Websites using Staffbase

Okay, let s break down Staffbase, covering its overview, revenue estimates, alternatives, pricing information (as available), and customer care aspects.

Staffbase Overview

• What it is: Staffbase is a leading employee communications platform. It helps companies connect with their workforce, especially those who are deskless or mobile. The platform provides tools for internal communications, employee engagement, and workplace management.
• Key Features:
  • Employee App: A central hub for company news, announcements, policies, and personalized information. Available on iOS, Android, and desktop.
  • Internal Communications: Channels for news, updates, newsletters, and targeted messages.
  • Employee Surveys & Feedback: Tools to gather employee opinions and insights.
  • Workplace Management: Features for shift scheduling, absence management, and task management (some features vary based on the specific Staffbase product purchased).
  • Integrations: Connects with other HR, IT, and business systems (e.g., Microsoft 365, Workday, SAP SuccessFactors, Slack).
  • Employee Benefits: Allows companies to digitize and communicate about their benefits offerings.
• Target Audience: Large and mid-sized organizations with diverse workforces, particularly those with a significant number of deskless or frontline employees. Industries include manufacturing, retail, healthcare, hospitality, logistics, and more.
• Value Proposition:
  • Improved employee engagement and morale.
  • Better communication and information flow.
  • Increased productivity and efficiency.
  • Reduced reliance on traditional communication methods (e.g., email, bulletin boards).
  • Enhanced employee experience.

Revenue (Estimates)

• Staffbase is a private company, so exact revenue figures are not publicly available.
• Estimates vary widely, but sources suggest they are likely in the $50 million to $150 million USD range annually, and growing. This is based on their market position, number of customers, and estimated average contract values. These are very rough estimates.
• They have received significant venture capital funding, indicating strong growth potential.

Alternatives to Staffbase

Here are some of the main competitors and alternatives to Staffbase, categorized by their primary strengths:

• Comprehensive Employee Experience Platforms:
  • Workvivo (by Zoom): Strong focus on employee engagement, social networking, and company culture.
  • Firstup: Focuses on personalized communications and content delivery using AI.
  • Simpplr: AI-powered employee experience platform specializing in personalized communications, employee knowledge, and intranet capabilities.
  • Unily: Digital Workplace and Intranet solution.
• Internal Communications Platforms:
  • ContactMonkey: Primarily focused on internal email tracking, analytics, and creating responsive email newsletters.
  • Poppulo: Internal communications platform with a strong focus on email and content management.
  • Haiilo (formerly Smarp): Focuses on employee advocacy and internal communication.
  • Happeo: Combines intranet, collaboration, and social features.
  • Dynamic Signal: Helps companies reach deskless employees with targeted communication. (Acquired by Workday and becoming part of Workday Peakon Employee Voice)
• Collaboration and Communication Suites (with internal comms features):
  • Microsoft Teams: While primarily a collaboration platform, it offers channels, chat, and news features that can be used for internal communication.
  • Slack: Similar to Teams, with channels, direct messaging, and app integrations.
  • Google Workspace (Google Chat, Currents - now deprecated): Provides communication and collaboration tools, though generally not as robust for dedicated internal comms as specialized platforms.
• Intranets (evolving to employee experience platforms):
  • SharePoint (Microsoft): A widely used intranet platform that can be customized for internal communication, but often requires significant development effort.
  • Jostle: A people-centric intranet platform focused on employee engagement and connection.

Key Factors When Choosing an Alternative:

• Company size and complexity: Some platforms are better suited for large enterprises, while others are ideal for smaller businesses.
• Industry-specific needs: Certain industries may have unique communication or compliance requirements.
• Budget: Pricing models vary, so it s important to find a solution that fits your budget.
• Integration requirements: Ensure the platform integrates with your existing HR, IT, and business systems.
• Focus on deskless employees: If you have a large deskless workforce, prioritize platforms with mobile-first capabilities and features designed for frontline employees.

Pricing

• Staffbase does not publicly list its pricing.
• It operates on a custom pricing model, meaning that the cost is tailored to each organization based on factors such as:
  • Number of employees: Pricing is typically per employee per month (PEPM).
  • Features and modules selected: The more features you need, the higher the price.
  • Contract length: Longer contracts may offer discounts.
  • Level of support and services required: Implementation, training, and ongoing support can add to the cost.
• Expectation: Given its feature set and target market, expect Staffbase to be in the mid-to-high price range compared to other employee communication platforms. It s positioned as a premium solution.
• To get a quote: You will need to contact Staffbase directly and provide information about your organization s needs. They will likely schedule a demo and discuss your specific requirements.

Customer Care

• Staffbase emphasizes customer success and provides various support resources:
  • Dedicated Customer Success Manager: Many customers are assigned a dedicated CSM to help with onboarding, implementation, and ongoing support.
  • Knowledge Base: A comprehensive online resource with articles, tutorials, and FAQs.
  • Training and Onboarding: Staffbase offers training programs to help users get the most out of the platform.
  • Support Tickets: Customers can submit support requests through a ticketing system.
  • Community Forums: A place for users to connect with each other, share tips, and ask questions.
  • Professional Services: Staffbase offers professional services such as implementation consulting, custom development, and training.
• Reputation: Customer reviews and testimonials generally indicate that Staffbase provides good customer support. However, as with any software platform, experiences can vary.
• Emphasis on ongoing support: Staffbase provides a lot of resources such as academies, webinars, and community events to educate and train their users.

In Summary

Staffbase is a powerful employee communications platform that can help organizations connect with their workforce, improve engagement, and streamline internal communication. While it is a premium solution with custom pricing, its robust feature set and focus on customer success make it a compelling option for companies looking to invest in a comprehensive employee communication solution. Be sure to evaluate your specific needs and compare Staffbase with alternatives to find the best fit for your organization.