Websites using Tylertech

Okay, let s break down Tyler Technologies.

Tyler Technologies Overview

• What they do: Tyler Technologies (NYSE: TYL) is a leading provider of integrated information management solutions and services for the public sector. Essentially, they build and implement software solutions to help local, state, and federal governments operate more efficiently.
• Key Areas Served:
  • Courts & Justice: Case management, e-filing, jury management, etc.
  • Financial Management: ERP systems (enterprise resource planning) for budgeting, accounting, procurement.
  • Property Tax: Assessment, billing, and collection.
  • Public Safety: Computer-aided dispatch (CAD), records management systems (RMS).
  • Land Management: Permitting, planning, and zoning.
  • Data & Insights: Data solutions that enable intelligent decision-making.
• Target Customers: Cities, counties, states, school districts, and other government entities.
• Business Model: Software as a Service (SaaS) and on-premise solutions. They generate revenue through software licenses, subscription fees, implementation services, maintenance, and support.
• General Reputation: Generally well-regarded within the government technology space. Known for stability, comprehensive solutions, and a long history in the industry. However, they can sometimes be perceived as less innovative or agile compared to newer, smaller competitors.

Revenue

• Scale: Tyler Technologies is a large company with significant revenue.
• Recent Revenue (Approximate): As of the most recent full fiscal year (2023), Tyler Technologies reported total revenues of approximately $1.98 billion. This figure can fluctuate annually, so it s always best to check their latest investor relations releases for the most up-to-date information.
• Revenue Growth: They typically demonstrate consistent revenue growth, driven by new contracts, acquisitions, and increasing adoption of their SaaS solutions.

Alternatives

Tyler Technologies has numerous competitors, depending on the specific solution area. Here s a breakdown:

• Overall ERP/Financial Management Competitors:
  • Oracle: (Especially for larger government entities)
  • SAP: (Also for larger entities)
  • Workday: (Increasingly popular in government)
  • Infor: (Offers solutions for specific government verticals)
  • Netsuite: (Increasingly popular in government)
  • Unit4: (Focused on people-centric organizations)
  • OpenGov: (Modern cloud ERP focused exclusively on government)
• Courts & Justice Competitors:
  • Accela: (Also provides permitting and licensing solutions)
  • Thomson Reuters: (Westlaw, legal research, court solutions)
  • Kofile Technologies: (Court case management)
• Public Safety Competitors:
  • Motorola Solutions: (CAD, RMS, body-worn cameras)
  • CentralSquare Technologies: (CAD, RMS, public administration)
  • Mark43: (Cloud-native CAD and RMS)
  • Hexagon Safety & Infrastructure: (CAD, RMS)
• Property Tax Competitors:
  • Thomson Reuters:
  • DevNet:
  • Harris Govern:
• Land Management Competitors:
  • Accela:
  • Cityworks (by Trimble):
  • EnerGov (by CSDC):
  • ePermitting Solutions:

Factors to Consider When Evaluating Alternatives:

• Size of Government Entity: Smaller entities may prefer more user-friendly, cloud-based solutions. Larger entities may need more robust, scalable solutions.
• Specific Needs: Different government entities have different priorities. Some may prioritize cost, while others prioritize functionality or ease of integration.
• Cloud vs. On-Premise: Cloud solutions offer advantages in terms of scalability, maintenance, and accessibility, but some government entities may have security concerns about storing data in the cloud.
• Integration: How well does the solution integrate with existing systems?
• User-Friendliness: Is the system easy for government employees to learn and use?
• Vendor Support: What level of support does the vendor provide?
• Security: Is the system secure and compliant with relevant regulations?

Pricing

• Complexity: Tyler Technologies pricing is complex and varies significantly depending on the specific solution, the size of the government entity, the deployment model (SaaS vs. on-premise), and the level of customization required.
• Factors Influencing Price:
  • Module Selection: The specific modules or functionalities chosen.
  • Number of Users: The number of users who will need access to the system.
  • Implementation Services: The cost of implementation, training, and data migration.
  • Ongoing Support & Maintenance: Annual maintenance fees and support costs.
  • Customization: The level of customization required to meet the specific needs of the government entity.
• General Pricing Structure:
  • SaaS: Typically involves subscription fees based on the number of users, transactions, or other metrics.
  • On-Premise: Involves upfront license fees, plus annual maintenance and support fees.
• Obtaining Pricing Information: Government entities typically need to request a quote from Tyler Technologies or its partners to get accurate pricing information. Pricing is often negotiated.

Customer Care Details

• Support Channels:
  • Phone Support: Tyler Technologies typically provides phone support during business hours.
  • Online Support Portal: They have a customer support portal where users can submit tickets, access documentation, and find answers to frequently asked questions.
  • Email Support: Email support is also often available.
  • On-Site Support: Depending on the contract, on-site support may be provided for implementation or troubleshooting.
• Support Quality: Customer support quality can vary depending on the product, the region, and the specific support team. Some users report positive experiences, while others report challenges with responsiveness or issue resolution. It s a good idea to check online reviews and talk to other government entities that use Tyler Technologies solutions to get a sense of their customer support experience.
• Training: Tyler Technologies typically offers training programs to help government employees learn how to use their solutions. Training may be offered online, on-site, or at regional training centers.
• Implementation Support: Implementation support is a critical aspect of Tyler Technologies services. They typically assign a project team to work with the government entity to plan, configure, and deploy the solution.
• Community Forums: They maintain a user community where customers can interact with each other, share best practices, and ask questions.

Key Considerations for Government Entities Evaluating Tyler Technologies:

• Integration with Existing Systems: Ensure that Tyler Technologies solutions can integrate seamlessly with existing systems to avoid data silos and workflow disruptions.
• Data Security: Thoroughly evaluate Tyler Technologies data security practices to ensure that they meet the government entity s security requirements.
• Compliance: Ensure that Tyler Technologies solutions are compliant with relevant regulations, such as HIPAA, CJIS, and FERPA.
• Total Cost of Ownership: Carefully consider the total cost of ownership, including software licenses, implementation services, ongoing support, and training.
• References: Request references from other government entities that have implemented Tyler Technologies solutions.
• Contract Negotiation: Negotiate the contract carefully to ensure that it meets the government entity s needs and protects its interests.

In summary, Tyler Technologies is a major player in the government technology market. Thorough due diligence, a clear understanding of your needs, and careful contract negotiation are essential when considering their solutions. Remember to get quotes from multiple vendors to ensure you are getting the best value for your money.