Websites using Sav

Okay, let s break down SAV, likely referring to SymphonyAI Summit (formerly known as Servicenow Asset Vision). I ll cover its overview, revenue (limited data available), alternatives, pricing (difficult to pinpoint exactly), and customer care/support.

Overview of SymphonyAI Summit (formerly ServiceNow Asset Vision)

• What is it? SymphonyAI Summit is an AI-powered IT Service Management (ITSM) and Enterprise Service Management (ESM) platform. It aims to automate IT processes, improve efficiency, and enhance the user experience. It s a modular platform, meaning you can choose the components that best fit your organization s needs.

• Key Features/Modules:

  • ITSM: Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, Configuration Management (CMDB).
  • ESM: Extends ITSM principles to other business functions like HR, Finance, Facilities, etc.
  • Asset Management: Discovery, tracking, and management of IT assets (hardware, software, cloud resources). This is the area formerly known as Asset Vision.
  • AI-Powered Capabilities: Automated ticket classification, predictive problem management, virtual agent/chatbot for self-service, root cause analysis, intelligent knowledge recommendations.
  • Analytics and Reporting: Dashboards and reports to track performance, identify trends, and make data-driven decisions.
  • Mobile App: Access ITSM functionality on mobile devices.
  • Integrations: Integrates with various third-party tools and systems.
  • Target Audience: Mid-sized to large enterprises across various industries.

Revenue (Information is limited and estimates vary)

• SymphonyAI is a larger holding company with multiple products and services. It s difficult to isolate the specific revenue generated by SymphonyAI Summit.
• Publicly available revenue figures specifically for Summit are not readily available.
• You might find some market research reports from firms like Gartner, Forrester, or IDC that include estimates for the overall ITSM market, and they might mention SymphonyAI Summit s market share, but precise revenue numbers are typically proprietary.
• Key point: Its part of the SymphonyAI which is an enterprise AI company with reported revenue of $300 Million in 2023.

Alternatives to SymphonyAI Summit

The ITSM/ESM market is competitive. Here are some popular alternatives:

• ServiceNow: The dominant player in the ITSM market. A comprehensive platform with a wide range of features and integrations. Often considered the benchmark.
• Atlassian Jira Service Management: A popular choice, particularly for organizations already using Jira for software development. Known for its ease of use and integration with the Atlassian ecosystem.
• Freshservice: A modern and user-friendly ITSM solution that s popular with SMBs and mid-sized companies. Often praised for its affordability and intuitive interface.
• Ivanti Neurons for ITSM: A comprehensive ITSM platform with a focus on automation and self-healing capabilities.
• BMC Helix ITSM: A robust ITSM solution with a long history in the market. Offers a wide range of features and deployment options.
• SolarWinds Service Desk: A cloud-based ITSM solution designed to simplify IT service management.
• HaloITSM: A comprehensive and flexible ITSM platform designed for MSPs and enterprises.

When evaluating alternatives, consider:

• Your organization s size and complexity: Some solutions are better suited for smaller businesses, while others are designed for large enterprises.
• Your budget: Pricing models vary significantly.
• Your specific requirements: Identify the key features and capabilities that are most important to your organization.
• Ease of use: Choose a solution that is intuitive and easy for your IT staff and end-users to adopt.
• Integration capabilities: Ensure that the solution integrates with your existing systems.

Pricing

• Pricing is generally not public. Like many enterprise software vendors, SymphonyAI Summit doesn t publish its pricing on its website.

• Subscription-based: It is typically offered on a subscription basis, with pricing based on factors such as:

  • Number of users: The more users who need access to the system, the higher the cost.
  • Modules/features: The specific modules and features you select will affect the price.
  • Deployment model: Cloud-based vs. on-premise deployment can impact pricing.
  • Request a quote: The best way to get an accurate price is to contact SymphonyAI Summit directly and request a quote. Be prepared to discuss your organization s needs and requirements.

To get a quote, you ll likely need to provide information such as:

• Number of employees
• Number of IT staff
• The specific modules you re interested in
• Any specific integrations you require

Customer Care and Support

• Support Channels:

  • Online documentation/Knowledge Base: Comprehensive documentation, FAQs, and guides.
  • Support portal: A self-service portal where customers can submit tickets, track progress, and access knowledge articles.
  • Phone support: Phone support is generally available during business hours.
  • Email support: Customers can submit support requests via email.
  • Community forums: A community forum where customers can connect with each other and share tips and best practices.
  • Dedicated Account Manager: Larger customers may be assigned a dedicated account manager to provide personalized support and guidance.
  • Service Level Agreements (SLAs): SymphonyAI Summit typically offers SLAs that guarantee response times and resolution times for support requests. The specific SLAs may vary depending on the customer s subscription level.
  • Training: Training programs are available to help customers learn how to use the platform effectively.
  • Customer Success Programs: Many software companies including SymphonyAI will have success programs to help their customers implement and use the product effectively.

To Evaluate Customer Care/Support:

• Check reviews: Look for online reviews and testimonials to get a sense of the quality of customer support. Sites like G2, Capterra, and TrustRadius often have customer reviews.
• Ask for references: Request customer references from SymphonyAI Summit and speak with existing customers about their experience with the support team.
• Inquire about SLAs: Ask about the specific SLAs that are offered for support requests.
• Test the support: During your evaluation, submit a test support request to see how responsive and helpful the support team is.

In Summary:

SymphonyAI Summit is a comprehensive ITSM/ESM platform that leverages AI to automate IT processes and improve efficiency. It is a potential alternative to ServiceNow and other established ITSM solutions, particularly for organizations seeking AI-powered capabilities. However, pricing is not transparent, so it is essential to request a quote and carefully evaluate the platform s features and support options before making a decision. Remember to explore alternatives and conduct thorough research to find the best fit for your specific needs.