Websites using Sagepay

Okay, let s break down Sage Pay, now known as Sage Payments. I ll provide an overview, revenue information (where publicly available or estimates), alternatives, pricing details, and customer care information.

Important Note: Sage has rebranded its payment solutions and the product now referred to as Sage Pay is now Sage Payments. I will provide information for both, where relevant.

1. Sage Payments (Formerly Sage Pay) Overview

• What is it? Sage Payments is a suite of integrated payment solutions designed for businesses of all sizes. It allows businesses to accept payments online, in-person (through card machines), and over the phone. It s integrated with Sage accounting software, making reconciliation easier.

• Key Features:

  • Online Payments: Secure payment gateway, integration with e-commerce platforms (Shopify, WooCommerce, Magento, etc.).
  • Card Machines: A range of card machines (portable, countertop, mobile) for in-person transactions.
  • Virtual Terminal: Enables businesses to take card payments over the phone.
  • Reporting & Analytics: Tools to track payment performance and identify trends.
  • Security: PCI DSS compliant to protect sensitive cardholder data.
  • Integration: Integrates with Sage accounting software and other third-party applications.

• Target Audience: Small to medium-sized businesses (SMBs) that need a reliable payment processing solution, especially those already using Sage accounting software. Larger businesses can also use it, but may consider alternative enterprise-level solutions.

• Value Proposition: Simplifies payment processing, enhances security, and integrates seamlessly with accounting systems, saving time and reducing errors.

2. Revenue Information

• Sage Group PLC is a publicly traded company, so its overall financial performance is public. However, specific revenue figures for just Sage Payments are not typically broken out separately in their annual reports.
• Instead, Sage reports revenue for broader product categories. Look for mentions of performance in areas like Payments & Banking Solutions or related segments in Sage s investor reports.
• General Estimates: Given Sage s position in the market, Sage Payment is likely a significant contributor to Sage s overall revenue, generating millions of dollars annually. However, a precise number is not readily available.

3. Alternatives to Sage Payments

There are many payment processors available. The best alternative depends on your specific business needs and priorities. Here s a breakdown of popular alternatives, categorized by key strengths:

• General All-Rounders:

  • Stripe: Developer-friendly, excellent API, suitable for businesses with complex payment needs or custom integrations. Good for online businesses.
  • Square: Excellent for small businesses, especially those needing a simple POS (Point of Sale) system and in-person payment processing. User-friendly.
  • PayPal: Widely recognized and trusted by consumers. Good for businesses that want to accept payments from PayPal users.
  • Adyen: A global payment platform that is good for enterprise businesses.
  • Worldpay (FIS): A large, established payment processor with a wide range of services, but can sometimes be less flexible than newer competitors.

• E-commerce Focused:

  • Shopify Payments: Tightly integrated with the Shopify e-commerce platform.
  • Authorize.net: A long-standing, reliable payment gateway, often used by businesses with established merchant accounts.

• Lower Cost (Potentially):

  • Payment Depot: Subscription-based pricing can be advantageous for businesses with high processing volume.
  • National Processing: Often advertises competitive pricing.

Factors to Consider When Choosing an Alternative:

• Pricing Structure: Transaction fees, monthly fees, setup fees, etc.
• Integration: Does it integrate with your website, accounting software, and other tools?
• Payment Methods: Does it support the payment methods your customers use (credit cards, debit cards, digital wallets, etc.)?
• Security: Is it PCI DSS compliant?
• Customer Support: How responsive and helpful is their customer support team?
• Contract Terms: Are there long-term contracts or early termination fees?
• Reporting: Does it provide the reports and analytics you need to track your payment performance?
• Scalability: Can it grow with your business?

4. Pricing Details

Sage Payments pricing is generally customized and depends on factors such as:

• Processing Volume: The amount of money your business processes each month.
• Type of Business: Industry and risk profile.
• Payment Methods: The types of payment methods you accept.
• Contract Length: Longer contracts may come with lower rates.
• Bundled Services: Whether you are using other Sage products.

General Pricing Elements to Expect:

• Transaction Fees: A percentage of each transaction, plus a fixed fee (e.g., 2.9% + $0.30 per transaction). These can vary widely.
• Monthly Fees: Some plans have a monthly fee for the gateway or other services.
• Setup Fees: May be charged for setting up your account or integrating with your website.
• Card Machine Costs: Purchase or lease costs for card machines.
• Early Termination Fees: Be sure to understand the terms of your contract and any potential fees for canceling early.

To get accurate pricing, you need to contact Sage Payments directly for a quote. Be prepared to provide information about your business and payment processing needs.

5. Customer Care Details

• Website: Start at the official Sage website for your region (e.g., sage.com, sage.co.uk, sage.ca, sage.com.au). Look for sections on Support, Help, or Contact Us.
• Phone Support: Sage typically provides phone support. The phone number will vary depending on your region and product. Look for the appropriate number on the Sage website or in your account.
• Online Knowledge Base: Sage has a comprehensive online knowledge base with articles, FAQs, and troubleshooting guides.
• Community Forums: The Sage Community is a forum where you can ask questions and get help from other Sage users and experts.
• Social Media: Sage is active on social media platforms like Twitter and LinkedIn. You can sometimes get assistance or answers to questions through these channels.
• Account Manager: If you are a larger customer, you may have a dedicated account manager who can provide personalized support.

Tips for Getting Good Customer Support:

• Be Prepared: Have your account information and a clear description of your issue ready.
• Be Specific: Provide as much detail as possible about the problem you are experiencing.
• Be Patient: Customer support teams are often busy, so be patient and polite.
• Keep Records: Keep a record of your interactions with customer support, including dates, times, and names of representatives you spoke with.

Summary Table

| Feature | Description | | -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- | | Overview | Suite of integrated payment solutions for online, in-person, and phone payments, integrated with Sage accounting software. | | Revenue | Specific revenue for Sage Payments is not publicly broken out. It is a portion of the overall Sage Group PLC revenue. | | Alternatives | Stripe, Square, PayPal, Adyen, Worldpay, Shopify Payments, Authorize.net, Payment Depot, National Processing | | Pricing | Custom pricing based on processing volume, business type, payment methods, and contract length. Includes transaction fees, monthly fees, etc. | | Customer Care| Website, phone support, online knowledge base, community forums, social media, account managers (for larger customers). |

Remember to always verify the latest information directly from the Sage website or by contacting their sales or support teams, as details can change. Good luck!