Websites using Tipalti

Okay, let s break down Tipalti, covering its overview, revenue, alternatives, pricing, and customer care.

Tipalti Overview

Tipalti is a global payables automation platform designed to streamline and automate the entire accounts payable process, from invoice processing to payment reconciliation. The name Tipalti itself is Hebrew for We handled it.

• Core Functionality: Tipalti aims to eliminate the manual, error-prone, and time-consuming tasks associated with accounts payable. It handles supplier onboarding, invoice data capture, approvals, global payments in multiple currencies, tax compliance, and payment reconciliation.
• Target Audience: Mid-sized to larger companies with complex accounts payable needs, especially those dealing with international suppliers and high volumes of invoices. They often target businesses that are experiencing rapid growth and need a scalable solution.
• Key Features:
  • Supplier Management: Centralized supplier portal for onboarding, self-service updates (addresses, bank details, etc.), and tax form collection (W-9, W-8).
  • Invoice Automation: Automated invoice data capture (OCR or manual upload), routing for approvals, and matching to purchase orders (if integrated).
  • Global Payments: Support for a wide range of payment methods (ACH, wire transfer, PayPal, local bank transfers, etc.) in numerous currencies. Automated currency conversion and FX risk management.
  • Tax Compliance: Automated tax ID validation, TIN matching, and tax form generation (1099, 1042-S).
  • Payment Reconciliation: Automated reconciliation of payments with invoices, integration with accounting software.
  • Reporting and Analytics: Real-time visibility into accounts payable data, custom reporting.
  • Fraud Detection: Detects and flags suspicious invoices, payment details, and supplier activities.
• Integration: Integrates with popular accounting software like NetSuite, QuickBooks Online, Xero, and Sage Intacct. It also integrates with other ERP and business systems through APIs.
• Strengths:
  • Comprehensive AP automation: Covers nearly the entire AP workflow.
  • Global payment capabilities: Very strong support for international payments and compliance.
  • Strong tax compliance features: Reduces the risk of tax penalties.
  • Scalability: Designed to handle high volumes of transactions.
  • Integrations: Integrates with a wide range of accounting and ERP systems.
• Weaknesses:
  • Cost: Can be more expensive than some alternatives, especially for smaller businesses.
  • Complexity: The breadth of features can make it complex to set up and manage.
  • Customization limitations: While configurable, highly customized workflows may require custom development.

Revenue

Tipalti is a private company, so its exact revenue figures are not publicly available. However, based on industry reports and estimates, Tipalti s annual recurring revenue (ARR) is estimated to be in the hundreds of millions of dollars. They are considered a leader in the accounts payable automation space.

Alternatives

Here s a breakdown of Tipalti alternatives, categorized by their strengths:

• For businesses of any size:

  • Melio: Payment services provider with the ability to pay without fees using a bank account.
  • Bill.com: A well-established AP automation platform. It s a strong competitor with a broad feature set, including bill payment, invoicing, and expense management. Considered a good option for smaller businesses to mid-sized companies.

• For businesses looking for cost-effectiveness:

  • Stampli: A flexible AP automation solution that uses AI to learn and automate tasks.
  • Airbase: Offers a combined expense management and AP automation platform.

• For businesses looking for simple payments:

  • Payoneer: A popular option for businesses paying freelancers and contractors internationally. Strong in cross-border payments but may not have all the AP automation features of Tipalti.
  • Veem: (Now acquired by Payoneer) Focuses on global payments with a user-friendly interface.

• For businesses looking for expense reports:

  • Ramp: An AP automation platform that automates expense tracking.

Pricing

Tipalti s pricing is not publicly available and is typically customized based on the company s specific needs and volume of transactions. It s generally a subscription-based model with fees based on:

• Number of Suppliers: A primary factor in pricing.
• Transaction Volume: The number of invoices and payments processed per month/year.
• Modules and Features: Specific features like tax compliance, FX management, or advanced reporting may add to the cost.
• Implementation and Support: Initial setup, training, and ongoing support may be included or billed separately.

To get an accurate quote, you need to contact Tipalti directly and discuss your requirements. They will likely ask about the number of suppliers, transaction volume, and desired features. Expect it to be a premium pricing compared to more basic AP solutions.

Customer Care Details

Tipalti offers customer support through various channels:

• Dedicated Customer Success Manager: Larger clients typically receive a dedicated customer success manager to assist with onboarding, training, and ongoing support.
• Online Help Center/Knowledge Base: A comprehensive online resource with articles, FAQs, and tutorials.
• Email Support: You can submit support requests via email.
• Phone Support: Phone support may be available depending on your service level agreement. Often prioritized for urgent issues.
• Training and Onboarding: Tipalti provides training and onboarding resources to help users get started with the platform.
• Community Forum: A platform for users to connect, share best practices, and ask questions.

Tips for evaluating Customer Care:

• Check Reviews: Read online reviews on sites like G2, TrustRadius, and Capterra to get insights into other customers experiences with Tipalti s customer support. Pay attention to comments about responsiveness, knowledge, and problem resolution.
• Ask About SLAs: Inquire about the service level agreements (SLAs) for support response times and resolution times.
• Evaluate Training Resources: Assess the quality and availability of training materials, including documentation, videos, and webinars.
• Consider Implementation Support: Pay close attention to the level of support provided during the initial implementation process. A smooth implementation is critical for successful adoption.

In summary, Tipalti is a robust AP automation platform, especially valuable for companies with complex, international payment needs. However, its cost and complexity may not be suitable for all businesses. Carefully evaluate your specific requirements and compare it with alternatives before making a decision.