Websites using Slippry

Okay, let s break down Slippry, focusing on its overview, estimated revenue (though precise figures are difficult to get), alternatives, pricing, and customer care.

Overview of Slippry (Focus: Incident Management/Service Management)

Slippry is a cloud-based incident management and service desk solution designed to help organizations manage IT incidents, service requests, problems, changes, and assets. It aims to streamline workflows, improve communication, and enhance overall IT service delivery.

Key Features and Benefits (Based on available information):

• Incident Management: Log, track, and resolve incidents efficiently.
• Service Request Management: Handle user requests for services and resources.
• Knowledge Base: Create and manage a knowledge repository to empower users to self-serve.
• Asset Management: Track and manage IT assets, including hardware and software.
• Reporting and Analytics: Gain insights into IT performance and identify areas for improvement.
• Automation: Automate repetitive tasks to improve efficiency.
• Integrations: Integrate with other IT tools and systems.
• Workflow Customization: Adapt the solution to your specific needs.

Estimated Revenue

It s very challenging to find precise revenue figures for Slippry, as it s not a publicly traded company, and they don t publicly disclose that information. Generally, smaller companies in this space might range from low-millions to tens-of-millions of dollars annually, depending on their market share and customer base. This is a very rough estimate.

Alternatives to Slippry

The ITSM/service desk market is competitive. Here are some alternatives, categorized for clarity:

• Leading Enterprise Solutions:
  • ServiceNow: The dominant player in the market, offering a comprehensive suite of ITSM and ITOM (IT Operations Management) capabilities. Expensive but very powerful.
  • BMC Helix: Another established enterprise ITSM platform.
  • Ivanti: A broad ITSM and endpoint management solution.
• Mid-Market/Growing Solutions:
  • Jira Service Management (Atlassian): Very popular, especially for organizations already using Jira for software development. Known for its flexibility and integration with other Atlassian products.
  • Freshservice (Freshworks): A user-friendly and affordable option, particularly well-suited for smaller to mid-sized businesses.
  • SolarWinds Service Desk: Another popular alternative for SMBs.
  • HaloPSA: A popular choice for MSPs, offering powerful integrations.
  • ManageEngine ServiceDesk Plus: Offers a broad range of features at a competitive price.
• Simpler, More Affordable Options (Especially for very small teams):
  • Zoho Desk: Part of the Zoho suite, providing a cost-effective option.
  • Spiceworks: A free (ad-supported) option for very small IT teams.
  • HubSpot Service Hub: Integrated with HubSpot s CRM.

Choosing an Alternative: The best alternative will depend on the size of your organization, your budget, your specific requirements, and your existing IT infrastructure. It s crucial to evaluate several options and consider factors such as ease of use, features, scalability, and support.

Pricing

Pricing information for Slippry is not readily available on their website. Typically, ITSM solutions are priced based on:

• Per-Agent/User: A monthly or annual fee for each IT staff member who will be using the system. This is the most common model.
• Per-Device: Sometimes used if asset management is a core requirement.
• Tiered Pricing: Different pricing tiers based on the number of users, features, or support levels.

To get accurate pricing information for Slippry, you will need to contact them directly for a quote.

Factors Affecting ITSM Pricing:

• Number of agents: More agents, higher cost.
• Features: More features, higher cost.
• Support: Higher levels of support, higher cost.
• Contract length: Annual contracts are usually cheaper than month-to-month.
• Implementation services: Setup and training can add to the initial cost.

Customer Care Details

Finding specific customer care details for Slippry is a bit difficult without direct access to their customer portal or website. However, here are some general ways companies like Slippry typically provide customer care:

• Website/Help Center: A website with FAQs, documentation, and a knowledge base.
• Email Support: Contacting support via email.
• Phone Support: Contacting support via phone, especially during business hours.
• Live Chat: Real-time support via chat on the website or within the application.
• Community Forum: A forum where users can ask questions and share knowledge.
• Training and Onboarding: Providing training and onboarding resources to help new users get started.
• Service Level Agreements (SLAs): For enterprise customers, defining response times and resolution times.

How to Find Slippry s Specific Customer Care Information:

1. Visit their official website: Look for a Contact Us, Support, or Help section.
2. Search for their documentation: Look for user guides, FAQs, and knowledge base articles.
3. Check their social media profiles (LinkedIn, Twitter): Companies often provide support information on their social media accounts.

In summary, Slippry is an incident management and service desk solution that offers features to help organizations streamline IT service delivery. While specific revenue figures and detailed pricing aren t readily available, contacting them directly is the best way to get accurate information. Remember to consider alternatives based on your specific needs and budget.