Websites using Telligent

Okay, let s break down Telligent, covering its overview, revenue (as far as publicly available), alternatives, pricing, and customer care.

Overview of Telligent

Telligent was a provider of community and collaboration software, primarily targeting enterprise organizations. Its core product was often referred to as Telligent Community or Telligent Enterprise, and it focused on enabling businesses to:

• Build Online Communities: Create forums, blogs, wikis, and other interactive spaces for employees, customers, and partners.
• Foster Engagement: Facilitate discussions, knowledge sharing, and collaboration around specific topics or projects.
• Improve Customer Support: Provide self-service support through online communities and knowledge bases.
• Drive Innovation: Gather feedback and ideas from community members to improve products and services.
• Enhance Employee Collaboration: Connect employees across departments and locations to improve communication and productivity.

Key Features (Historically):

• Forums: Threaded discussions, topic moderation, and user roles.
• Blogs: Content publishing, commenting, and subscription options.
• Wikis: Collaborative content creation and editing.
• Idea Management: Collecting, voting on, and prioritizing ideas from the community.
• Social Analytics: Tracking community activity, engagement metrics, and sentiment analysis.
• Integration: Connectors to other enterprise systems, such as CRM, marketing automation, and HR platforms.
• Mobile Support: Access the community on various devices.
• Gamification: Points, badges, and leaderboards to encourage participation.

Important Update (Very Important!): Telligent was acquired by Verint Systems in 2015. Verint, known for its customer engagement optimization solutions, integrated Telligent s community platform into its broader product portfolio. Therefore, Telligent as a standalone company and product no longer exists. It s now part of Verint s offerings. If you are looking to implement a community solution, you should directly investigate Verint s current solutions.

Revenue Information:

• Before the acquisition, Telligent was a privately held company. Public revenue figures are unavailable. It s impossible to give you specific revenue numbers.
• Now being integrated into Verint, Telligent s specific revenue is not broken out separately.

Alternatives to (the former) Telligent (and now Verint Community):

Given that the original Telligent is now part of Verint, the alternatives are essentially alternatives to Verint s community solutions or general enterprise community platforms. Here are some options:

• Salesforce Experience Cloud (formerly Community Cloud): A popular option integrated with the Salesforce ecosystem, ideal for customer support communities, partner portals, and employee communities.
• Higher Logic: Focuses on association and membership communities, offering features for event management, learning management, and career services.
• Vanilla Forums: A cloud-based forum platform known for its simplicity and ease of use. Suitable for smaller communities and businesses.
• Discourse: An open-source forum platform known for its modern interface and focus on conversations.
• Microsoft Viva Engage (formerly Yammer): Focuses on employee communities and collaboration, designed to integrate with Microsoft 365.
• Khoros (formerly Lithium): Aimed at larger enterprises. Includes community management, social media management, and analytics.
• Zendesk Gather: Integrated with Zendesk s customer service platform, offering features for building help centers and customer communities.
• Bettermode: Offers no-code community platform for product feedback, customer support, and more.

When choosing an alternative, consider your specific needs, such as:

• Target Audience: Employees, customers, partners, or a mix.
• Community Goals: Customer support, knowledge sharing, product feedback, employee engagement.
• Integration Requirements: Does it need to integrate with your CRM, marketing automation, or other systems?
• Budget: Pricing varies significantly between platforms.
• Technical Resources: Do you need a fully managed solution or can you handle the technical aspects yourself?

Pricing:

• Historically (pre-acquisition): Telligent s pricing was typically based on a subscription model, with costs varying depending on the number of users, features, and level of support. Enterprise-level software.
• Now (Verint): Verint s pricing is typically customized based on the specific modules and services required. You ll need to contact Verint directly for a quote.

When evaluating community platform pricing, consider:

• Per-user fees: A common model, especially for employee communities.
• Feature-based pricing: Pay for the features you need.
• Usage-based pricing: Based on the number of posts, page views, or other metrics.
• Implementation costs: Setup, configuration, and training.
• Support and maintenance fees: Ongoing costs for support and updates.

Customer Care (Support):

• Historically (pre-acquisition): Telligent offered various levels of customer support, including:
  • Online documentation and knowledge base
  • Technical support via phone, email, and web portal
  • Professional services for implementation and customization
  • Training programs for administrators and users
• Now (Verint): Customer care and support are provided through Verint s support channels. This typically includes:
  • A support portal with documentation, FAQs, and troubleshooting guides
  • Technical support via phone, email, and online chat
  • Professional services for implementation, customization, and training
  • Account management services to help customers get the most out of the platform

In summary, Telligent as a standalone company no longer exists. It s now part of Verint Systems. If you are looking for a community platform, explore Verint s current offerings or consider the alternatives listed above. Remember to carefully evaluate your specific needs and budget when choosing a community solution.