Websites using Sm360

Okay, let s break down SM360, covering its overview, revenue (as available), alternatives, pricing, and customer care.

What is SM360?

SM360 is a cloud-based platform designed for multi-location businesses (franchises, retail chains, service businesses with multiple outlets). It focuses on helping these businesses manage their local marketing efforts across various channels. Essentially, it aims to streamline marketing activities, ensure brand consistency, and drive local business performance for each location.

Key Features and Functionality:

• Local SEO Management: Helps optimize each location s online presence for local search (Google My Business/Google Business Profile management, citation building, review management, local keyword research).
• Social Media Management: Allows scheduling, posting, and monitoring social media content for multiple locations.
• Reputation Management: Tracks and manages online reviews from various platforms (Google, Yelp, etc.), enabling businesses to respond promptly and improve their overall reputation.
• Advertising Management: Supports the creation and management of local advertising campaigns (e.g., Google Ads, Facebook Ads).
• Content Management: Provides tools to create and distribute localized content for websites, blogs, and social media.
• Analytics and Reporting: Offers dashboards and reports to track key performance indicators (KPIs) and measure the effectiveness of marketing efforts at both the corporate and local levels.
• Task Management & Collaboration: Facilitates communication and task delegation between corporate marketing teams and local franchisees/managers.
• Listing Management: Helps ensure consistent NAP (Name, Address, Phone Number) information across various online directories.
• Website Management: Centralized system for managing website content across multiple locations.

Revenue:

Unfortunately, SM360 is a privately held company, and its specific revenue figures are not publicly available. You won t find this information in standard financial reports or databases. They do claim on their website to have helped its clients achieve more than $1 billion in local sales through its platform and services.

Alternatives to SM360:

The multi-location marketing space has become quite competitive. Here s a list of alternatives with varying strengths:

• SOCi: A strong competitor with a comprehensive platform for multi-location marketing. Often cited as a leading alternative.
• BrandMuscle: Focuses on brand management and marketing execution for distributed sales and marketing channels. Good for companies with complex channel structures.
• Vendasta: A platform that allows agencies to offer a suite of digital marketing solutions to local businesses (including multi-location businesses).
• Birdeye: Strong in reputation management and customer experience, but also offers broader multi-location marketing features.
• Location3 (now part of FranConnect): Platform specifically designed for franchise marketing.
• Rio SEO: Enterprise SEO platform with local SEO capabilities.
• Yext: Known for its digital knowledge management and listings management capabilities.
• Advice Local: Offers local listing management and related services.
• BrightLocal: More targeted toward agencies and SEO professionals, but can be used for multi-location businesses.
• Hootsuite/Sprout Social (with a focus on multi-location social management): If your primary need is social media management for multiple locations, these can be viable options, although they lack the broader local SEO features.
• FranchiseBlast: Specifically built for franchise management with marketing functionalities.

When Choosing an Alternative, Consider:

• Your specific needs: What are your biggest marketing challenges? Reputation? Local SEO? Social Media? Advertising?
• Your budget: Pricing varies significantly between platforms.
• The size and complexity of your business: Some platforms are better suited for larger, more complex organizations.
• Ease of use: A platform that s difficult to use will be a barrier to adoption.
• Integration with your existing systems: Does the platform integrate with your CRM, POS system, or other tools?
• Reporting and analytics: Can you get the data you need to track performance and make informed decisions?

Pricing:

SM360 s pricing is not publicly available. You will need to contact them directly for a quote. Pricing for multi-location marketing platforms is typically based on:

• Number of locations: The more locations you have, the higher the cost.
• Features included: Pricing tiers often offer different sets of features.
• Contract length: Longer-term contracts may come with discounts.
• Onboarding and support: Some platforms charge extra for onboarding assistance and premium support.

Expect a customized quote. Be prepared to discuss your specific requirements with their sales team. Compare quotes from multiple vendors to get the best deal.

Customer Care/Support:

• Contact Methods: Typically includes phone, email, and online chat support.
• Training and Onboarding: Usually includes onboarding and training resources to help users get started with the platform.
• Dedicated Account Managers: Depending on the pricing tier, you may have access to a dedicated account manager who can provide personalized support.
• Knowledge Base/Help Center: A library of articles, tutorials, and FAQs to help users troubleshoot issues and learn how to use the platform.
• Service Level Agreements (SLAs): Some providers offer SLAs that guarantee a certain level of uptime and response time for support requests.

To find specific details about their customer support:

• Check their website: Look for a Support or Contact Us section.
• Read online reviews: See what other customers have said about their experiences with SM360 s customer support.

In summary, SM360 offers a comprehensive platform for multi-location businesses to manage their local marketing efforts. While specific revenue and pricing details are not public, consider the alternatives and your specific business needs before making a decision.