Websites using Userleap

Okay, let s break down UserLeap, covering its overview, revenue information (as best as possible), alternatives, pricing, and customer care.

UserLeap Overview

UserLeap (now known as UserEvidence) is a platform designed to help SaaS businesses gather and leverage customer feedback to improve their products and increase sales. It focuses on collecting targeted insights throughout the user journey.

• Core Functionality:

  • Micro-Surveys: Deploying short, targeted surveys within a product or on a website to gather specific feedback.
  • User Research: Facilitating user research studies, including interviews and usability testing.
  • Customer Intelligence: Analyzing collected data to identify trends, pain points, and opportunities for improvement.
  • Advocacy Marketing: Uses the evidence and insights for customer testimonials and success stories for marketing.

• Key Benefits (claimed by UserEvidence):

  • Improved product development decisions based on real user data.
  • Increased customer satisfaction and retention.
  • Faster feedback cycles.
  • Enhanced marketing and sales efforts with customer proof.
  • Identifying your ideal customer profile and the jobs they are hiring your product to do.

Revenue Information

UserLeap/UserEvidence is a privately held company, so they do not publicly disclose their revenue figures. Estimating their revenue accurately is very difficult without inside information. Factors influencing their revenue would include:

• Number of customers: How many companies are paying for their platform.
• Subscription tiers: The different pricing plans they offer and the distribution of customers across those plans.
• Customer retention: Their ability to keep existing customers renewing their subscriptions.
• Growth rate: How quickly they are acquiring new customers.

Alternatives to UserLeap/UserEvidence

The market for customer feedback and user research tools is quite competitive. Here are some notable alternatives:

• Productboard: Strong focus on product management and roadmapping, integrating customer feedback into the product development process.
• Pendo: Provides product analytics, in-app guidance, and feedback collection. Good for understanding user behavior within an application.
• Qualtrics: A comprehensive survey and experience management platform suitable for a wide range of applications, including customer feedback, employee engagement, and market research.
• Medallia: Enterprise-level customer experience management platform with advanced analytics and reporting capabilities.
• UserVoice: Primarily focuses on feedback collection and prioritization, allowing users to submit ideas and vote on them.
• SurveyMonkey: A widely used survey platform for creating and distributing surveys, although less focused on in-app feedback like UserEvidence.
• Hotjar: Provides heatmaps, session recordings, and feedback polls to understand user behavior on websites.
• FullStory: Session recording and replay platform for diagnosing user experience issues.
• Usertesting.com: Platform for conducting moderated and unmoderated user testing sessions.
• G2: (Formerly G2 Crowd) A platform where users can leave reviews about software. This platform also offers features for collecting and analyzing user feedback.

Pricing

UserEvidence offers a range of pricing plans to accommodate different needs and budgets. Contacting them for a specific quote is the best way to determine cost, and prices vary depending on your requirements.

• Common Pricing Models in this space:
  • Subscription-based: Typically, platforms charge a recurring fee (monthly or annual) based on:
    • Number of users/seats on the platform.
    • Number of responses/surveys allowed.
    • Features included (e.g., advanced analytics, integrations).
    • Usage limits (e.g., data storage).
  • Custom Pricing: For enterprise clients with specific requirements, vendors often offer custom pricing plans.

Customer Care Details

• Website: The primary source of information is their website.
• Help Center/Knowledge Base: UserEvidence typically provides documentation, FAQs, and troubleshooting guides to help users resolve issues independently.
• Email Support: A common method for contacting support is via email.
• Phone Support: Depending on the pricing plan, phone support may be available. Check their website or contact sales to confirm.
• In-App Support: Some platforms offer support directly within the application, often through a chat interface.
• Community Forums: A community forum can be a valuable resource for getting help from other users and sharing best practices.
• Dedicated Account Manager: Enterprise clients may receive a dedicated account manager to provide personalized support and guidance.