Websites using Trustly

Okay, let s break down Trustly, covering its overview, revenue (or estimates), alternatives, pricing, and customer care.

Trustly Overview

• What it is: Trustly is a Swedish fintech company that provides an online banking payment method. It acts as an intermediary between consumers and merchants, allowing customers to make direct bank transfers without using cards or creating a separate account. It bypasses traditional card networks, potentially reducing costs for merchants.

• How it works: When a customer chooses Trustly at checkout, they select their bank from a list. They re then securely redirected to their online banking portal where they log in and authorize the payment. Trustly facilitates the transfer of funds from the customer s bank account to the merchant s account.

• Key benefits:

  • For merchants: Reduced fraud risk (since payments are authenticated by the bank), lower transaction fees (potentially), access to a wider customer base (including those who prefer not to use cards), and faster settlement times in some cases.
  • For customers: No need to create an account, secure payments directly from their bank, and a potentially faster and more convenient checkout experience.

• Geographic reach: Primarily focused on Europe and North America but available in multiple global locations.

Revenue (and Estimates)

• Privately Held: Trustly is a privately held company, so it doesn t publicly disclose its revenue.

• Estimates: It s difficult to get precise figures. The most reliable revenue data available dates back to 2018 where it posted revenues of $140 Million [Source: https://www.reuters.com/article/us-trustly-ipo-idUSKBN2901N2]. It has undergone periods of rapid expansion and market shifts since then.

• Valuation: Valuation estimates have varied considerably over time, from 9 billion Euros at the time of the proposed IPO which was later called off. [Source: https://www.finextra.com/newsarticle/37950/trustlys-ipo-is-off]. As a private company, these figures are often speculative and depend on market conditions and growth expectations.

Alternatives to Trustly

Here s a list of alternatives, categorized by their primary function:

• Direct Bank Transfer Services:

  • Sofort (Klarna): A popular direct banking payment method, particularly in Germany and other parts of Europe. Owned by Klarna.
  • iDEAL (Netherlands): The dominant online payment method in the Netherlands.
  • Bancontact (Belgium): The most popular online payment method in Belgium.
  • EPS (Austria): A leading online payment method in Austria.
  • Giropay (Germany): Another popular German online banking payment method.
  • Rapid Transfer (Paysafe): A service that allows customers to pay directly from their bank account.
  • Poli Payments (Australia/New Zealand): Allows direct bank transfers.
  • ACH Transfers (US): While not exactly the same, ACH (Automated Clearing House) transfers provide a way to move funds directly between bank accounts in the US. Often used for recurring payments.

• Digital Wallets:

  • PayPal: A widely used digital wallet that allows users to store payment information and make online payments.
  • Apple Pay: Apple s mobile payment and digital wallet service.
  • Google Pay: Google s mobile payment and digital wallet service.
  • Amazon Pay: Amazon s payment processing service for online purchases.

• Other Payment Gateways:

  • Stripe: A comprehensive payment platform that supports a variety of payment methods, including cards, wallets, and bank transfers.
  • Adyen: Another full-featured payment platform that offers a range of payment options.
  • Worldpay (FIS): A large payment processor with global reach.
  • Checkout.com: A payment platform focused on enterprise-level businesses.

Pricing

• Merchant Fees: Trustly charges merchants a fee for each transaction. The specific fees vary depending on factors such as:

  • Transaction volume: Higher volume merchants may qualify for lower rates.
  • Industry: Some industries may have different risk profiles and therefore different fees.
  • Geographic region: Fees can vary based on the country where the transaction originates.
  • Negotiated terms: Merchants can often negotiate custom pricing with Trustly.

• Typical Fee Structure: Generally, Trustly s fees are a percentage of the transaction value plus a fixed fee per transaction (e.g., 1.5% + $0.25). However, this is just an example, and the actual fees can be significantly different.

• Transparency: Trustly, like many payment processors, doesn t publish its pricing publicly. Merchants need to contact Trustly directly to get a quote.

Customer Care Details

• Website: The Trustly website is the primary resource for information and support: https://www.trustly.com/

• Merchant Support:

  • Trustly provides dedicated support for merchants, typically through email, phone, or a dedicated account manager.
  • The specific contact information for merchant support will be provided during the onboarding process.

• Consumer Support:

  • If a consumer has a question about a payment made through Trustly, they should first contact the merchant from whom they made the purchase.
  • Trustly also provides consumer support through their website, typically through an FAQ section and a contact form.

• Contacting Trustly:

  • Look for Contact Us or Support links on the Trustly website.
  • Many users have noted difficulties in contacting the company via standard routes.

Important Considerations:

• Integration: Implementing Trustly requires technical integration with the merchant s website or e-commerce platform. Trustly provides APIs and documentation to facilitate this.
• Availability: Trustly s availability varies by country and bank. Merchants need to ensure that Trustly supports the banks used by their target customers.
• Security: Trustly uses strong security measures to protect customer data and prevent fraud. However, merchants should still follow best practices for online security.

I hope this comprehensive overview is helpful! Let me know if you have any more questions.