Websites using Who

Okay, let s break down how to find the overview, revenue, alternatives, pricing, and customer care details for a company or service. I ll give you a general strategy, specific resources, and some tips. Please tell me what company or service you re interested in so I can give you a tailored and specific response.

I. General Strategy & Resources

1. Company Website: This is ALWAYS the first place to start. Look for these sections:

• About Us/Company: Provides an overview of the company s mission, history, and often its values.
• Products/Services: Details what they offer.
• Pricing: Sometimes directly available, sometimes requires a quote or demo.
• Contact Us/Support: Information about how to get in touch with customer support.
• News/Press Releases: Can reveal information about revenue, growth, or new initiatives.
• Careers: Sometimes provides insights into the company s goals and culture.

2. Search Engines (Google, Bing, DuckDuckGo):

• Basic Searches: [Company Name] overview, [Company Name] revenue, [Company Name] pricing, [Company Name] customer support, [Company Name] alternatives.
• Refine Your Search: Use specific keywords to narrow your results. For example, [Company Name] pricing 2024, [Company Name] customer support reviews, [Company Name] competitors, [Company Name] annual report.
• News Tab: Check the news tab for recent articles about the company.

3. Business Directories & Review Sites:

• Crunchbase: Good for finding company information, funding history, and key personnel, as well as potential competitors.
• LinkedIn: Company pages and employee profiles offer valuable insights.
• G2: Software and service reviews, comparisons, and pricing information.
• Capterra: Similar to G2, focusing on software reviews.
• Trustpilot: General customer reviews (take with a grain of salt, as reviews can be biased).
• Better Business Bureau (BBB): For information on customer complaints and company ratings (primarily US and Canada).
• Glassdoor: Employee reviews (can provide insights into company culture and management).
• Yahoo Finance, Google Finance: For publicly traded companies, you can find financial information.

4. Financial Reports (for Publicly Traded Companies):

• SEC Filings (for US-based public companies): Use the SEC s EDGAR database (sec.gov). Look for 10-K (annual report) and 10-Q (quarterly report) filings. These contain detailed financial information, risk factors, and management discussions.
• Company Investor Relations Pages: Public companies usually have an Investor Relations section on their website where they post financial reports, investor presentations, and earnings call transcripts.

5. Industry Reports & Market Research:

• Gartner, Forrester, IDC: These firms provide in-depth industry analysis and reports (often expensive, but sometimes you can find excerpts or summaries online).
• Statista: Provides statistics and market data on various industries.

6. Social Media:

• LinkedIn, Twitter/X, Facebook: Follow the company s official pages and relevant hashtags to stay up-to-date on news, announcements, and customer interactions.

II. Key Information to Look For

Here s a breakdown of what you re trying to find in each category:

• Overview:
  • Company mission and values.
  • Industry and market they operate in.
  • Products/services offered.
  • Target audience.
  • Company history and key milestones.
  • Company size (number of employees).
  • Headquarters location.
• Revenue:
  • Annual revenue (most recent year).
  • Revenue growth (year-over-year).
  • Profitability (net income).
  • Market share.
  • Revenue model (e.g., subscription, licensing, advertising).
  • Note: Private companies are not required to disclose revenue, so it may be difficult to find exact figures. Look for estimates from reputable sources.
• Alternatives:
  • Direct competitors (companies offering similar products/services).
  • Indirect competitors (companies offering alternative solutions to the same problem).
  • Features comparisons between the company and its competitors.
  • Best [Company Name] alternatives searches.
• Pricing:
  • Pricing models (e.g., subscription tiers, usage-based pricing, one-time purchase).
  • Specific pricing details for different products/services.
  • Free trials or free plans.
  • Discounts or promotions.
  • Hidden fees or extra costs.
• Customer Care:
  • Available support channels (e.g., phone, email, chat, knowledge base, community forum).
  • Customer support hours.
  • Response times.
  • Customer satisfaction ratings (reviews, surveys).
  • Self-service resources (e.g., FAQs, tutorials, documentation).
  • Escalation paths for resolving issues.

III. Example (Hypothetical): Let s say you want information on Salesforce

Here s how you might apply the strategy:

1. Salesforce Website: Start at salesforce.com. You ll find:
   • About Us: Their mission, history, and values.
   • Products: CRM, Sales Cloud, Service Cloud, Marketing Cloud, etc.
   • Pricing: Available for their core products (Sales Cloud, Service Cloud, etc.), with different editions and features.
   • Support: A comprehensive support portal and contact information.
   • Investor Relations: Financial reports, investor presentations.
2. Google Searches:
   • Salesforce overview - Will lead you to their website and potentially Wikipedia.
   • Salesforce revenue - Look for news articles announcing their quarterly/annual earnings.
   • Salesforce pricing - Directs you to their pricing pages.
   • Salesforce customer support reviews - Will bring up G2, Trustpilot, and other review sites.
   • Salesforce alternatives - G2, Capterra, and articles comparing CRM systems.
3. Business Directories:
   • Crunchbase: Gives you fundraising, employee count, etc.
   • LinkedIn: Salesforce s company page, employee profiles.
   • G2 & Capterra: CRM software reviews and comparisons.
4. Financial Reports: Go to Salesforce s Investor Relations page for their 10-K and 10-Q filings.

IV. Important Considerations

• Information Accuracy: Always cross-reference information from multiple sources to ensure accuracy.
• Data Age: Pay attention to the date of the information. Revenue figures and pricing can change frequently.
• Bias: Be aware of potential bias in reviews and articles. Look for objective sources.
• Private vs. Public Companies: Finding information about private companies is generally more difficult.

To give you a more tailored answer, please tell me:

• What is the name of the company or service you are interested in?
• What specifically are you hoping to learn about each of the categories (overview, revenue, alternatives, pricing, and customer care)? For example, are you looking for a specific price point, or just a general range? Are you comparing competitors in a particular industry? The more specific you are, the better I can help.