Websites using Webroot

Okay, let s break down Webroot, including its overview, revenue (though specific numbers are hard to pin down), alternatives, pricing, and customer care.

Webroot Overview

• What it is: Webroot, now owned by OpenText, is a cybersecurity company that provides endpoint protection (antivirus), threat intelligence, and security awareness training solutions primarily for consumers and businesses. It s known for its cloud-based approach and fast scan times.
• Key Features:
  • Antivirus/Endpoint Protection: Protects against malware, viruses, ransomware, phishing, and other online threats.
  • Real-time Threat Detection: Uses a cloud-based threat intelligence network to identify and block new and emerging threats.
  • Lightweight Agent: Claims to have a minimal impact on system performance.
  • Firewall: Monitors network traffic and blocks unauthorized connections.
  • Web Filtering: Blocks access to malicious or inappropriate websites.
  • Phishing Protection: Identifies and blocks phishing attempts.
  • Security Awareness Training (for Businesses): Helps employees learn how to identify and avoid cyber threats.
• Target Audience: Consumers, small businesses, and managed service providers (MSPs).

Revenue

• Challenges in finding specific numbers: Since Webroot is now owned by OpenText, it s difficult to find precise, stand-alone revenue figures. OpenText doesn t typically break down revenue by individual product line in its public reporting.
• Estimates and Context: Webroot was a significant player in the cybersecurity market before the acquisition. Industry estimates would have placed its annual revenue in the hundreds of millions of dollars range prior to the acquisition, but that would only be a rough guess.

Alternatives

There are many alternatives to Webroot, depending on your specific needs and budget. Here s a breakdown by category:

• For Consumers (Antivirus):
  • Norton: A long-standing and well-regarded antivirus solution with a wide range of features.
  • McAfee: Another established antivirus provider with comprehensive protection.
  • Bitdefender: Consistently scores high in independent testing for its detection rates and performance.
  • Kaspersky: Offers robust protection, but has faced some scrutiny regarding its ties to the Russian government (which may be a concern for some users).
  • ESET: A good balance of protection and performance, often favored by more technical users.
  • Avast/AVG: Popular free and paid options. Avast acquired AVG some years ago and is now known as Gen.
  • Malwarebytes: Excellent for removing existing malware and preventing future infections. Often used in conjunction with a primary antivirus.
  • Windows Defender (Microsoft Defender): The built-in antivirus in Windows is now surprisingly effective and a decent free option, though it may not be as comprehensive as some paid solutions.
• For Businesses (Endpoint Protection):
  • CrowdStrike Falcon: A leading endpoint detection and response (EDR) platform.
  • SentinelOne: Another strong EDR competitor known for its autonomous threat protection.
  • Sophos Intercept X: A comprehensive endpoint protection solution with anti-ransomware capabilities.
  • Trend Micro Apex One: A widely used endpoint security platform with a broad feature set.
  • Microsoft Defender for Endpoint (formerly Microsoft Defender ATP): Microsoft s enterprise-grade endpoint protection offering, often integrated with other Microsoft security services.
  • CylancePROTECT (BlackBerry Cylance): Uses AI and machine learning for threat prevention.

Pricing

Webroot s pricing varies depending on the product and the number of devices or users. Here s a general idea:

• Consumer Antivirus: Expect to pay around $30-$80 per year for a single-device license, with discounts for multi-device or multi-year subscriptions.
• Business Endpoint Protection: Pricing is typically per endpoint (computer, server, etc.) per month or per year. Contact Webroot or a reseller for a quote. The price will depend on the number of endpoints and the specific features included in the plan.
• Security Awareness Training: Priced per employee per year.

Important Considerations About Pricing:

• Bundling: Webroot (and many other vendors) often offer bundled packages that include multiple security features (antivirus, web filtering, etc.) at a discounted price.
• Promotional Offers: Look for discounts and special offers, especially for new customers.
• Renewal Costs: Be aware that renewal prices may be higher than the initial purchase price. Always compare pricing before renewing.
• Free Trials: Take advantage of free trials to test the software before committing to a purchase.

Customer Care Details

• Support Channels:
  • Website: Webroot has a support section on its website with FAQs, knowledge base articles, and troubleshooting guides.
  • Community Forums: Users can ask questions and get help from other Webroot users and experts in the community forums.
  • Phone Support: Webroot offers phone support for paying customers. The phone number and hours of operation can be found on the Webroot website.
  • Email/Ticket Support: Customers can submit support requests via email or through a ticketing system.
• Support Quality: Customer reviews of Webroot s customer support are mixed. Some users report positive experiences, while others have complained about long wait times or difficulty getting their issues resolved. Do your research.
• Business Support vs. Consumer Support: Businesses typically receive a higher level of support than consumers, often including dedicated account managers and faster response times.

Key Takeaways:

• Webroot is a cloud-based cybersecurity company known for its fast scans and lightweight agent.
• Specific revenue figures are not publicly available since the OpenText acquisition.
• There are numerous alternatives to Webroot, depending on your needs and budget.
• Pricing varies depending on the product, number of devices/users, and subscription term.
• Customer support quality can be variable, so do your research and consider your support needs when choosing a security solution.

Before making a decision, it s always a good idea to:

• Read independent reviews and comparisons.
• Take advantage of free trials.
• Consider your specific security needs and budget.
• Check customer support ratings and reviews.