Websites using Smartertools

Okay, let s break down SmarterTools, covering its overview, revenue (as much as publicly available), alternatives, pricing, and customer care.

Overview of SmarterTools

SmarterTools is a software company focused on developing communication and collaboration solutions for businesses, primarily centered around:

• Email Server: Their flagship product, SmarterMail, is an enterprise-level email server software designed to offer features comparable to Microsoft Exchange but at a more competitive price point. It s aimed at businesses of all sizes, but particularly those looking for a robust and feature-rich alternative to Exchange, or a platform specifically for hosting providers.
• Customer Service Software: SmarterTrack is a customer service and help desk software designed to help businesses manage customer interactions, support tickets, and knowledge bases.
• Instant Messaging/Team Chat: SmarterChat is an instant messaging platform intended for team collaboration and business communications.

Key Features Across SmarterTools Products:

• Scalability: Designed to handle varying workloads and growing user bases.
• Security: Emphasizes security features to protect data and communications.
• Collaboration: Tools for scheduling, contact management, task management, and file sharing.
• Integration: Aims to integrate with other business systems and applications.
• Customization: Offers options for customization to tailor the software to specific business needs.
• On-Premises and Cloud Options: Historically focused on on-premises deployments, but increasingly offers cloud-hosted solutions.

Revenue Information

• Privately Held: SmarterTools is a privately held company. This means they are not required to publicly disclose their financial information, including revenue.
• Estimates: It s challenging to find reliable revenue figures. Various online sources might offer estimates, but these should be treated with caution as they are often speculative.
• Market Position: SmarterTools is a well-established player in the email server and help desk software market, which suggests they have a solid customer base and generate substantial revenue, but the precise amount is not public knowledge.

Alternatives to SmarterTools Products

Here s a breakdown of alternatives for each of their main product categories:

1. Alternatives to SmarterMail (Email Server):

• Microsoft Exchange: The industry standard; powerful and feature-rich, but can be expensive.
• Microsoft 365 (Exchange Online): Cloud-based email service from Microsoft; convenient and scalable.
• Google Workspace (Gmail for Business): Cloud-based email and collaboration suite; user-friendly and widely adopted.
• Kerio Connect: A simpler, more affordable alternative to Exchange, often favored by smaller businesses.
• MDaemon Email Server: Another long-standing email server solution with a strong focus on security and reliability.
• Zimbra: An open-source collaboration suite with email, calendar, and task management features. Has both a commercial and open-source version.
• IceWarp: Unified communications platform offering email, teamchat, and document sharing

Factors to Consider When Choosing an Email Server Alternative:

• Budget: On-premises vs. cloud, licensing costs, hardware costs (if applicable).
• Scalability: How well the solution can grow with your business.
• Features: Specific features you need, such as mobile sync, archiving, compliance, and security.
• Ease of Use: User interface, administration, and training requirements.
• Integration: Compatibility with existing systems (CRM, etc.).

2. Alternatives to SmarterTrack (Customer Service/Help Desk Software):

• Zendesk: A leading cloud-based customer service platform with a comprehensive set of features.
• Salesforce Service Cloud: Part of the Salesforce ecosystem; powerful CRM-integrated customer service.
• Freshdesk: A popular and affordable help desk solution, especially suitable for small to medium-sized businesses.
• Zoho Desk: Another strong contender in the SMB market, offering good value for the price. Integrates well with other Zoho applications.
• Help Scout: Focused on providing a simple and personal customer support experience.
• Jira Service Management (formerly Jira Service Desk): Ideal for IT support and development teams.
• HappyFox: Known for its robust ticketing system and automation capabilities.

Factors to Consider When Choosing a Help Desk Alternative:

• Features: Ticketing, knowledge base, live chat, reporting, automation.
• Scalability: Ability to handle increasing support volume and complexity.
• Integrations: Compatibility with CRM, email marketing, and other business systems.
• Pricing: Per-agent, per-month, or other pricing models.
• Ease of Use: For both agents and customers.

3. Alternatives to SmarterChat (Instant Messaging/Team Chat):

• Microsoft Teams: Bundled with Microsoft 365; tight integration with other Microsoft applications.
• Slack: A popular team collaboration platform with a wide range of integrations.
• Google Chat (formerly Hangouts Chat): Integrated with Google Workspace; simple and easy to use.
• Discord: Originally designed for gamers, but also used for business communication.
• Mattermost: An open-source, self-hosted messaging platform.
• Rocket.Chat: Another open-source team chat solution.
• Chanty: AI-powered team chat platform.

Pricing Details for SmarterTools Products

SmarterTools uses a tiered pricing model for its products that varies depending on the number of users, the features you require, and whether you are using on-premises or cloud-hosted solutions.

• SmarterMail Pricing:

  • SmarterMail is licensed based on the number of users, and editions available. You ll typically find options for smaller businesses, larger enterprises, and hosting providers (service providers). The pricing will depend on the number of mailboxes you require.
  • They offer both perpetual licenses (one-time purchase) and subscription options.
  • They also offer Free edition with limited feature for up to 5 users.

• SmarterTrack Pricing:

  • SmarterTrack is licensed per concurrent agent (the number of agents who can be logged in and using the software at the same time).
  • Similar to SmarterMail, you might find perpetual license and subscription options.

• SmarterChat Pricing:

  • Check their website for the latest pricing as this could be subject to changes.

To get precise and up-to-date pricing, it is essential to visit the SmarterTools website and request a quote based on your specific requirements. Look for pricing pages or contact their sales team directly. Also, consider that pricing might change based on promotions or bundled offers.

Customer Care Details

SmarterTools offers customer support through several channels:

• Online Documentation: Comprehensive documentation, including user manuals, FAQs, and knowledge base articles, is available on their website.
• Community Forums: A community forum where users can ask questions, share tips, and get help from other users and SmarterTools staff.
• Email Support: You can submit support requests via email.
• Phone Support: They may offer phone support, but it s important to check their website for availability and any associated fees.
• Remote Support: In some cases, they may offer remote support to help troubleshoot issues directly on your system.
• Professional Services: They offer professional services such as installation, configuration, training, and custom development.

How to Access SmarterTools Customer Care:

1. Visit the SmarterTools Website: Go to their official website (smartertools.com).
2. Look for the Support or Contact Us Section: This is usually located in the navigation menu or footer.
3. Explore the Available Resources: Check the documentation, FAQs, and community forums.
4. Submit a Support Request: If you can t find the answer you need, submit a support request via email or phone (if available).

Tips for Getting Good Customer Support:

• Be Clear and Concise: When submitting a support request, clearly describe the issue you are experiencing, including any error messages or steps to reproduce the problem.
• Provide Relevant Information: Include your product version, operating system, and any other relevant information that might help the support team understand the issue.
• Be Patient: Support teams are often busy, so be patient and allow them time to respond to your request.
• Follow Up: If you don t hear back from the support team within a reasonable time, follow up on your request.

In summary, SmarterTools is a reputable company that offers a range of communication and collaboration software products. While revenue figures are not publicly available, their market presence suggests a solid business. They provide customer support through various channels, and their pricing is tiered based on the number of users and features required. When evaluating SmarterTools, be sure to compare their products and pricing with alternatives to determine the best fit for your specific needs.