Websites using Tenderapp

Okay, let s break down Tenderapp, covering its overview, revenue (as best as can be estimated), alternatives, pricing, and customer care.

Overview of Tenderapp

Tenderapp, now part of the larger Help Scout platform, was originally designed as a simple, collaborative help desk software focused on email support. It was built around the concept of a shared inbox, making it easy for teams to manage customer inquiries efficiently.

Key Features (as it originally existed and as influenced by Help Scout):

• Shared Inbox: Centralized location for customer support emails, preventing duplicate replies and ensuring all inquiries are addressed.
• Collaboration Tools: Notes, mentions, and assignments to improve teamwork and handle complex issues.
• Knowledge Base: Self-service articles to help customers find answers independently.
• Reporting: Metrics to track support performance and identify areas for improvement.
• Integrations: (Often integrated with other tools) Designed to work with popular CRM, e-commerce, and other business applications.

Important Note: Since being acquired by Help Scout, the standalone Tenderapp product is essentially discontinued. Many of its features are now incorporated into the Help Scout platform. When researching, keep this in mind because the pricing below may be for a product with much more functionality.

Revenue (Estimation)

• Extremely Difficult to Determine: Because Tenderapp is now integrated into Help Scout, its individual revenue is no longer reported separately. Before it s acquisition, it was a smaller player in the help desk market. Any estimates would be purely speculative, given it is not a product that is still readily sold on its own.

Alternatives to Tenderapp (Consider these in its place)

Since Tenderapp s standalone product isn t available, here are alternatives for businesses looking for a similar functionality (simple, shared inbox, collaborative support):

• Help Scout: This is the natural successor, as Tenderapp s features are now part of the Help Scout ecosystem. A good option if you liked the Tenderapp philosophy.
• Zoho Desk: A comprehensive help desk solution with a wide range of features and pricing plans. Good for growing businesses.
• Freshdesk: Another popular option with robust features, automation, and reporting. Caters to various company sizes.
• Front: Focuses on shared inboxes and collaboration across multiple channels (email, chat, social media). Good for teams managing a high volume of communications.
• Hiver: A Gmail-based help desk that turns your inbox into a collaborative support platform. Good for teams that prefer to work within Gmail.
• Missive: A collaborative email and chat platform designed to streamline internal and external communications.
• Shared Inbox by Google Groups or similar: This works for very small teams on a shoestring budget.

Pricing (Before Acquisition/Likely Reflected in Help Scout Plans)

• Tenderapp Pricing (Historically): Tenderapp used to have a straightforward, subscription-based pricing model. It was generally more affordable than some of the enterprise-level help desk solutions.
• Help Scout Pricing (Current): Help Scout offers different plans with varying features and pricing based on the number of users and the level of support needed. Refer to the Help Scout website for the most up-to-date pricing information. As of late 2024, pricing starts around $20/user/month for basic plans.
• Factors Influencing Pricing: The price of a help desk solution depends on the number of agents, features needed (e.g., knowledge base, advanced reporting, integrations), and the level of support required.

Customer Care Details (Now primarily Help Scout s)

• Help Scout Support: Since Tenderapp is now part of Help Scout, customer care is handled through Help Scout s support channels. This typically includes:
  • Knowledge Base: Extensive documentation, articles, and guides.
  • Email Support: Direct email support for technical issues and inquiries.
  • In-App Support: Chat or messaging within the Help Scout platform.
  • Community Forums: A place to connect with other users and share knowledge.
• Response Times: Help Scout generally has a good reputation for responsive and helpful customer support.

In Summary:

While Tenderapp as a standalone product is no longer actively sold, its legacy lives on in Help Scout. If you are looking for a similar help desk solution, consider Help Scout or one of the alternatives listed above, carefully evaluating their features, pricing, and customer support to find the best fit for your needs. Remember to research and compare options to ensure you re making the right choice.