Websites using Ujet

Okay, let s break down Ujet, covering its overview, revenue (or best available estimates), alternatives, pricing (as much as can be found), and customer care details.

Ujet Overview

• What it is: Ujet is a cloud-based contact center platform designed to modernize customer service experiences. They focus on providing a seamless omnichannel experience, allowing customers to connect with businesses through various channels like voice, chat, SMS, social media, and in-app support.
• Key Features/Strengths:
  • Omnichannel Integration: Centralizes interactions from all channels into a unified agent interface.
  • Cloud-Native Architecture: Scalable and flexible, enabling businesses to adapt to changing needs.
  • Mobile-First Approach: Designed to optimize customer experiences on mobile devices.
  • AI-Powered Automation: Uses AI and machine learning for routing, self-service, and agent assistance.
  • Analytics and Reporting: Provides insights into customer interactions and contact center performance.
  • Integrations: Integrates with CRM systems (like Salesforce, Zendesk), help desk software, and other business applications.
• Target Audience: Mid-sized to large enterprises looking for a modern, omnichannel contact center solution. Industries they often target include:
  • Retail
  • Financial Services
  • Healthcare
  • Technology
  • E-commerce
• Recent Developments: In October of 2023, Ujet announced a strategic partnership with Google Cloud. This partnership involves Ujet integrating their contact center solution more deeply with Google Cloud s AI and infrastructure. The goal is to enhance customer experience and agent productivity through advanced AI capabilities.

Revenue

• Publicly Available Data: Ujet is a private company, so they do not publicly disclose their revenue figures.
• Estimates and Context: It s difficult to provide an accurate revenue estimate. You d need access to internal financial data. Revenue would depend on:
  • Number of customers
  • Size of those customers contact centers (number of agents)
  • Pricing plans chosen by customers
  • Growth rate

Alternatives

Here s a list of Ujet alternatives, categorized by some key considerations:

• Major Cloud Contact Center Platforms (Similar Scope):
  • Genesys Cloud CX: A very comprehensive and widely used platform.
  • Talkdesk: Another leading cloud contact center with a strong focus on innovation.
  • Amazon Connect: AWS s cloud contact center offering, known for its scalability and pay-as-you-go pricing.
  • Five9: A well-established cloud contact center provider.
  • Nice CXone: A comprehensive platform with advanced analytics and AI capabilities.
• Platforms with Strong CRM Integration:
  • Salesforce Service Cloud Voice: Tight integration with Salesforce CRM.
  • Zendesk Sell and Support: Contact center functionality built into the Zendesk ecosystem.
• Simpler, More Affordable Options (for smaller businesses):
  • RingCentral Contact Center: A popular choice for businesses of all sizes.
  • Dialpad Ai Contact Center: Known for its AI-powered features and ease of use.
  • 8x8 Contact Center: Offers a unified communications and contact center solution.
  • Nextiva Contact Center: Another option focused on ease of use and affordability.
• Twilio Flex: A highly customizable, programmable contact center platform for developers. (Requires more technical expertise).

Choosing an Alternative: Consider your:

• Budget: Pricing varies significantly between platforms.
• Size of your contact center: Some platforms are better suited for small teams, while others are designed for large enterprises.
• Technical expertise: Some platforms require more technical knowledge to set up and manage.
• Integration needs: How well does the platform integrate with your existing CRM, help desk, and other business systems?
• Specific features: Do you need advanced AI capabilities, specific reporting features, or support for particular channels?

Pricing

• General Information: Ujet, like many cloud contact center providers, typically uses a subscription-based pricing model.
• Pricing Factors: Pricing is influenced by:
  • Number of agents: You pay per agent per month.
  • Features and functionality: Different plans offer different sets of features. More advanced features (like AI-powered capabilities) usually come at a higher cost.
  • Usage: Some platforms may have usage-based charges for things like phone calls or SMS messages.
  • Contract length: Longer-term contracts may offer discounted pricing.
• How to Get Specific Pricing: The best way to get accurate pricing information is to contact Ujet directly for a quote. You ll need to provide them with details about your contact center needs.
• Expectation Based on similar CCaaS platforms, expect a monthly cost in the range of $85 - $150+ per agent, dependent on features included.

Customer Care Details

• Support Channels: Ujet typically offers customer support through multiple channels:
  • Phone: Direct phone support.
  • Email: Email-based support.
  • Chat: Live chat support (often available through their website or platform).
  • Online Knowledge Base/Help Center: A self-service resource with articles, FAQs, and documentation.
  • Community Forums: Some platforms have online forums where users can ask questions and share knowledge.
  • Dedicated Account Manager: For larger customers, Ujet may provide a dedicated account manager to provide personalized support.
• Service Level Agreements (SLAs): Ujet should offer SLAs that guarantee uptime and response times. Review these SLAs carefully before signing up.
• Implementation and Training: Ujet should provide assistance with implementation and training to help you get up and running quickly.
• Checking Reviews: Look for online reviews of Ujet s customer support. Sites like G2 Crowd and Capterra often have user reviews that mention the quality of customer support.

How to Find Ujet s Official Contact Information:

1. Visit their website: Go to https://ujet.cx/
2. Look for a Contact Us or Support link: This is usually located in the header or footer of the website.
3. Check their About Us page: This page may also contain contact information.

I hope this detailed overview is helpful! Good luck with your contact center platform research.