Websites using Upscope

Okay, let s break down Upscope, covering its overview, revenue (though this is tricky), alternatives, pricing, and customer care.

Upscope Overview

Upscope is a software platform designed for cobrowsing. In essence, it allows customer support teams or sales representatives to see a customer s screen in real-time, allowing them to provide more effective assistance or guidance. It s not just screen sharing; Upscope focuses on interactive cobrowsing, where the support agent can guide the customer with highlights, clicks, and even controls (with permission).

Here s a breakdown of its core features:

• Real-time Cobrowsing: Allows agents to view the customer s screen within their browser.
• Interactive Tools: Provides tools like annotation, highlighting, and clicking to guide the user.
• No Download Required: Customers don t need to download software. It s browser-based and works through a small script embedded on the client website.
• Data Privacy: Offers features like masking sensitive data and the ability to only view designated parts of the screen.
• Integrations: Works with popular helpdesk platforms and CRMs.
• Security: Designed with security features to protect sensitive information.
• Session Recording: Option to record sessions for training purposes or compliance.

Key Use Cases:

• Customer Support: Resolving complex issues, troubleshooting, and guiding users through processes.
• Onboarding: Helping new users get acquainted with a platform.
• Sales: Guiding prospects through product demos.
• Technical Support: Providing assistance with software or hardware.

Revenue (Tricky to Pinpoint)

Upscope is a private company, and therefore doesn t publicly release its revenue figures. Here s what we can infer:

• Subscription Model: Upscope operates on a subscription-based model, likely with different tiers based on usage and features. This indicates recurring revenue.
• Growth Stage: Based on reviews and market presence, Upscope appears to be a growing company, suggesting steady revenue growth over time.
• Market Position: As a focused player in the cobrowsing space, they likely have a reasonable share of the market within their target audience.
• No Public Financials: Because they are not publicly traded, no concrete revenue numbers are accessible.

Alternatives to Upscope

Here are some popular alternatives, along with their strengths:

• Surfly: A robust cobrowsing solution often used in regulated industries (e.g., finance). It s known for its security features and scalability.
• Fullview: Provides an all-in-one platform offering session replays, cobrowsing, and product analytics. Good for understanding user behavior.
• LogMeIn Rescue: A more general remote support software with screen sharing, remote control, and diagnostic tools. Suitable for diverse IT support needs.
• TeamViewer: Another versatile remote support option that offers more than just cobrowsing. Widely used in IT and enterprise environments.
• GoToAssist: A more basic remote access and support tool. Often used for standard support tasks.
• CoBrowse.io: A competitor focused specifically on co-browsing. Offers similar features to Upscope.
• Screen Sharing Feature in Helpdesk Software: Many help desk platforms like Intercom, Zendesk, and Freshdesk have their own screen sharing capabilities, although not always as robust as dedicated solutions.

When Choosing an Alternative, Consider:

• Specific Needs: Are you focused purely on cobrowsing, or do you need remote control or session recording as well?
• Industry: Certain industries (like finance) may require specific compliance features offered by solutions like Surfly.
• Integration Requirements: Does the solution integrate with your existing helpdesk/CRM platform?
• Scalability: Will the solution meet the needs of a growing support team?
• Pricing: How does pricing fit within your budget?

Upscope Pricing

Upscope offers a variety of pricing plans tailored for different business needs. These plans are usually based on factors like:

• Number of Agents/Users: The more support agents needing access to the platform, the higher the cost.
• Features: Plans may have variations based on included features, such as session recording, data masking, or specific integrations.
• Support Level: Some plans may include higher levels of support.

Important: Upscope does not publish their exact pricing on their website. You typically need to request a demo or get a custom quote from their sales team to determine the exact costs. They do offer a free trial.

General Pricing Range (Estimate): While precise pricing is not public, based on the market, Upscope likely falls within these ranges:

• Small Teams/Startups: Likely to be a monthly recurring fee per agent in the lower end of the price range. This would include basic cobrowsing features.
• Medium/Large Businesses: These companies may be offered enterprise-level plans that have more integrations, custom features and a dedicated account manager. It will likely be a larger recurring monthly fee or a larger annual contract.
• Enterprise Level: Customized plans for large organizations are often priced based on the specific needs of the organization. The fee would be on the upper end of the pricing scale.

Customer Care Details

Here s a general idea of Upscope s customer care approach, based on their website and user feedback:

• Support Channels:
  • Email Support: They will provide email support during business hours.
  • Help Center: They maintain a help center with guides, tutorials, and FAQs.
  • Live Chat (Potential): They may have a live chat on their website, but it s best to check availability.
  • Phone Support: Some of the higher tiered clients may have access to phone support.
• Response Times: Response times may vary depending on the tier you are paying for and the channel.
• Onboarding and Training: They are likely to offer onboarding for new users.
• Knowledge Base: Their help center often serves as a good resource for self-service.
• Customer Success: Customers with a dedicated account manager are likely to receive a personalized service that is more consultative than those without an account manager.

To Conclude

Upscope is a focused solution for interactive cobrowsing that has carved out a niche within customer support and sales environments. While it offers powerful tools, it s important to weigh its features against alternatives and get a custom quote for precise pricing based on your team s specific needs.