Websites using Surfly

Okay, let s break down Surfly, covering its overview, revenue (though this is tricky!), alternatives, pricing, and customer care.

Surfly Overview

Surfly is a co-browsing and screen sharing platform designed primarily for businesses. It allows customer service agents, sales teams, and other professionals to interact with customers on a website or web application in real-time. Unlike traditional screen sharing, Surfly allows agents to interact directly with the customer s browser window, highlighting elements, filling in forms, and guiding them through processes.

Key Features of Surfly:

• Co-browsing: The core functionality is the ability for an agent and customer to navigate the same web page simultaneously. The customer remains in control, and the agent can guide them without taking over.
• No Downloads Required: Customers don t need to download any software or plugins. It operates within the web browser.
• Secure: Surfly prioritizes security and data privacy with features like masking sensitive data.
• Screen Sharing (Optional): While co-browsing is the main focus, Surfly also offers traditional screen-sharing capabilities.
• Annotation and Highlighting: Agents can draw on the screen to guide the customer.
• Session Recording: Sessions can be recorded for training and compliance purposes.
• Integration: Surfly integrates with various CRMs, help desk platforms, and other business tools.
• Mobile Support: Can work on mobile browsers too.

Target Audience:

Surfly is geared towards businesses that need to provide real-time support and guidance to their website users, including:

• Customer Support Teams
• Sales Teams
• Onboarding Teams
• Financial Services
• Healthcare Organizations
• eCommerce

Revenue (Tricky to Pin Down)

• Private Company: Surfly is a privately held company, and they do not publicly disclose their revenue.
• Estimated Revenue Ranges: It s very difficult to give specific figures. Based on market position and scale, revenues could range from a few million to tens of millions annually.
• Focus on Growth: They are focused on growing their market share and expanding their platform, suggesting a healthy revenue trajectory, even without hard numbers.

Alternatives to Surfly

Here are some notable alternatives, grouped by similar focus:

• Co-browsing Focused:
  • Upscope: Another well-regarded co-browsing solution.
  • GoVisually: Includes screen sharing and review tools.
  • ScreenMeet: Offers secure co-browsing and remote support features.
• More General Screen Sharing & Remote Support:
  • Zoom: A widely used platform with screen sharing and meeting features.
  • Microsoft Teams: Similar to Zoom, part of the Microsoft ecosystem.
  • LogMeIn Rescue: Strong focus on remote IT support, but includes screen sharing.
  • TeamViewer: A popular remote access and control software with screen sharing.
  • GoToMeeting: Focused on meeting and webinar platform, but with sharing capabilities.
  • AnyDesk: Known for high performance screen sharing.
• Customer Service Specific:
  • LiveAgent: Provides a range of customer service tools, including live chat and screen sharing.
  • Freshdesk: A customer support platform with built-in tools, can include screen sharing.

How to Choose an Alternative: * Co-Browsing Focus: If you need real-time interaction and the ability to interact within customer s browsers, choose a solution like Upscope. * Screen Sharing Needs: If you need full-screen remote control or presentation capabilities with remote control, Zoom, Teams, or LogMeIn would be better fits. * Budget: Pricing for each platform varies, so check carefully. * Features and Integrations: Each platform provides different features and works with different tools. Consider your workflow.

Pricing

• Subscription Model: Surfly is typically offered on a subscription basis.
• Tiered Pricing: They often have tiered plans based on factors like:
  • Number of agents using the platform
  • Number of sessions required per month
  • Feature set
  • Support level
• Custom Pricing: Large enterprises may have custom pricing arrangements.
• Free Trials: Most likely, Surfly offers a free trial to test the platform.
• Contact for Pricing: Due to the tiered and customizable nature of the pricing, you ll need to contact Surfly s sales team for accurate and specific pricing. Expect to pay in the order of hundreds of USD per month at a minimum, based on their business model.

Customer Care Details

• Multiple Channels: Surfly generally offers customer care through a variety of channels:
  • Email Support: A primary channel for technical questions.
  • Phone Support: May be available for higher-tier plans or urgent issues.
  • Help Documentation: A self-service knowledge base of articles.
  • Live Chat: Live chat might be provided on the website for general inquiries.
  • Dedicated Account Manager: Larger clients may get a dedicated support account manager.
• Focus on Support: Surfly is a business tool so they typically offer decent customer care to ensure businesses can use the product smoothly.

To Summarize

Surfly is a strong option for companies that need real-time co-browsing functionality. While its revenue is private, it is used by various organizations. Alternatives exist across the spectrum of co-browsing, screen-sharing, and remote support. Pricing is subscription-based, and specific plans are best discussed with their sales team. Customer support is available through multiple channels to assist users.

To get the best understanding of Surfly, I d suggest: 1. Visiting their website: Review their features in detail and look for current information. 2. Request a demo or free trial: Get hands-on experience with the platform. 3. Contact their sales team: Get accurate pricing and discuss your specific needs.

Do you have any other specific questions about Surfly or its alternatives?