Websites using Thehotelsnetwork

Okay, let s break down The Hotels Network (THN) with an overview, revenue (though specific figures are hard to come by), alternatives, pricing, and customer care details.

Overview

The Hotels Network (THN) is a technology company focused on helping hotels improve their direct booking performance and online sales. They provide a platform of tools that aim to personalize the website experience for each visitor, encourage direct bookings, and ultimately increase revenue for hotels. Their core offerings revolve around conversion optimization and personalization.

Here s a breakdown of their key focus areas:

• Personalization: Tailoring the website experience based on visitor behavior, preferences, and other data points. This includes things like personalized offers, targeted messages, and dynamic content display.
• Conversion Optimization: Employing various tactics and features to encourage visitors to book directly on the hotel s website rather than through online travel agencies (OTAs). Examples include:
  • Price Comparison: Displaying rates from other websites to showcase the best price on the hotel s site.
  • Exit Intent Messages: Capturing users who are about to leave the site with special offers.
  • Website Chat & AI Powered Assistance: Providing support to visitors for questions and concerns.
  • Social Proof: Displaying information about booking activity and positive reviews.
  • Smart Banners and Overlays: Using banners and overlays to deliver customized messages to visitors.
• Data Analytics: Providing hotels with insights into website performance and visitor behavior to inform their strategies.
• Integrations: Seamless integrations with hotel tech stacks like PMS, CRM, and other booking engines.

Revenue

While The Hotels Network is a well-known player in the hospitality tech space, they are a privately held company. Therefore, publicly available revenue figures are not disclosed.

• General Understanding: THN generates revenue by licensing its platform to hotels. Their pricing structure is typically based on a subscription model and/or commission on converted bookings using their platform, and is often dependent on the volume of bookings and the number of website visitors using the tool.

• Growth: THN has consistently grown over the years. Their solutions are adopted by both independent and larger hotel chains, indicating consistent growth and acceptance in the industry.

Alternatives

There are several companies offering similar services to The Hotels Network, focusing on direct booking optimization and personalization for hotels. Here are some of the main alternatives:

• Triptease: A strong competitor known for its parity monitoring tools, direct booking platform, and guest intelligence solutions.
• Cloudbeds: A property management system (PMS) that also offers direct booking and conversion optimization features for hotels.
• SiteMinder: Another large player providing various hotel tech solutions including booking engines and channel management, alongside conversion tools.
• MyHotel: Focus on direct booking technology and personalizing the customer experience.
• Sojern: While broader in its focus, Sojern offers a suite of marketing solutions, including advertising and personalization, that can be relevant to hotels seeking direct bookings.
• Revinate: Primarily a CRM and guest communication platform, but also provides tools for website personalization.
• Hotels.com Partner Central (Expedia Group): While an OTA, they also have tools and resources for their hotel partners focusing on conversion and direct bookings.

Pricing

Specific pricing details for The Hotels Network are not usually made public. However, here are the common pricing models used in this industry, which likely apply to THN as well:

• Subscription Model (SaaS): Hotels pay a recurring fee (monthly or annually) for access to the platform and its features. The price can be tier-based, depending on the hotel s size, number of website visitors, and the features required.
• Commission-Based: A percentage of revenue generated through direct bookings that are attributable to The Hotels Network s platform and tools.
• Hybrid Model: A combination of subscription fees and commissions.
• Setup Fees: There may also be a one-time fee for implementation, training, and onboarding.

To get accurate pricing information, you would need to contact THN directly and discuss your specific needs.

Customer Care Details

The Hotels Network aims to provide robust customer support to their hotel clients. While specific contact details vary, here is a general overview of how they typically approach customer care:

• Dedicated Account Managers: Most THN clients are assigned a dedicated account manager who acts as their primary point of contact.
• Technical Support: They typically provide ongoing technical support to help with implementation, integration, and platform-related issues.
• Training & Onboarding: THN usually offers training sessions to help hotels effectively use their platform.
• Online Support & Resources: They likely have a knowledge base, FAQs, and other online resources for self-service help.
• Email Support: Customers can generally reach support teams via email.
• Phone Support: Depending on the level of support and client size, there may be phone-based support options available.
• Response Time: Response times and the level of support may vary based on the chosen plan.

How to find specific customer care details:

1. Check their Website: Look for a Contact Us or Support section on their official website.
2. Login to their Platform: If you are a current client, you will likely find specific contact information in your account dashboard.
3. Contact Sales: If you are considering becoming a client, you can get support information during the sales process.

In summary:

The Hotels Network is a strong player in the hotel tech space, specializing in direct booking optimization and personalization. While they do not publicize exact revenue numbers, their continuous growth and client portfolio show their strong market presence. They offer a variety of tools and services to help hotels drive more direct bookings, but it is important to consider their alternatives and pricing options. They usually provide tailored support to their hotel clients, which is key in this customer-focused industry.