Customization (in some cases)
• Softrak Systems (Adagio Developer) Support: Softrak Systems also provides support, often tiered:
  • For Resellers: Softrak provides support and resources to its reseller network.
  • Potentially Direct Support (depending on agreements): In some cases, and for certain issues, customers may interact directly with Softrak support, especially for software bugs or more complex issues.
• Support Channels:
  • Phone Support: Typically offered by resellers, and potentially by Softrak in specific cases.
  • Email Support: A common method for submitting support requests.
  • Online Support Portals/Knowledge Bases: Both Softrak and resellers often have online resources with FAQs, documentation, and troubleshooting guides.
  • Remote Support: Resellers will often use remote access tools to provide hands-on support.
• Quality of Customer Care: The quality of customer care can vary depending on the specific reseller you work with. It s important to:
  • Choose a reputable and experienced Adagio reseller.
  • Inquire about the reseller s support services and service level agreements (SLAs) before purchasing.
  • Read online reviews of resellers if available.
• Considerations:
  • On-Premise Complexity: On-premise systems often require more technical expertise for initial setup and ongoing maintenance. A strong reseller partner is crucial for successful implementation and support.
  • Reseller Relationship: Your relationship with your reseller is very important for Adagio. Choose one you feel comfortable working with and who understands your business needs.

In Summary:

Adagio Accounting is a powerful and modular financial management system well-suited for SMBs with complex accounting needs, particularly in specific industries. It offers depth of functionality and reporting, with a traditional on-premise focus and perpetual licensing options alongside newer subscription models. Pricing is module-based and requires contacting resellers for quotes. Customer care is primarily delivered through a reseller network, making the choice of reseller a critical decision. Consider your specific needs and compare Adagio to cloud-based and other on-premise alternatives to determine the best fit for your business.