Websites using Whoson

Okay, let s break down Who s On, covering its overview, revenue (if available), alternatives, pricing, and customer care details.

Who s On: Overview

• What it is: Who s On is a live chat software and visitor tracking platform designed to help businesses engage with website visitors in real-time, qualify leads, and provide personalized support. It aims to improve conversion rates and customer satisfaction.

• Key Features:

  • Live Chat: Real-time communication with website visitors.
  • Visitor Tracking: Identifies website visitors, their behavior (pages viewed, time spent, etc.), and their location/company.
  • Lead Qualification: Tools to identify and prioritize leads based on website activity.
  • CRM Integration: Integrates with popular CRM systems (Salesforce, Microsoft Dynamics, etc.) to streamline data.
  • Automation: Chatbots and automated workflows for common inquiries.
  • Reporting and Analytics: Provides insights into chat performance, visitor behavior, and lead generation.
  • Mobile Apps: Allows agents to manage chats on the go.

• Target Audience: Businesses of all sizes that want to improve their online customer engagement, sales, and support. Especially helpful for sales teams and customer support departments.

Revenue

• Private Company Status: Who s On is a privately held company. Therefore, their revenue figures are not publicly available. Estimating their revenue would be difficult without insider information.

Alternatives

There are many alternatives to Who s On. Here are some of the popular options, broadly categorized:

• Full-Featured Chat Platforms:

  • Intercom: A comprehensive customer messaging platform for sales, marketing, and support. (Considered a leader in the space, but can be more expensive).
  • Drift: Focuses on conversational marketing and sales, often used for account-based marketing (ABM).
  • LiveChat: A well-established and widely used live chat solution.
  • Zendesk Suite/Chat: Part of Zendesk s broader customer service platform, offering a range of support tools.

• More Affordable/Smaller-Scale Options:

  • Tawk.to: A completely free live chat platform (with some optional paid add-ons). A good starting point for small businesses on a tight budget.
  • Crisp: Offers a blend of live chat, email marketing, and knowledge base features.
  • Olark: A straightforward and easy-to-use live chat solution.
  • Pure Chat: Simple and affordable live chat software.

• CRM-Focused Chat:

  • HubSpot Live Chat: Integrated with the HubSpot CRM, ideal for businesses already using HubSpot.
  • Zoho SalesIQ: Integrated with the Zoho CRM suite.

When choosing an alternative, consider your budget, the features you need, the size of your business, and your existing technology stack (e.g., CRM).

Pricing

• Who s On uses a subscription-based pricing model. Pricing is not readily available on their website. To get accurate pricing you will likely have to contact their sales team.
• Contacting them directly for a quote is the best way to get up-to-date pricing information.

Customer Care Details

• Support Channels: Who s On typically provides customer support through the following channels:

  • Email Support: Contacting their support team via email.
  • Phone Support: May be available, especially for higher-tier plans.
  • Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials to help users troubleshoot issues.
  • Live Chat: May be available on their website for pre-sales inquiries.
  • Account Management: Dedicated account managers may be assigned to larger clients.

• Reputation: Customer reviews of Who s On vary. It s essential to research reviews on sites like G2, Capterra, and TrustRadius to get a balanced perspective on their customer support quality, ease of use, and overall satisfaction.

• What to Look For in Reviews:

  • Responsiveness: How quickly does the support team respond to inquiries?
  • Helpfulness: Are the support agents knowledgeable and able to resolve issues effectively?
  • Ease of Contact: How easy is it to get in touch with support?
  • Documentation Quality: Is the knowledge base comprehensive and helpful?

How to get more specific information:

1. Visit the Who s On Website: The official website (https://www.whoson.com/) is the best place to get the most accurate and up-to-date information about their features, pricing, and customer care.
2. Request a Demo: Sign up for a demo to see the platform in action and ask specific questions to a sales representative.
3. Read Reviews: Consult review sites (G2, Capterra, TrustRadius) to get insights from other users.
4. Contact Sales: Reach out to their sales team directly for pricing and detailed information about their support options.