Websites using Surveysparrow

Okay, let s break down SurveySparrow, covering its overview, revenue (as best as publicly available), alternatives, pricing, and customer care.

SurveySparrow Overview

• What it is: SurveySparrow is an end-to-end customer experience (CX) platform designed to create engaging, conversational surveys. They focus heavily on providing a better survey experience for both the surveyor and the respondent, aiming to increase response rates and gather more meaningful data. A key differentiator is their focus on conversational surveys, which look and feel more like a chat conversation than a traditional form.

• Key Features:

  • Conversational Surveys: This is their flagship feature, presenting questions in a chat-like interface.
  • Offline Surveys: Collect data even without an internet connection.
  • Multiple Survey Types: NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), 360 Assessments, and general surveys.
  • Automation and Integrations: Connects to popular CRM, marketing automation, and help desk platforms (e.g., Salesforce, HubSpot, Zendesk, Slack, Google Sheets, Zapier).
  • Reporting and Analytics: Real-time dashboards, customizable reports, and data export options.
  • White Labeling: Customize the survey design with your brand.
  • Mobile-First Design: Surveys are optimized for mobile devices.
  • Audience Management: Segment and manage your contacts.

• Target Audience: Businesses of all sizes, but often appeals to those focused on customer experience, marketing, HR, and market research. Common use cases include customer feedback, employee engagement, market research, lead generation, and event feedback.

Revenue

• Privately Held: SurveySparrow is a privately held company. Therefore, exact revenue figures are not publicly available.

• Estimates: While specific numbers are difficult to find, some industry sources (like those that track SaaS company growth) suggest that SurveySparrow is likely in the range of several million to tens of millions of dollars in annual recurring revenue (ARR). This is based on their estimated customer base, pricing tiers, and market position. However, this is just an estimation.

Alternatives

SurveySparrow operates in a competitive market. Here are some notable alternatives:

• Qualtrics: A leading enterprise-level survey platform with advanced analytics and research capabilities. Often used for complex research projects. (Generally more expensive)
• SurveyMonkey: A very popular and widely used platform, known for its ease of use and broad range of features. Offers a free plan and various paid options.
• Typeform: Known for its visually appealing and interactive survey design. Focuses on a conversational, one-question-at-a-time approach.
• Google Forms: A free and simple survey tool integrated with the Google Workspace ecosystem. Suitable for basic surveys.
• Microsoft Forms: Similar to Google Forms, integrated with Microsoft 365.
• Zoho Survey: Part of the Zoho suite of business applications, offering survey creation, distribution, and analysis.
• Alchemer (formerly SurveyGizmo): A flexible platform with advanced features and customization options, suitable for a variety of survey needs.
• Retently: Primarily focused on NPS surveys and customer feedback.

How to choose an alternative:

When comparing alternatives, consider the following:

• Budget: Free plans exist, but paid plans unlock more functionality.
• Features: Do you need advanced analytics, branching logic, integrations, offline surveys, or specific survey types?
• Ease of Use: Is the platform intuitive and easy to learn for both survey creators and respondents?
• Integrations: Does it integrate with your existing CRM, marketing automation, or other tools?
• Customer Support: What level of support is offered (email, chat, phone)?
• Branding: How much customization is allowed for branding your surveys?

Pricing

SurveySparrow uses tiered subscription pricing. Pricing is subject to change, so it s always best to check their official website for the most up-to-date details. However, here s a general overview:

• Free Plan: They offer a limited free plan, which is good for basic surveys and trying out the platform.

• Paid Plans: Paid plans are typically based on:

  • Number of responses/month: They have different pricing models based on the number of survey responses you anticipate needing.
  • Features: Different tiers unlock more advanced features, integrations, and customization options.
  • Number of users: Some plans have restrictions on the number of users who can access the platform.

• Generally, they offer plans that cater to:

  • Small Businesses
  • Large Businesses / Enterprises

• Custom Pricing: For very large organizations with specific needs, they may offer custom pricing plans.

Important: Always check the SurveySparrow website for the most current pricing and plan details. Look for details about included features, response limits, and user limits for each plan.

Customer Care Details

• Support Channels:

  • Email Support: Typically available for all plans.
  • Live Chat: Often offered on their website and within the platform. Response times can vary.
  • Phone Support: May be available on higher-tier plans.
  • Knowledge Base/Help Center: A comprehensive online resource with articles, tutorials, and FAQs.
  • Community Forum: A place for users to connect, share tips, and ask questions.

• Response Times: Response times for support can vary depending on the plan you have and the complexity of the issue. Check their service level agreements (SLAs), if any, for expected response times.

• Self-Service Resources: Their knowledge base is generally well-stocked with helpful articles and guides.

• Customer Reviews: It s always a good idea to check customer reviews on sites like G2, Capterra, and TrustRadius to get an idea of other users experiences with their customer support.

How to Contact SurveySparrow Support:

1. Check the Knowledge Base: Start by searching their help center for answers to your questions.
2. Live Chat: Look for the chat icon on their website or within the SurveySparrow platform.
3. Email: Find their support email address on their website (usually in the Contact Us or Support section).
4. Phone: If phone support is available on your plan, the phone number will be listed in your account or on their website.

In summary, SurveySparrow is a solid choice for organizations looking for a conversational survey platform with a strong emphasis on customer experience. Evaluate your specific needs and budget to determine if it s the right fit compared to the alternatives. Always review their website for current pricing and support details.