Websites using Tokywoky

Okay, let s break down Tokywoky, covering its overview, revenue (though often estimated), alternatives, pricing, and customer care.

What is Tokywoky? (Overview)

Tokywoky is a software solution designed to enhance e-commerce websites by adding a community and social aspect to the shopping experience. It essentially creates a real-time, interactive environment where customers can connect with each other and the brand. It s primarily focused on helping online retailers:

• Increase Engagement: Encouraging customers to spend more time on the site.
• Boost Conversions: Turning browsers into buyers by answering questions and providing social proof.
• Reduce Support Costs: Peer-to-peer support can deflect some queries from the customer service team.
• Improve Customer Loyalty: Building a sense of community around the brand.
• Gather valuable product insights.

Key Features Usually Include:

• Live Chat: Customers can chat with each other and sometimes with brand representatives.
• Community Forums/Q&A Sections: Places to ask questions, share experiences, and discuss products.
• Product Discussions: Enable conversations directly on product pages.
• Gamification: Reward systems (points, badges, etc.) to incentivize participation.
• Integrations: Often integrates with popular e-commerce platforms (Shopify, Magento, etc.)
• Moderation tools.

Revenue:

• Private Company: Tokywoky is a private company. Therefore, exact revenue figures are not publicly available.
• Estimates: It s very difficult to give an accurate estimate without insider information. Revenue would depend on the number of customers, the size of their e-commerce operations, and the specific pricing plans they are on.

Alternatives to Tokywoky:

Several alternatives offer similar or overlapping functionalities, depending on your specific needs. Here s a breakdown of some prominent ones, grouped by their primary focus:

• Community Platforms:

  • Disqus: Very popular for comment sections, but may not be as deeply integrated into the e-commerce experience.
  • Circle.so: A more general-purpose community platform that can be adapted for e-commerce.
  • Mighty Networks: Similar to Circle.so, a platform for building communities with courses and other features.
  • Khoros (formerly Lithium): A larger enterprise-level platform for community management and social customer care. More expensive and complex.

• Live Chat & Customer Service:

  • Intercom: Powerful customer communication platform for live chat, email marketing, and more. Not strictly community-focused, but can be used for proactive customer engagement.
  • Zendesk: A comprehensive customer service platform with live chat, ticketing, and knowledge base features.
  • Gorgias: Specifically designed for e-commerce businesses using Shopify, Magento, and other platforms.

• Reviews and Q&A:

  • Yotpo: Focuses on reviews, ratings, and visual UGC (user-generated content). Includes Q&A functionality.
  • Okendo: Another strong contender in the reviews and UGC space.
  • Judge.me: A popular and affordable reviews app for Shopify.
  • PowerReviews: A review and user-generated content platform for ecommerce brands and retailers.
  • AI Chatbots:
  • Manychat

• Hybrid Approaches:

  • Salesforce Service Cloud: Can be customized to incorporate community features.
  • inSided (now part of Gainsight): Helps companies create online communities that drive customer success.

Factors to Consider When Choosing an Alternative:

• Your specific needs: What problems are you trying to solve (engagement, support costs, etc.)?
• Your budget: Pricing varies greatly between platforms.
• Your technical resources: How much effort will it take to implement and manage the platform?
• Integration with your e-commerce platform: Seamless integration is crucial.
• Scalability: Can the platform handle your growth?
• Ease of use: For both your customers and your team.
• Moderation capabilities.

Pricing:

• Subscription-Based: Tokywoky typically uses a subscription model, with pricing based on factors such as:
  • Number of monthly users: The more users, the higher the price.
  • Features included: Different plans offer different sets of features.
  • Traffic volume: Some plans may have limits on the amount of traffic to your website.
• Contact for a Quote: Most likely, you will need to contact Tokywoky directly for a custom quote based on your specific needs.
• Trial Period: It s worth inquiring about a free trial or demo to test the platform before committing.

Customer Care:

• Website Resources: Look for a knowledge base, FAQs, and tutorials on the Tokywoky website.
• Email Support: A common method for contacting their support team.
• Live Chat: They may offer live chat support, especially for paying customers.
• Phone Support: Depending on the plan, phone support may be available.
• Account Manager: Larger accounts may be assigned a dedicated account manager.
• Community Forums: Check if they have their own community forum where users can ask questions and get help from other users and the Tokywoky team.

How to Find More Specific Information:

1. Tokywoky Website: This is your primary source. Look for pricing information (even if it s just a contact us prompt), case studies, and documentation.
2. Review Sites: Check sites like G2, Capterra, and TrustRadius for user reviews and comparisons.
3. Contact Tokywoky Directly: Reach out to their sales or support team to ask specific questions about pricing, features, and integrations.
4. Case Studies: Look for case studies of companies that have used Tokywoky to see real-world results.

I hope this comprehensive overview is helpful!