Websites using Screenmeet

Okay, let s break down ScreenMeet, including its overview, revenue (if publicly available), alternatives, pricing, and customer care details.

ScreenMeet Overview

ScreenMeet is a cloud-based platform focused on remote support and customer engagement through screen sharing and interactive tools. It positions itself as a versatile solution for:

• Remote Support: Helping IT support staff and customer service agents troubleshoot user issues directly.
• Customer Engagement: Enabling sales, onboarding, and training teams to guide users through software, websites, or processes interactively.
• Field Service: Allowing remote experts to assist technicians in the field, improving first-time fix rates.

Key Features and Functionality:

• Screen Sharing: Allows users to share their screen with agents or technicians.
• Remote Control: Gives authorized agents the ability to remotely control the user s device (with permission).
• Co-Browsing: Allows agents to interact with a user s browser in real-time, guiding them through websites or applications.
• Annotations: Allows agents and users to draw on the screen to highlight areas of focus.
• Mobile Support: Supports remote support for mobile devices (iOS and Android).
• Session Recording: Records support sessions for training, quality assurance, and compliance purposes.
• Integration: Integrates with popular CRM, Help Desk, and Service Management platforms (e.g., Salesforce, Zendesk, ServiceNow, Microsoft Dynamics 365).
• Security Features: SOC2 Type II Certified with other security certifications.
• Branding: Offers the ability to customize the user interface with your company s branding.

Revenue:

ScreenMeet is a private company. Therefore, it is hard to estimate or provide precise figures on their annual revenue.

Alternatives:

The remote support and customer engagement market is competitive. Here are some popular alternatives to ScreenMeet:

• Zoho Assist: Zoho is well known for software for CRM, finance and office productivity. Zoho Assist is a remote support and unattended remote access software.
• TeamViewer: A very well-known and widely used remote access and support solution. It s a comprehensive tool but can be more expensive than some alternatives.
• GoTo Resolve (formerly GoToAssist): A robust remote support solution known for its ease of use and reliability. Part of the larger GoTo suite.
• LogMeIn Rescue: Another established player, offering a feature-rich remote support platform targeted at larger enterprises.
• BeyondTrust Remote Support (formerly Bomgar): Known for its strong security features and on-premises deployment options (in addition to cloud). Often used in regulated industries.
• Chrome Remote Desktop: Free and easy to use for basic remote access.
• ConnectWise Control (formerly ScreenConnect): A popular choice for MSPs (Managed Service Providers) and IT departments.
• **Help Lightning: ** Focuses on remote visual assistance using augmented reality.
• RescueAssist (by LogMeIn): A remote support solution known for its ease of use.

Pricing:

ScreenMeet s pricing is typically quote-based and depends on the specific features needed, the number of users, and the contract duration. It is advised to contact them directly for a demo and tailored pricing.

Customer Care Details:

• Website: Their website is the primary resource for information.
• Contact Form: They have a Contact Us form on their website for inquiries.
• Sales Inquiries: They have a dedicated contact option for sales-related questions.
• Support Documentation: They provide support documentation on their website.
• Phone Support: (check website for available phone support).
• Email Support: (check website for available email support).
• Knowledge Base: Check their website for access to knowledge based articles and FAQs.

To obtain the most accurate and up-to-date information, it s best to visit the ScreenMeet website directly.