Websites using Universitytickets

Okay, let s break down UniversityTickets, covering its overview, revenue, alternatives, pricing, and customer care.

UniversityTickets: Overview

UniversityTickets (often branded with a lowercase u ) is a software-as-a-service (SaaS) platform specifically designed for colleges, universities, and other educational institutions to manage events, ticketing, and access control.

• Core Functionality:

  • Online Ticketing: Selling tickets for various events like concerts, sports games, theater performances, guest speakers, and workshops.
  • Event Management: Tools for creating events, setting capacity, managing pricing tiers, and tracking attendance.
  • Access Control: Integration with physical access control systems to manage entry using student IDs, barcodes, or mobile tickets.
  • Reporting & Analytics: Provides data on ticket sales, attendance, and revenue to help schools make informed decisions.
  • Memberships/Subscriptions: Allowing for the management of season tickets, memberships, and student subscriptions.
  • Donations: Facilitates online donations during the ticketing process.
  • Mobile Ticketing: Supports mobile-friendly ticketing and scanning solutions.
  • Inventory Management: Managing merchandise or other inventory items for sale alongside tickets.

• Target Audience: Colleges, universities, community colleges, and sometimes larger high schools with robust event programs.

• Key Benefits:

  • Streamlined Event Management: Centralizes ticketing, access control, and reporting in one platform.
  • Improved Revenue Tracking: Provides accurate data on ticket sales and revenue generation.
  • Enhanced Customer Experience: Offers convenient online ticket purchasing and mobile ticketing options.
  • Customization: Many platforms allow for branding and customization to match the school s identity.
  • Integration: Integrates with various campus systems like student information systems (SIS), learning management systems (LMS), and payment gateways.
  • Reduced Paperwork: Reduces the need for manual ticket sales and paper-based processes.

Revenue (Estimates & How They Make Money)

• Private Company: UniversityTickets is a private company, so precise revenue figures are not publicly available. It s difficult to give an exact figure.

• Revenue Model: Their primary revenue source is through:

  • Commission/Transaction Fees: They typically charge a per-ticket fee or a percentage of the ticket price for each ticket sold through their platform. This can be a relatively small amount (e.g., $0.50 - $2.00 per ticket or a percentage).
  • Subscription/Platform Fees: Depending on the size and needs of the school, they may charge a monthly or annual subscription fee for access to the platform and its features. This could be based on the number of events, tickets sold, or users.
  • Setup/Implementation Fees: Some companies charge a one-time fee for initial setup, training, and integration with existing systems.
  • Custom Development/Integration: If a school requires custom features or specific integrations, they may charge additional fees for development work.

• Factors Influencing Revenue: Their total revenue depends on:

  • Number of Clients: The more colleges and universities they serve, the higher their revenue.
  • Ticket Volume: The number of tickets sold through the platform.
  • Fee Structure: The commission rates and subscription fees they charge.

Alternatives to UniversityTickets

There are several alternatives available, each with its own strengths and weaknesses. Here are some prominent competitors:

• Ticketmaster Universe: A more versatile platform. Used by some smaller universities or colleges, or used for specific types of events. Owned by Live Nation. (Strengths: Wide reach, brand recognition. Weaknesses: Can be more expensive, less tailored to academic environments)
• TicketSignup/RunSignup: Popular for running events and races, but also offers broader ticketing capabilities, including timed entry and capacity management, making it useful for some university events. (Strengths: Competitive pricing, features for races, growing feature set. Weaknesses: Less focused on traditional university events.)
• PatronManager: A CRM and ticketing platform specifically designed for arts and cultural organizations, including university theaters and music programs. (Strengths: Strong CRM features, tailored to arts organizations. Weaknesses: May be overkill for simpler event needs).
• Eventbrite: A widely used platform suitable for a variety of events. Universities might use it for smaller events or events open to the public. (Strengths: Easy to use, well-known. Weaknesses: Can be more expensive than specialized solutions, may not have all the features needed for complex university events.)
• CampusGroups: A broader campus engagement platform that includes event management and ticketing features. (Strengths: Integrated with other campus services, focuses on student engagement. Weaknesses: Ticketing may not be as robust as dedicated ticketing platforms).
• AudienceView Campus (formerly Vendini): Specifically built for performing arts, it supports ticketing, fundraising, and customer relationship management. Suited to Universities with a focus on performance-based events.
• Homegrown Solutions: Some larger universities with significant IT resources may develop their own in-house ticketing systems.

Pricing

As a privately held company, UniversityTickets does not publicly list pricing. Contacting them directly for a custom quote is generally required. However, here are some general considerations:

• Custom Quotes: Pricing is almost always customized based on the school s size, event volume, feature requirements, and integration needs.
• Factors Affecting Pricing:
  • Number of Users: The number of staff members who need access to the system.
  • Number of Events: The volume of events the school holds each year.
  • Number of Tickets Sold: The number of tickets sold annually.
  • Features Required: The specific features needed (e.g., access control integration, mobile ticketing, reporting).
  • Level of Support: The level of support and training required.
• Negotiation: Pricing is often negotiable, especially for larger institutions or those with unique requirements. It s worth getting quotes from multiple vendors to compare.

Customer Care Details

• Support Channels: UniversityTickets likely offers customer support through multiple channels:
  • Email Support: A standard channel for submitting inquiries and receiving assistance.
  • Phone Support: Direct phone support for urgent issues or complex questions.
  • Online Knowledge Base/FAQ: A self-service resource with articles and answers to common questions.
  • Training Materials: Documentation, videos, or webinars to help users learn the platform.
  • Account Management: Dedicated account managers for larger clients.
• Service Level Agreements (SLAs): They may offer SLAs that guarantee certain response times or uptime percentages.

How to Find More Specific Customer Care Information:

1. Visit their website: Look for Contact Us, Support, or Help sections on their website.
2. Search their website for Knowledge Base or FAQ .
3. Look for case studies: They might highlight positive customer experiences.
4. Check third-party review sites: Sites like G2, Capterra, or TrustRadius may have user reviews that mention customer support experiences.
5. Contact their sales team: Ask specific questions about their support offerings during the sales process.

In summary, UniversityTickets provides event management and ticketing solutions tailored for universities. Revenue comes from ticketing fees and subscription models. Key alternative solutions include Ticketmaster Universe, TicketSignup, PatronManager, and Eventbrite. Pricing is customized based on the specific client s needs. Customer support options include email, phone, and online resources.