Websites using Zephr

Okay, let s break down Zephyr, a leading test management software solution.

What is Zephyr?

Zephyr is a test management software platform primarily aimed at Agile and DevOps teams. It helps teams plan, organize, execute, and track their software testing efforts. It integrates with popular development tools like Jira, Jenkins, and Confluence, aiming to create a seamless workflow for testing within the development lifecycle. Zephyr aims to provide visibility into testing progress, identify bottlenecks, and improve overall software quality.

Key Features of Zephyr (varies depending on the specific product):

• Test Case Management: Create, organize, and manage test cases.
• Test Planning: Define test plans, assign testers, and set timelines.
• Test Execution: Execute test cases, record results, and track defects.
• Defect Tracking: Integrate with bug tracking systems (like Jira) to link defects to test results.
• Reporting and Analytics: Generate reports and dashboards to track testing progress, identify trends, and measure quality metrics.
• Integration: Integrates with CI/CD pipelines, automation tools, and other development tools.
• Collaboration: Enables collaboration between testers, developers, and other stakeholders.
• Version Control: Some Zephyr offerings provide test case versioning.
• Agile Support: Specifically designed to support Agile development methodologies.

Types of Zephyr Products:

• Zephyr Scale: (Previously Test Management for Jira) A test management app within the Jira environment.
• Zephyr Enterprise: A more comprehensive, standalone test management platform.

Revenue Information:

• Private Company: Zephyr is owned by SmartBear, a private company. Therefore, specific revenue numbers for Zephyr are not publicly available. SmartBear, as a whole, is a significant player in the software quality and testing space, and Zephyr contributes a substantial portion of its revenue. Market analysis and industry reports sometimes provide estimated revenue ranges, but these are not official figures.

Alternatives to Zephyr:

There are many test management tools available, each with its strengths and weaknesses. Here are some popular alternatives, categorized by type (SaaS, On-Premise, etc.) and focus:

• Alternatives for Zephyr Scale (Jira-focused):

  • Xray (within Jira): A very popular alternative that s also native to Jira. Known for its robust features and integration.
  • TestRail: Widely used and respected. Offers strong reporting capabilities and a user-friendly interface. Integrates with Jira.
  • TestFLO for Jira: Another Jira-native option with good coverage and reporting.
  • QMetry for Jira: A more recent entrant gaining traction.

• Alternatives for Zephyr Enterprise (Standalone Platforms):

  • TestRail: Again, a strong contender. Works as a standalone system and integrates well.
  • PractiTest: A comprehensive test management platform with excellent flexibility and customization options.
  • QMetry Test Management: A full-fledged test management platform that provides features like test planning, test case management, test execution, defect tracking, and reporting & analytics.
  • TestLink (Open Source): A free, open-source option, but typically requires more setup and maintenance.
  • TestMonitor: Focuses on user acceptance testing (UAT) but can be used for broader test management.
  • SpiraTest: Integrated ALM solution that includes test management.

• Cloud-Based Test Management:

  • TestRail: (Again, highly popular and versatile.)
  • PractiTest:
  • QMetry:
  • TestCollab:

Factors to Consider When Choosing an Alternative:

• Integration: How well does it integrate with your existing tools (Jira, CI/CD pipelines, etc.)?
• Features: Does it have the features you need (test case management, reporting, etc.)?
• Usability: Is it easy to use for your team?
• Pricing: Is it affordable for your budget?
• Support: Does it offer good customer support?
• Agile Support: Does it specifically support agile methodologies?
• On-Premise vs. Cloud: Do you need an on-premise solution, or is a cloud-based solution acceptable?
• Scalability: Can it handle your growing testing needs?

Pricing:

Zephyr s pricing varies significantly depending on the product (Scale vs. Enterprise), the number of users, and the chosen features.

• Zephyr Scale: Zephyr Scale pricing is based on the number of Jira users. You can find pricing details on the Atlassian Marketplace (since it s an app within Jira). The cost increases as the number of Jira users increases. There s often a free tier for very small teams.
• Zephyr Enterprise: Zephyr Enterprise pricing is generally based on a subscription model, often with a per-user, per-month or per-year cost. Contact SmartBear directly or authorized resellers for a quote based on your specific needs.

Key Pricing Considerations:

• Hidden Costs: Be aware of potential hidden costs like training, implementation, and ongoing support.
• Commitment: Consider the commitment period (monthly vs. annual).
• Free Trials: Take advantage of free trials to test the software before committing.
• Discounts: Ask about discounts for educational institutions, non-profits, or larger teams.

Customer Care/Support:

SmartBear, the parent company of Zephyr, provides customer support through various channels:

• Documentation: Extensive online documentation, including user guides, tutorials, and FAQs.
• Knowledge Base: A searchable knowledge base with articles and troubleshooting tips.
• Community Forums: Online forums where users can ask questions and share knowledge.
• Email Support: Submit support requests via email.
• Phone Support: (May be available depending on your subscription level). Check your contract or SmartBear s website for details.
• Live Chat: (May be available depending on your subscription level).
• Professional Services: SmartBear offers professional services like training, implementation, and consulting.

How to Find Customer Care Information:

1. SmartBear Website: Start by visiting the SmartBear website (https://smartbear.com/).
2. Zephyr Product Page: Navigate to the specific Zephyr product page (Zephyr Scale or Zephyr Enterprise).
3. Support Section: Look for a Support, Help, or Contact Us section. This will typically lead you to the knowledge base, documentation, and contact information for support.
4. Atlassian Marketplace (for Zephyr Scale): If you re using Zephyr Scale, you can find support information and reviews on the Atlassian Marketplace.

Tips for Evaluating Customer Support:

• Response Time: Check reviews or ask other users about the average response time to support requests.
• Quality of Support: Assess the quality of the support provided. Are the support agents knowledgeable and helpful?
• Availability: What are the support hours? Is support available in your time zone?
• Support Channels: Do they offer support through multiple channels (email, phone, chat)?

In summary, Zephyr is a robust test management solution, particularly when integrated within the Atlassian ecosystem (Jira). However, a thorough evaluation of your needs, budget, and integration requirements is crucial before making a decision. Always compare Zephyr with its alternatives to ensure you select the best fit for your organization. Remember to take advantage of free trials and carefully review the pricing and support options.