Websites using Propertyware

Okay, let s break down Propertyware, a popular property management software. Here s an overview, covering revenue, alternatives, pricing, and customer care:

Propertyware: Overview

• What it is: Propertyware is a comprehensive, cloud-based property management software solution primarily designed for large residential property portfolios (typically 250+ units). It focuses on single-family homes, multi-family units, and associations. It s owned by RealPage, a major player in the real estate tech space.

• Key Features:

  • Accounting: Full general ledger, AP/AR, budgeting, bank reconciliation, financial reporting.
  • Property Management: Lease tracking, maintenance management (work orders), inspections, vendor management.
  • Tenant Management: Online portals for tenants to pay rent, submit maintenance requests, and communicate with property managers. Tenant screening.
  • Owner Management: Owner portals for viewing statements and reports, making contributions.
  • Marketing and Leasing: Website creation tools, lead tracking, online applications.
  • Reporting & Analytics: Robust reporting capabilities for tracking key performance indicators (KPIs).
  • CRM: Customer Relationship Management features for managing leads and interactions.
  • Mobile App: Accessibility on mobile devices for property managers and tenants.

• Target Audience: Property management companies with a substantial number of units who need advanced features and robust reporting.

Revenue

• Since Propertyware is a product within RealPage, its exact revenue figures are not broken out separately in public filings. RealPage s overall revenue is significant (over a billion dollars annually), and Propertyware contributes to that as a key offering within their property management suite. You won t find standalone revenue figures for Propertyware itself.

Alternatives

Propertyware is a powerful solution, but it s not always the best fit for everyone. Here are some alternatives, categorized by size and focus:

• For Smaller Portfolios/Simpler Needs:

  • Buildium: A very popular option, known for its user-friendliness and comprehensive feature set at a more accessible price point. A good all-around alternative.
  • AppFolio Property Manager: Another strong competitor, known for its ease of use and focus on growth. AppFolio can scale to larger portfolios as well.
  • Rent Manager: A more customizable solution that can work for a variety of property types and sizes. More complex to learn.
  • TenantCloud: A free (with paid upgrades) option for landlords and small property managers. Limited features in the free version.

• For Mid-Sized Portfolios:

  • Buildium: Still a good option as portfolios grow.
  • AppFolio: Strong contender for scaling.
  • Rent Manager: Suitable as portfolios grow if the initial learning curve can be overcome.

• For Enterprise/Very Large Portfolios (Alternatives that compete more directly):

  • Yardi Breeze Premier: A modern, cloud-based option from Yardi, a major player in real estate software. More user-friendly than some of Yardi s older products.
  • MRI Software: A very comprehensive and customizable solution often used by large commercial and residential property managers. Can be expensive and complex.

• Other Considerations:

  • SimplifyEm: another alternative, more focused on single-family and smaller multifamily properties
  • DoorLoop: Growing in popularity, known for its user-friendliness and modern interface. Caters to various property types.
  • ResMan: Focuses on multifamily properties, offering features like revenue management and advanced analytics.

Pricing

• Propertyware s pricing is generally considered to be on the higher end compared to alternatives. They don t publicly display exact pricing.
• Factors affecting pricing:
  • Number of Units: Pricing is typically based on the number of units you manage.
  • Features: The specific features you need will impact the cost. Add-ons and premium features will increase the price.
  • Contract Length: Longer-term contracts might offer discounted rates.
• To get an accurate quote, you ll need to contact Propertyware directly and discuss your specific needs. Be prepared to provide information about the size of your portfolio and the features you require.

Customer Care Details

• Channels: Propertyware typically offers customer support through the following channels:
  • Phone: Direct phone support.
  • Email: Email-based support.
  • Online Knowledge Base/Help Center: A self-service resource with articles, tutorials, and FAQs.
  • Training and Onboarding: Propertyware usually provides training and onboarding resources to help new users get started.
• Reputation:
  • Customer reviews on Propertyware s customer support are mixed. Some users praise the knowledgeable and responsive support team, while others report long wait times and difficulty resolving issues. As with any large software company, experiences can vary.
  • Be sure to ask about their support SLAs (Service Level Agreements) during the sales process to understand their response time commitments.
• Important Considerations:
  • Implementation Support: Given the complexity of Propertyware, strong implementation support is crucial. Inquire about the level of support provided during setup and data migration.
  • Ongoing Training: Ensure ongoing training resources are available to keep your team up-to-date on new features and best practices.
  • Community Forums/User Groups: Check if Propertyware has active user forums or communities where you can connect with other users and share tips and solutions.

In Summary

Propertyware is a powerful and feature-rich property management solution well-suited for large portfolios. However, its higher price point and potential complexities mean it s essential to carefully evaluate your specific needs and compare it against alternatives like Buildium, AppFolio, and Yardi Breeze Premier. Thoroughly investigate their customer support offerings and ensure they align with your expectations. Contact Propertyware directly for a custom quote and demo to see if it s the right fit for your business.