Websites using Shipperhq

Okay, let s break down ShipperHQ, a popular shipping rate management and optimization platform.

What is ShipperHQ?

ShipperHQ is a software platform designed to give e-commerce businesses granular control over their shipping rates, options, and rules. It integrates with popular e-commerce platforms (like Shopify, Magento, BigCommerce, etc.) and shipping carriers to provide more accurate and tailored shipping solutions to customers.

Key Features and Functionality:

• Advanced Shipping Rules: Define rules based on product attributes (weight, dimensions, category, etc.), customer location, order total, time of day, and other factors.
• Carrier Integrations: Connect to major carriers (UPS, FedEx, USPS, DHL, etc.) and regional/local carriers.
• LTL Freight Shipping: Handles less-than-truckload (LTL) freight shipping calculations.
• Dimensional Packing: Accurately calculate shipping costs based on package dimensions, preventing overcharges.
• Address Validation: Ensures accurate shipping addresses, reducing delivery issues.
• Multiple Origins: Manage shipping from multiple warehouses or locations.
• Delivery Date and Time: Allows customers to select desired delivery dates and times.
• Drop Shipping: Supports drop shipping scenarios.
• In-Store Pickup: Enables customers to pick up orders in-store.
• Shipping Rate Blending: Combines rates from multiple carriers to optimize costs.
• Real-Time Rate Calculations: Provides accurate shipping rates at checkout.
• Custom Shipping Methods: Create your own branded shipping options (e.g., White Glove Delivery ).
• Reporting and Analytics: Provides data on shipping costs, performance, and customer behavior.
• Shipping Insurance: Option to offer customers shipping insurance at checkout.

Revenue:

ShipperHQ is a private company, so exact revenue figures aren t publicly available. However, given its established presence in the e-commerce shipping space and its customer base (ranging from SMBs to larger enterprises), it s estimated to generate significant annual recurring revenue (ARR) in the millions of dollars. Revenue is primarily driven by subscription fees based on usage and the features needed.

Alternatives:

Here are some alternatives to ShipperHQ, categorized by their strengths:

• For Simplicity and Basic Needs (Smaller Businesses):
  • Shopify Shipping: Built-in solution if you use Shopify; simple but limited in advanced features.
  • WooCommerce Shipping: Similar to Shopify Shipping, built-in for WooCommerce.
  • Etsy Shipping: Built-in shipping label printing for Etsy.
• For More Advanced Features and Flexibility:
  • Easyship: Good for international shipping, offers discounted rates, and has a user-friendly interface.
  • ShipStation: Strong order management and fulfillment capabilities, integrates with many marketplaces and carriers.
  • ShippingEasy: Focuses on streamlining shipping workflows and offers discounted USPS rates.
  • Ordoro: Combines shipping, inventory management, and order management.
• For Large Enterprises (Complex Shipping Requirements):
  • Blue Yonder (formerly JDA Software): Comprehensive supply chain management solutions, including advanced shipping capabilities.
  • Manhattan Associates: Similar to Blue Yonder, offers a full suite of supply chain solutions.

When choosing an alternative, consider:

• Your budget: Pricing varies significantly.
• Your shipping volume: Some solutions are better suited for high-volume shippers.
• The complexity of your shipping rules: Do you need advanced rule-based shipping?
• Your e-commerce platform: Ensure seamless integration.
• Your desired features: Prioritize the features that are most important to your business.

Pricing:

ShipperHQ uses a subscription-based pricing model. Key factors impacting pricing include:

• Number of shipments processed: The more shipments you process, the higher the plan you ll need.
• Features required: Access to more advanced features (e.g., LTL freight, dimensional packing) requires a higher-tier plan.
• The specific e-commerce platform: Pricing can sometimes vary based on the platform.
• Commitment length: Annual contracts may offer discounted rates.

While specific prices change, here is a general idea of what their pricing tiers might be based on past information:

• Starter: For very small businesses with basic needs (a low number of shipments).
• Standard/Growth: Designed for growing businesses with more complex shipping requirements.
• Professional/Enterprise: For larger businesses with high volumes, LTL freight, and advanced shipping rules.

Important: Visit the ShipperHQ website for the most up-to-date and accurate pricing information. They often offer a free trial or demo. Be sure to get a quote based on your specific needs.

Customer Care Details:

• Support Channels:

  • Email Support: A common channel for submitting support requests.
  • Phone Support: May be available on higher-tier plans.
  • Live Chat: Often available on the website for quick questions.
  • Knowledge Base/Help Center: A comprehensive collection of articles, FAQs, and tutorials.
  • Community Forum: A place to connect with other ShipperHQ users and share tips.
  • Dedicated Account Manager: May be assigned to larger enterprise clients.

• Customer Satisfaction: Customer reviews generally indicate that ShipperHQ provides good customer support, though some users have mentioned that response times can vary depending on the complexity of the issue. The quality of the documentation (knowledge base) is usually praised.

To assess customer care quality:

• Read online reviews: Check sites like G2, Capterra, and Trustpilot for customer feedback.
• Contact support during the free trial: Evaluate the responsiveness and helpfulness of the support team before committing to a paid plan.
• Ask about support SLAs: If support responsiveness is critical, inquire about service-level agreements (SLAs) regarding response times.

In Summary:

ShipperHQ is a powerful shipping rate management tool that provides extensive customization and control. It s a good fit for businesses with complex shipping needs and a desire to optimize their shipping costs and customer experience. However, it s essential to compare it with alternatives and carefully consider the pricing structure before making a decision. And always test their customer support during a trial period if that s a key decision making factor.