Websites using Uservoice

Okay, let s break down UserVoice, covering its overview, revenue (with some caveats), alternatives, pricing, and customer care.

UserVoice: An Overview

UserVoice is a platform designed for businesses to gather, analyze, and act on customer feedback. It helps organizations collect feature requests, understand customer needs, and improve their products or services. Think of it as a central hub for managing the customer feedback lifecycle.

Here s a breakdown of its core functionality:

• Feedback Collection:
  • Idea Portals: Customers can submit, vote, and comment on ideas for new features, improvements, or bug fixes.
  • In-App Widgets: Integrate feedback collection directly within your application or website.
  • Surveys: Gather targeted feedback through customizable surveys.
• Feedback Analysis:
  • Categorization & Tagging: Organize feedback by category, topic, and priority.
  • Reporting & Analytics: Gain insights into popular requests, customer segments, and trends.
  • Roadmap Planning: Use feedback to inform product development and strategic planning.
• Communication & Engagement:
  • Status Updates: Keep customers informed about the progress of their submitted ideas.
  • Direct Communication: Interact with customers through comments and replies.
• Integration: Connect with various project management, CRM, and other tools.

Revenue & Business Details

• Private Company: UserVoice is a privately held company, so exact revenue figures are not publicly disclosed.
• Subscription-Based Model: Their revenue is primarily generated through monthly or annual subscription fees based on the features needed and number of users.
• Funding: UserVoice has received venture capital funding in the past, but no recent funding rounds have been disclosed.
• Market Position: UserVoice has established itself as a major player in the product feedback software market.

Alternatives to UserVoice

UserVoice is a robust platform, but it s not the only option. Here are some popular alternatives with their key strengths:

• Productboard:
  • Strength: Deep product management focus with strong roadmap features and prioritization tools.
  • Best For: Product teams that need a comprehensive solution for managing the entire product lifecycle based on user feedback.
• Canny:
  • Strength: Simple, user-friendly, and good for early-stage companies.
  • Best For: Companies looking for a more affordable and streamlined feedback solution.
• Aha!:
  • Strength: Enterprise-grade product management platform with robust strategic planning tools.
  • Best For: Larger organizations needing a full-featured product management suite alongside feedback management.
• Feature Upvote:
  • Strength: Focuses solely on feature voting and roadmapping.
  • Best For: Companies that need a basic, affordable feature voting solution without a lot of extra bells and whistles.
• Nolt:
  • Strength: A straightforward and affordable solution that provides an easy-to-use interface for feedback collection and management.
  • Best For: Startups and small businesses looking for a cost-effective solution.
• UserEcho:
  • Strength: A platform that provides community forums, knowledge base, and feedback portals as a unified solution.
  • Best For: Companies looking for an all-in-one platform for both feedback collection and customer support.
• Hellonext:
  • Strength: Focuses on transparency and engagement with its users, with a modern user interface.
  • Best For: Companies that want a modern, simple solution and are focused on engaging their user base in the product development process.

Pricing

UserVoice uses a tiered subscription model. While they do not publicly list pricing on their website (you must request a quote), the following factors influence the cost:

• Number of Users/Team Members: The more people you need to access and manage the platform, the higher the cost.
• Features: Plans with more advanced features, integrations, and customization options will cost more.
• Support & Service: Higher-tier plans often include more extensive support and implementation assistance.

Generally speaking, UserVoice is considered to be in the mid to high-priced range for this type of software.

It is recommended to request a quote directly from UserVoice to get precise pricing for your specific needs.

Customer Care & Support

UserVoice generally provides support to its customers. Support availability and response times vary depending on the chosen plan:

• Support Channels: Email, in-app support, and documentation are often available. Higher-tier plans may include phone support and dedicated account managers.
• Knowledge Base: They offer a robust knowledge base with articles and tutorials to help users get the most out of the platform.
• Response Times: Standard support requests are typically handled within 24-48 hours, while premium support might offer quicker response times.

Key Takeaways

• UserVoice is a well-established platform for product feedback management.
• It provides tools for collecting, analyzing, and acting on customer input.
• It s a subscription-based service, and pricing varies based on your needs.
• There are many alternative options available with different features and price points, so research them carefully.
• UserVoice offers customer support, but response times vary based on your plan.

To make the right choice, it is best to: 1. Assess your needs: What are your priorities (budget, features, team size, etc.)? 2. Request demos from multiple vendors to compare the software firsthand. 3. Consider reviews: Check independent reviews to get feedback from other real users.

By doing so you will be in the best position to select the right solution for your business needs.