Websites using Successfactors

Okay, let s dive into an overview of SuccessFactors.

SuccessFactors: Overview

SuccessFactors, now officially SAP SuccessFactors, is a leading cloud-based Human Capital Management (HCM) suite. It offers a comprehensive set of solutions designed to help businesses manage their employees, improve their performance, and align their workforce with their overall business objectives. It is part of the broader SAP portfolio of enterprise solutions.

Key Features and Modules:

• Core HR & Payroll (Employee Central):
  • Centralized employee data management.
  • Global payroll processing (through partnerships and integrations).
  • HR transactions (e.g., onboarding, offboarding, promotions).
  • Compliance management.
• Recruiting:
  • Applicant tracking system (ATS).
  • Job posting and advertising.
  • Candidate relationship management (CRM).
  • Onboarding.
• Learning:
  • Learning management system (LMS).
  • Content creation and delivery.
  • Compliance training.
  • Social learning.
• Performance & Goals:
  • Performance reviews and appraisals.
  • Goal setting and tracking.
  • Continuous performance management.
  • 360-degree feedback.
• Compensation:
  • Salary planning and administration.
  • Bonus and incentive management.
  • Equity management.
• Succession & Development:
  • Succession planning.
  • Career development planning.
  • Skills gap analysis.
• Workforce Analytics & Planning:
  • HR analytics and reporting.
  • Workforce planning and modeling.
  • Predictive analytics.
• Employee Experience Management (Qualtrics Integration): SAP integrates Qualtrics to gather employee feedback and improve the employee experience across the entire employee lifecycle.
• Time and Attendance Management: Managing employee time, attendance, and leave requests.

Revenue

As SuccessFactors is fully integrated into SAP, it is not reported separately. SAP does not break down the specific revenue figures for SuccessFactors independently. Instead, it is categorized under SAP s broader cloud revenue figures. You can find overall SAP revenue details in their investor relations reports. To get a sense of the scale, SAP is a multi-billion dollar company annually, with a significant and growing portion of its revenue coming from cloud-based solutions like SAP SuccessFactors.

Alternatives

The HCM market is highly competitive. Some of the main alternatives to SuccessFactors include:

• Workday: A major competitor with a unified HCM suite. Often considered a strong contender, especially for large enterprises.
• Oracle HCM Cloud: Another comprehensive cloud-based HCM solution from a large enterprise software vendor.
• ADP: Offers a range of HR and payroll solutions, from small business to enterprise.
• Ceridian Dayforce: A cloud-based HCM platform that includes payroll, HR, talent management, and workforce management.
• BambooHR: Aimed at small and medium-sized businesses (SMBs) with a focus on ease of use.
• Paylocity: Offers payroll, HR, and talent management solutions, primarily targeting mid-sized companies.
• UKG (Ultimate Kronos Group): Formed from the merger of Ultimate Software and Kronos. Offers a range of workforce management and HCM solutions.
• Cornerstone OnDemand: Primarily known for its learning and talent management capabilities.

Factors to Consider When Choosing an Alternative:

• Company Size and Industry: Some solutions are better suited for specific company sizes or industries.
• Specific Needs: Evaluate which modules are most critical for your organization (e.g., recruiting, learning, performance management).
• Budget: Pricing models vary significantly.
• Integration: Consider how well the solution integrates with your existing systems.
• Ease of Use: User adoption is critical for success.
• Scalability: Choose a solution that can grow with your business.
• Reporting and Analytics: Ensure the solution provides the insights you need.

Pricing

SAP SuccessFactors uses a subscription-based pricing model. The specific cost depends on several factors:

• Number of Employees: Pricing is typically per employee per month (PEPM).
• Modules Selected: The more modules you implement (e.g., Recruiting, Learning, Performance Management), the higher the cost.
• Contract Length: Longer-term contracts may offer discounts.
• Implementation Services: Implementation costs are separate and can vary depending on the complexity of the implementation.
• Support Level: Different support tiers may be available at varying prices.

General Pricing Guidelines (Keep in Mind These Are Estimates):

It s difficult to provide exact pricing because it s highly customized. However, here are some very general ranges you might encounter as a starting point for discussion with SAP:

• Employee Central (Core HR): $8 - $15+ per employee per month. This is often the base module.
• Additional Modules (Recruiting, Learning, Performance, etc.): $3 - $10+ per employee per month per module. These are typically added on to the Employee Central cost.

Important Considerations About Pricing:

• Negotiation: Pricing is often negotiable, especially for larger organizations.
• Implementation Costs: Don t underestimate implementation costs. These can be significant.
• Hidden Costs: Be aware of potential hidden costs, such as data migration, training, and customization.
• Contact SAP Directly: The best way to get accurate pricing is to contact SAP SuccessFactors sales directly for a customized quote.

Customer Care/Support

SAP SuccessFactors offers a range of customer care and support options:

• SAP Support Portal: A central online portal for accessing documentation, knowledge base articles, FAQs, and submitting support tickets.
• SAP Community: An online forum where users can connect with other SuccessFactors customers, SAP experts, and partners to ask questions, share knowledge, and get help.
• SAP SuccessFactors Customer Success: Offers programs and services to help customers maximize the value of their SuccessFactors investment, including strategic guidance, best practices, and ongoing support.
• Premium Support Options: SAP offers various premium support packages with faster response times, dedicated support engineers, and proactive support services. These are typically available for an additional fee.
• SAP Partners: A network of certified SAP partners who provide implementation, consulting, and support services. Working with a partner can be a good option for organizations that need additional expertise.
• Training and Certification: SAP offers training courses and certifications to help users develop the skills and knowledge they need to effectively use SuccessFactors.
• Documentation: SAP provides comprehensive documentation for all SuccessFactors modules, including user guides, administration guides, and technical documentation.

Key Considerations for Customer Care:

• Service Level Agreements (SLAs): Understand the SLAs for response times and resolution times.
• Support Channels: Determine which support channels are available (e.g., phone, email, online chat).
• Global Support: If you have employees in multiple countries, ensure that SAP SuccessFactors can provide support in the appropriate languages and time zones.
• References: Talk to other SAP SuccessFactors customers to get their feedback on the quality of customer support.

In summary, SuccessFactors (SAP SuccessFactors) is a robust HCM suite suitable for a wide range of organizations, particularly those that are already invested in the SAP ecosystem. However, it s essential to carefully evaluate your needs, compare it to alternatives, and get a detailed understanding of the pricing and support options before making a decision.