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Okay, let s break down Simpleview Inc., covering its overview, revenue, alternatives, pricing, and customer care.

Overview of Simpleview Inc.

Simpleview is a leading technology and digital marketing provider specifically focused on the destination marketing industry. In other words, they primarily serve Destination Marketing Organizations (DMOs) – such as convention and visitor bureaus (CVBs), tourism boards, and economic development organizations. They help these organizations attract visitors, meetings, and events to their destinations.

Here s a summary of what Simpleview does:

  • CRM (Customer Relationship Management) System: Their core product is a powerful CRM system tailored for DMOs. This system helps DMOs manage their relationships with meeting planners, tour operators, media, and other stakeholders.
  • Website Design and Development: They create and manage websites for destinations, often integrated with their CRM.
  • Digital Marketing Services: They offer a range of digital marketing services, including SEO, social media marketing, email marketing, and paid advertising campaigns.
  • Data and Analytics: Simpleview provides robust reporting and analytics tools to help DMOs track their performance and make data-driven decisions.
  • Content Management System (CMS): Their CMS allows DMOs to easily manage their website content, including attractions, events, accommodations, and more.
  • Partnerships: Simpleview partners with various tech providers to enhance their offerings and provide DMOs with complete solutions.
  • Content Creation Services: They may also assist DMOs in creating compelling content for their websites and marketing materials, including photography and videography.

Revenue

Simpleview is a privately held company, so they do not publicly disclose their financials. However, it is generally considered a large and profitable company within its niche. Revenue estimates are difficult to find and are speculative, but industry sources suggest it’s in the hundreds of millions annually, given their long history and wide client base.

Alternatives to Simpleview

While Simpleview is a dominant player, there are alternatives to consider. These alternatives vary in their strengths and weaknesses, and may be a better fit for specific DMOs based on their needs and budget. Here are a few key competitors:

  • Accrisoft: Another prominent DMO-focused CRM and website provider, known for its more advanced integrations and focus on community engagement. They tend to be a more direct competitor than the others listed below.
  • Tourism Currents: This option provides a range of services like Simpleview, but is often a better fit for smaller to mid-size DMOs and those looking for a full-service digital agency alongside their CRM/website platform.
  • DCI: A marketing agency focusing on travel destinations. They are strong in strategic planning and branding and could work well for DMOs looking to start fresh.
  • Bandwango: More focused on booking and ticketing platforms for attractions, but it has expanded into destination-focused solutions. Could be a complement to a CRM or a viable option if booking experiences is a primary goal.
  • Destination Analysts: A research and consulting firm that can provide market insights for DMOs. Although it is not a direct substitute for a CRM, it provides valuable information that can inform digital marketing campaigns.
  • Generic CMS Platforms: Some DMOs might opt for general-purpose platforms like WordPress, Drupal, or HubSpot, especially if they are budget-conscious or have specific technical requirements. This generally requires more in-house technical skills.
  • Custom Development: In rare cases, a DMO might choose to build its own systems from scratch. This requires a considerable investment in time and expertise.

Pricing

Simpleview s pricing is not transparent and is customized based on the specific needs of each DMO. Their pricing structure is typically based on several factors, including:

  • DMO Size: Larger DMOs with bigger budgets generally pay more.
  • Number of Users: More users on the platform can increase costs.
  • Modules and Features: The specific features and functionalities utilized can impact the cost.
  • Website Complexity: Website design and development pricing varies.
  • Marketing Services: Digital marketing service fees depend on the scope of work.
  • Implementation & Training: There are often upfront costs associated with onboarding and training users on the system.

Key Considerations Regarding Pricing:

  • Quotes Required: DMOs need to contact Simpleview directly for a quote.
  • Enterprise-Level Pricing: Simpleview is typically considered an enterprise-level solution, which means that it can come with a high price tag. This is one reason why it’s sometimes not a good fit for small DMOs.
  • Long-Term Contracts: They typically operate on long-term contracts, so this is not an easy system to test out for a short time.

Customer Care Details

Simpleview is known for providing a good level of customer support, though there are always some mixed reviews given how large the company is. Here are the key features of their customer care:

  • Dedicated Account Managers: DMOs typically work with a dedicated account manager who serves as their primary point of contact.
  • Onboarding and Training: They offer onboarding and training services to help new users get comfortable with the platform.
  • Technical Support: Simpleview provides ongoing technical support to address any issues or questions that arise.
  • Knowledge Base: They have a knowledge base and help center where users can find answers to common questions.
  • User Conferences: They often host user conferences and events to allow clients to connect, share best practices, and learn about new platform features.
  • 24/7 Support: Depending on the support package, Simpleview may provide 24/7 support for critical issues.
  • Feedback & Iteration: They frequently iterate on their platform based on client feedback, showing a commitment to improving the experience.

Overall Summary:

Simpleview is a powerful and comprehensive technology and marketing platform for Destination Marketing Organizations. They provide solutions encompassing CRM, website management, digital marketing, and data analysis. While their pricing is not transparent and can be expensive, they are considered to have robust features and comprehensive customer service. DMOs considering Simpleview should also evaluate alternatives based on their specific size, budget, and needs before making a commitment.

If you have more specific questions about their features, or if there s anything else I can assist you with, please ask!





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