Websites using Refiner

Okay, let s break down Refiner, covering its purpose, revenue information (as best as can be discerned), alternatives, pricing, and customer care.

Refiner: Overview

• What it is: Refiner is a feedback collection and customer survey platform designed to help SaaS businesses and product teams understand their users better. It focuses on in-app surveys, allowing you to gather insights directly from users while they re actively engaged with your product.

• Key Features:

  • In-App Surveys: Targeted surveys appear directly within your web or mobile application.
  • Various Survey Types: NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), Product-Market Fit (PMF), churn surveys, and custom surveys.
  • Segmentation: Target surveys based on user attributes (e.g., plan type, usage history, demographics) to get relevant feedback from specific groups.
  • Automation: Trigger surveys based on user behavior or events within your application.
  • Integrations: Connects with popular CRM, marketing automation, and analytics tools (e.g., Intercom, Mixpanel, Segment, Zapier).
  • Reporting and Analytics: Provides dashboards and reports to analyze survey results and track key metrics.
  • Customization: Offers options to customize the look and feel of surveys to match your brand.

• Target Audience: SaaS companies, product managers, user researchers, customer success teams.

Revenue Information

• Private Company: Refiner is a privately held company. Therefore, its exact revenue figures are not publicly available.

• Speculation: While impossible to know precisely, we can make some educated guesses:

  • Based on their pricing tiers and the number of features offered, they likely cater to small-to-medium-sized SaaS businesses.
  • Their revenue is likely in the range of several million dollars annually, but this is a broad estimate.

Alternatives

Here s a list of alternatives to Refiner, categorized by their strengths:

• General Survey Platforms (Broader Functionality):

  • Qualtrics: A powerful, enterprise-grade survey platform with extensive features for market research, customer experience management, and more. More complex and expensive than Refiner.
  • SurveyMonkey: A widely used platform suitable for a variety of surveys, including customer feedback, employee engagement, and market research. Good for simpler needs.
  • Typeform: Known for its visually appealing and conversational survey format. Focuses on a more engaging user experience.
  • Google Forms: Free and simple to use, ideal for basic surveys and data collection. Lacks advanced features.

• In-App Feedback Platforms (Similar Focus to Refiner):

  • Productboard: Primarily a product management tool, but it includes features for collecting and analyzing user feedback, including in-app feedback.
  • Pendo: A comprehensive product analytics and engagement platform that includes in-app surveys, user onboarding, and product usage tracking. More expensive than Refiner, but offers broader capabilities.
  • Appcues: Focuses on user onboarding and product adoption, with features for in-app messaging, tutorials, and surveys.
  • Userpilot: A product growth platform for creating personalized in-app experiences.
  • Hotjar: Primarily a website heatmap and behavior analytics tool, but it also offers survey and feedback widgets.

• Customer Feedback Management (Broader Scope):

  • Medallia: An enterprise-level customer experience management platform that combines surveys, social listening, and other data sources to provide a 360-degree view of the customer.

Pricing

• Subscription-Based: Refiner uses a subscription-based pricing model, usually with monthly or annual billing.

• Tiered Pricing: They likely have different pricing tiers based on:

  • Number of Users Tracked: The number of unique users in your application that you can survey.
  • Number of Responses: The number of survey responses you can collect each month.
  • Features: Higher tiers often unlock more advanced features, such as advanced segmentation, custom integrations, or dedicated support.

• Typical Price Ranges (Estimates): To get an accurate price, you should visit the company website for pricing information.

Customer Care Details

• Support Channels: Common customer support channels include:

  • Email Support: A standard method for submitting questions and requests.
  • Knowledge Base/Help Center: A collection of articles, FAQs, and tutorials to help users find answers to common questions.
  • Chat Support: Real-time chat support for immediate assistance (may be available during business hours).
  • Phone Support: Less common for SaaS tools, but may be available for higher-tier customers.
  • Documentation: Detailed documentation on how to use the platform s features.
  • Community Forums: A place for users to connect, share tips, and ask questions.
  • Onboarding and Training: Some vendors offer onboarding sessions and training to help new customers get started.

• Self-Service Resources: Refiner likely has a knowledge base or help center with articles and FAQs to help users troubleshoot issues on their own.

• Service Level Agreements (SLAs): For enterprise-level customers, Refiner may offer SLAs that guarantee a certain level of uptime and response time for support requests.

How to Find Specific Customer Care Information:

1. Visit the Refiner Website: Go to their website and look for a Support, Help, Contact Us, or Resources section. This is where they ll usually list their support channels and resources.
2. Check the Pricing Page: The pricing page may mention the level of support included in each plan.
3. Review Their Terms of Service: The Terms of Service may outline their support policies and service level agreements (if any).
4. Search Online Reviews: Look for online reviews of Refiner (e.g., on G2, Capterra) and see what other users have said about their customer support experience.