Websites using Questionpro

Okay, let s break down QuestionPro, covering its overview, revenue estimates, alternatives, pricing structure, and customer care.

QuestionPro Overview

• What it is: QuestionPro is a comprehensive online survey software platform. It s designed to help users create, distribute, and analyze surveys, polls, quizzes, and assessments. It caters to a wide range of users, from individual researchers to large enterprises, across various industries.
• Key Features:
  • Survey Creation: Drag-and-drop interface, various question types (multiple choice, open-ended, Likert scales, etc.), skip logic, branching, quotas, randomization.
  • Survey Distribution: Email, web links, social media, QR codes, mobile apps.
  • Data Collection: Real-time data tracking, offline data collection.
  • Reporting & Analytics: Real-time reports, customizable dashboards, trend analysis, statistical analysis (e.g., conjoint analysis, TURF analysis), sentiment analysis, data export options (Excel, SPSS, CSV).
  • Community/Panel Management: Tools for managing and engaging with survey respondents, including rewards and incentives.
  • Integrations: Salesforce, Google Sheets, Microsoft Dynamics 365, Zapier, and others.
  • Mobile App: Available for iOS and Android for taking surveys and collecting data on the go.
• Target Audience:
  • Market researchers
  • Academics
  • Businesses of all sizes (small, medium, and large)
  • Non-profit organizations
  • Government agencies
  • HR professionals (employee surveys, 360-degree feedback)

Revenue Estimates

• Estimating the exact revenue of a private company like QuestionPro is difficult. Publicly available information is limited.
• Estimates: Based on various sources (like Owler, ZoomInfo, and industry reports) and considering their market position, QuestionPro s annual revenue is estimated to be in the range of $20 million to $50 million USD. This is a broad estimate, and the actual figure could be higher or lower.

Alternatives to QuestionPro

Here s a list of popular alternatives, categorized by some key considerations:

• General Survey Platforms:
  • SurveyMonkey: The most well-known and widely used. Good for general surveys, quick polls, and ease of use. Generally considered more user-friendly for simple surveys than QuestionPro, but can become expensive for advanced features.
  • Qualtrics: A powerful enterprise-level platform with advanced analytics and sophisticated research tools. More complex and generally more expensive than QuestionPro and SurveyMonkey. Strong focus on academic and enterprise research.
  • Google Forms: Free and simple to use, integrated with Google Workspace. Limited features compared to paid platforms. Suitable for basic surveys and data collection.
  • Typeform: Focuses on a conversational, engaging survey experience. Visually appealing and mobile-friendly.
  • Zoho Survey: Part of the Zoho suite of business applications. Offers a good balance of features and affordability.
• Platforms with a Focus on Customer Feedback:
  • Delighted (by Qualtrics): Focuses on Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys.
  • SurveySparrow: Offers conversational surveys and a focus on improving customer experience.
  • Medallia: Enterprise-grade customer experience management platform. Expensive and feature-rich.
• Platforms for Employee Engagement/HR Surveys:
  • Culture Amp: Focuses on employee engagement, feedback, and performance management.
  • Lattice: Performance management and employee engagement platform.
  • Peakon (by Workday): Employee engagement platform with real-time insights.
• Open-Source Alternatives:
  • LimeSurvey: A self-hosted, open-source survey platform. Offers flexibility and customization but requires technical expertise.
• Niche Alternatives:
  • Alchemer (formerly SurveyGizmo): Known for its flexible logic and branching options.
  • SoGoSurvey: A cost-effective solution with a wide range of features.

Choosing an Alternative:

The best alternative depends on your specific needs, budget, and technical expertise. Consider:

• Survey Complexity: Do you need advanced logic, branching, or question types?
• Reporting Needs: What level of analytics and reporting do you require?
• Integration Requirements: Do you need to integrate with other tools (CRM, marketing automation, etc.)?
• Budget: What is your budget for survey software?
• Ease of Use: How important is ease of use for you and your team?
• Customer Support: What level of support do you need?

QuestionPro Pricing

QuestionPro offers a tiered pricing structure. The exact prices can vary, so it s always best to check their official website for the most up-to-date information. Here s a general overview:

• Free: A basic plan with limited features and responses. Good for small, simple surveys.
• Essentials: A paid plan that includes more features and responses than the free plan. A good choice for small businesses.
• Advanced: A paid plan that includes even more features and responses, such as advanced analytics, logic, and branding. A good choice for medium-sized businesses.
• Team Edition: Designed for collaborative survey projects with multiple users.
• Enterprise: Custom pricing, with tailored features, support, and integrations. Designed for large organizations with complex needs. Often includes dedicated account management.
• Academic Licenses: Often have discounted pricing or special plans for academic institutions and researchers.
• Per-Survey Pricing: May offer options for paying per survey or project, which can be useful for infrequent users.

Key Considerations for QuestionPro Pricing:

• Number of Responses: Most plans have limits on the number of responses you can collect per month or year.
• Features: Higher-tier plans unlock more advanced features.
• Number of Users: The number of users who can access and collaborate on the platform may be limited.
• Support: Higher-tier plans often include priority support or dedicated account management.

Important: Always get a direct quote from QuestionPro based on your specific requirements.

Customer Care Details

• Support Channels:
  • Email Support: A standard method of contact, often included in all plans.
  • Phone Support: May be available for higher-tier plans or as an add-on.
  • Live Chat: Often available on their website for quick questions.
  • Help Center/Knowledge Base: A comprehensive collection of articles, FAQs, and tutorials.
  • Community Forums: A place to connect with other users and get help from the community.
  • Training/Webinars: May offer training sessions or webinars on using the platform.
• Response Times: Response times can vary depending on the support channel and the plan you have. Higher-tier plans typically receive faster response times.
• Dedicated Account Managers: Enterprise plans often include a dedicated account manager for personalized support.
• Self-Service Resources: The knowledge base and help center are good resources for finding answers to common questions on your own.
• Social Media: Sometimes companies will offer customer support via X(Twitter) or Facebook.

To get the most accurate and up-to-date information on QuestionPro s customer support offerings, visit their website and look for the Support or Contact Us section. You can also check user reviews on sites like G2, Capterra, and TrustRadius to get insights into other users experiences with their customer support.