Websites using Yellow.ai

Okay, let s break down yellow.ai, covering its overview, revenue, alternatives, pricing, and customer care.

Overview of yellow.ai

yellow.ai is a conversational AI platform that helps businesses automate and enhance their customer interactions across various channels. It provides a suite of tools to build, deploy, and manage AI-powered chatbots and voicebots. Essentially, it aims to streamline customer support, lead generation, and other business processes through automated conversations.

Here s a more detailed look:

• Key Features:
  • Conversational AI Builder: A no-code/low-code platform to design and build conversational flows.
  • Multilingual Support: Supports multiple languages to cater to diverse customer bases.
  • Omnichannel Deployment: Allows bots to be deployed across various channels like websites, messaging apps (WhatsApp, Facebook Messenger, etc.), voice platforms, and in-app experiences.
  • Integrations: Integrates with various CRM, marketing, and business applications.
  • Analytics and Reporting: Provides insights into bot performance and customer behavior.
  • AI Capabilities: Utilizes Natural Language Processing (NLP) and Machine Learning (ML) for understanding and responding to user queries.
  • Human Takeover: Options for seamless handover to human agents when needed.
  • Customization: Flexibility to customize the look and feel of the chatbots and voicebots.
• Target Audience: Businesses of all sizes across various industries, including:
  • E-commerce
  • Banking & Finance
  • Healthcare
  • Travel & Hospitality
  • Retail
  • Telecommunications

Revenue

• Private Company: yellow.ai is a privately held company, so precise revenue figures are not publicly available.
• Funding: They have raised significant funding from various investors, which indicates that they are experiencing growth and have potential in the market.
• Estimated Revenue: While not exact, based on market data and growth, yellow.ai is likely generating revenue in the tens of millions or potentially low hundreds of millions of dollars annually, but again this is an estimate.

Alternatives to yellow.ai

The conversational AI space is competitive. Here are some of the main alternatives to yellow.ai:

• Larger, More Established Players:
  • Microsoft Bot Framework: A comprehensive platform with a strong developer focus.
  • Google Dialogflow: Integrates with Google Cloud and has strong NLP capabilities.
  • IBM Watson Assistant: Known for its enterprise-grade features and AI power.
  • Amazon Lex: A voice and text conversational service from Amazon Web Services (AWS).
• Specialized and Emerging Players:
  • Kore.ai: Focuses on enterprise conversational AI with robust features.
  • Drift: Primarily focused on sales and marketing chatbots.
  • Intercom: Provides a broader platform for customer communication, including chatbots.
  • Landbot: A no-code chatbot builder with a focus on user experience.
  • ManyChat: Popular for Facebook Messenger chatbots and marketing automation.
  • Tidio: Live chat and chatbot platform for small and medium businesses.
  • Ada: Focuses on AI-powered customer support automation.
• Open-Source Options:
  • Rasa: A popular open-source conversational AI framework.

Pricing

• Subscription-Based: yellow.ai typically uses a subscription-based model.
• Tiered Pricing: Pricing is usually tiered, based on factors like:
  • Number of Conversations/Sessions: Limits or pricing based on the volume of bot interactions.
  • Features and Functionality: Different plans that unlock more advanced features.
  • Number of Users/Agents: May have pricing based on the number of human agents who will manage and monitor the bot.
  • Support Level: Different levels of support come with varying costs.
• Custom Quotes: For large enterprises, custom quotes are likely negotiated based on specific needs.
• No Public Pricing: yellow.ai typically does not list its exact pricing publicly on their website. You will typically need to contact their sales team for a quote.

Customer Care Details

• Multiple Support Channels: They typically offer various channels for customer support:
  • Email Support: A common way to handle inquiries.
  • Phone Support: Direct phone support may be available depending on the plan.
  • Chat Support: They may offer chat support through their website or within the platform.
  • Knowledge Base/Help Center: Access to documentation, tutorials, and articles.
  • Community Forums: Some may have community forums for users to interact and find solutions.
  • Dedicated Support: Enterprise-level plans often receive dedicated support managers.
• Response Times: Response times for support inquiries typically vary depending on the support plan and issue complexity.
• Service Level Agreements (SLAs): Enterprise plans may come with SLAs that specify service guarantees.

How to get accurate details:

• Visit the yellow.ai Website: Check their official website for the most up-to-date information on features, case studies, and contact details.
• Request a Demo: Requesting a demo will allow you to see the platform in action and ask questions about pricing, support, and specific requirements.
• Contact Sales: Get in touch with yellow.ai s sales team directly for specific quotes, plan information, and assistance.

In summary: yellow.ai is a growing player in the conversational AI space, offering a robust platform for businesses to automate customer interactions. While specific revenue and pricing details are not public, they compete with established platforms and newer alternatives. If you are considering yellow.ai, it s best to reach out to their team directly to discuss your specific requirements.