Websites using Surveymonkey

Okay, let s break down SurveyMonkey, covering its overview, revenue, alternatives, pricing, and customer care details:

SurveyMonkey Overview

• What it is: SurveyMonkey is a popular cloud-based software platform for creating, distributing, and analyzing online surveys and questionnaires. It s used by individuals, small businesses, large enterprises, and educational institutions for various purposes, including market research, customer feedback, employee engagement, event planning, and more.
• Key Features:
  • Survey Creation: Offers a wide range of question types (multiple-choice, open-ended, rating scales, etc.), branching logic, skip patterns, and customization options.
  • Distribution: Allows surveys to be distributed via email, web links, social media, and embedded directly on websites.
  • Data Analysis: Provides tools for analyzing survey results, including basic reporting, data filtering, cross-tabulation, and data exports.
  • Templates & Examples: Offers a library of pre-built survey templates for various use cases.
  • Integrations: Connects with popular platforms like Salesforce, Mailchimp, and Microsoft Teams.
  • Collaboration: Allows multiple users to collaborate on survey design and analysis.
• Target Audience: Broad, ranging from individuals needing simple surveys to large companies requiring complex data collection and analysis.
• Strengths:
  • User-friendly interface.
  • Wide range of features and functionalities.
  • Large user base and readily available resources.
  • Good balance between free and paid options.
• Weaknesses:
  • Free plan has limitations (e.g., number of questions, responses).
  • Advanced features can be expensive.
  • Customer support can be slow at times.

Revenue

• SurveyMonkey is a publicly traded company (Nasdaq: MNTV).
• They generate revenue through a subscription-based model, with various plans offering different features and limits.
• Revenue numbers can be found in their investor relations reports, but as of recent years, they ve been consistently in the hundreds of millions of dollars annually. They generate revenue through individual plans, team plans and enterprise solutions.

Alternatives to SurveyMonkey

Here are some popular alternatives, each with its own strengths:

• Google Forms:
  • Pros: Free, easy to use, integrates with Google ecosystem.
  • Cons: Limited features compared to SurveyMonkey, less robust analysis tools.
• Typeform:
  • Pros: Beautiful, interactive surveys, good user experience, focus on conversational design.
  • Cons: Can be more expensive, free plan quite limited.
• Qualtrics:
  • Pros: Powerful, enterprise-grade platform, advanced analytics, research capabilities.
  • Cons: Expensive, complex to learn, more suitable for large organizations.
• Alchemer (formerly SurveyGizmo):
  • Pros: Flexible, powerful survey logic, more customisation.
  • Cons: Can be more expensive than SurveyMonkey, steeper learning curve.
• Jotform:
  • Pros: Form-focused platform, extensive customization, offline capabilities.
  • Cons: Interface can be less intuitive, less specific to just surveys.
• SoGoSurvey:
  • Pros: Good balance of features and price, offers multiple user licenses.
  • Cons: Interface not as modern, not as well known as other options.

Pricing

SurveyMonkey operates on a tiered subscription model with different pricing plans, each offering a set of features, response limits, and available support. They have Individual plans, Team plans and Enterprise plans: * Basic (Free): Limited surveys and responses, basic features. * Individual Plans (Monthly/Annual): Start at around $34 - $99 monthly for a single user offering increasing response limits and advanced features. * Team Plans (Monthly/Annual): Typically start around $25 - $75 per user monthly for 3 or more users. Including team collaboration and more admin control. * Enterprise Plans: Custom pricing is available on request and is targeted to large businesses needing advanced customization, security, and support.

Important Notes about Pricing:

• Prices and plan structures can change, it s always best to check the SurveyMonkey website for the most up-to-date pricing information.
• Discounts are sometimes available for annual plans.
• Be mindful of limitations on the number of responses, questions, and features within each plan.

Customer Care Details

• Support Channels:
  • Help Center/Knowledge Base: SurveyMonkey has an extensive online help center with articles, tutorials, and FAQs. This should be your first port of call for common questions.
  • Email Support: Available for paid plan users, but responses can sometimes take time.
  • Live Chat Support: Often available for certain plans.
  • Phone Support: Less commonly offered but may be available on higher-tier plans or for business customers.
• Support Quality:
  • Help Center is comprehensive.
  • Email support can be inconsistent in response times.
  • Live Chat support is often helpful for immediate issues.
  • Phone support, if available, is often the quickest way to resolve complex problems.
• Community Forums There are community forums where users can ask questions and find answers from other users.
• Social Media: While they are present on social media they do not use those channels for support.

Key Takeaways

• SurveyMonkey is a versatile and popular survey platform, but it s not necessarily the best choice for everyone.
• Consider your needs, budget, and desired features when choosing a survey tool.
• Explore the free plans or trials of different platforms before committing to a paid subscription.
• Be aware that customer support experiences can vary, so look at alternatives if support is very important to you.

I hope this overview helps! If you have further questions on a specific aspect of SurveyMonkey, just ask.