Websites using Surveygizmo

Okay, let s break down SurveyGizmo (now known as Alchemer) with a focus on its overview, revenue, alternatives, pricing, and customer care.

Overview

• What it is: SurveyGizmo, rebranded as Alchemer, is a sophisticated survey and feedback management platform. It goes beyond basic survey tools to offer features for data collection, automation, and integration with other business systems. It is used by businesses to gather customer feedback, conduct market research, and improve customer experience.

• Key Features:

  • Survey Design: Advanced survey logic (branching, skip logic, quotas), customizable themes, multiple question types (including advanced options like conjoint analysis and max diff), multilingual support.
  • Data Collection: Multiple distribution channels (email, web, social media), embedded surveys, offline data collection, API integrations.
  • Reporting & Analytics: Real-time reporting, custom dashboards, data export (various formats), text analysis, sentiment analysis (depending on the plan).
  • Automation: Workflow automation based on survey responses, integration with CRM and marketing automation platforms.
  • Customer Experience (CX) Focus: Tools for measuring and improving customer satisfaction (CSAT, NPS, CES), feedback loops.
  • Security: SOC 2 compliance. Data encryption.
  • Collaboration: Multi-user access, permission controls.

• Target Audience: Mid-sized to large enterprises across various industries. It s suitable for businesses that need robust survey capabilities and integrations.

Revenue (Estimated)

It is difficult to get an exact revenue figure for a private company like Alchemer. However, based on industry reports, market share estimates, and the company s size, it s likely that Alchemer s annual revenue is in the range of $20 million to $50 million USD. This is just an estimated range.

Pricing

Alchemer offers a tiered subscription model with various plans to suit different needs. The pricing details are subject to change and it s always best to check their official website for the most up-to-date information.

• Typical Pricing Structure (General Idea):

  • Collaborator: Entry level plan designed for collaboration and basic surveys.
  • Professional: Suited for teams needing advanced survey features and reporting.
  • Full Access: Offers the complete suite of features including advanced integrations, workflow automation, and enterprise-level support.
  • Pricing Drivers: The final cost of the subscription typically depends on:
    • The number of users.
    • The number of surveys.
    • The number of responses you expect to collect.
    • The features you need (e.g., advanced logic, integrations, reporting).

• Key Considerations:

  • Alchemer is generally positioned as a mid-range to premium survey platform, so its pricing is typically higher than basic survey tools like SurveyMonkey.
  • They may offer discounts for annual contracts.
  • It s important to carefully evaluate your specific needs and choose the plan that offers the right balance of features and cost.
  • Contacting their sales team for a custom quote is recommended, especially for larger organizations.

Alternatives

Here are some popular alternatives to Alchemer, categorized by price point and features:

• Lower Cost Alternatives (Good for Basic Surveys):

  • SurveyMonkey: A well-known and widely used survey platform. Good for simple surveys and quick polls. Less expensive than Alchemer, but lacks the advanced features.
  • Google Forms: Free (with a Google account). Very basic features, but suitable for simple questionnaires.
  • Typeform: Known for its visually appealing and conversational survey format. More expensive than SurveyMonkey or Google Forms, but more affordable than Alchemer.
  • Qualtrics Free Survey Software: Limited free version.
  • Zoho Survey: Part of the Zoho suite.
  • Microsoft Forms: Part of Microsoft 365.

• Mid-Range Alternatives (Similar Features, Potentially Lower Price):

  • Qualtrics: A very powerful survey platform that is often considered a direct competitor to Alchemer/SurveyGizmo. It offers a wide range of features for research, customer experience, and employee engagement. Can be expensive for some users.
  • QuestionPro: Offers a comprehensive set of features, including advanced logic, reporting, and analytics. Often considered a good value for the price.
  • SurveySparrow: Known for its conversational interface and mobile-first approach.

• Enterprise-Level Alternatives (More Focus on Customer Experience Management - CXM):

  • Medallia: A leading CXM platform with advanced analytics and AI-powered insights.
  • InMoment: Another comprehensive CXM solution for collecting and acting on customer feedback.
  • Qualtrics: Can be considered an enterprise level if you re looking for a CXM solution.

When choosing an alternative, consider:

• Your Budget: How much are you willing to spend?
• Required Features: What specific features do you need (e.g., advanced logic, integrations, reporting)?
• Ease of Use: How easy is the platform to use for both survey creators and respondents?
• Scalability: Can the platform handle your growing needs?
• Customer Support: How responsive and helpful is the customer support team?

Customer Care

• Support Channels:
  • Knowledge Base: Alchemer provides a comprehensive knowledge base with articles, tutorials, and FAQs.
  • Email Support: Available for all subscription plans.
  • Phone Support: Typically offered for higher-tier plans.
  • Live Chat: Might be available during business hours.
  • Community Forums: A place to connect with other users and share tips and best practices.
• Support Quality:
  • Customer reviews of Alchemer s customer support are mixed. Some users praise the responsiveness and helpfulness of the support team, while others have reported slow response times or difficulty resolving issues.
  • Premium support may be available for higher-tier plans, offering faster response times and dedicated account managers.
  • It s essential to read customer reviews and testimonials to get a sense of the overall quality of Alchemer s customer support.

Summary

Alchemer is a powerful survey and feedback management platform well-suited for businesses that need advanced features and integrations. It is generally more expensive than basic survey tools but offers a more robust set of capabilities. When evaluating Alchemer, be sure to carefully consider your specific needs, budget, and the quality of customer support. Compare it to other platforms to find the best fit for your organization.