Websites using Payeezy

Okay, let s break down Payeezy, focusing on its overview, revenue (or rather, lack thereof since it s been discontinued), alternatives, and what customer care used to be like.

What Was Payeezy? (An Overview)

Payeezy was a payment gateway and processing platform offered by First Data (now Fiserv). It was designed to help businesses accept a variety of payment types online, in-store, and via mobile devices. Here s a quick summary:

• Key Features:

  • Payment Gateway: Secured the transmission of payment data between the customer s device, the merchant s website/app, and the payment processor.
  • Payment Processing: Enabled merchants to actually process credit cards, debit cards, and other payment methods.
  • Fraud Prevention: Included tools to help detect and prevent fraudulent transactions.
  • Reporting and Analytics: Provided insights into sales data and customer behavior.
  • Multiple Payment Options: Supported various card brands (Visa, Mastercard, Amex, Discover), as well as potentially other payment methods.
  • Integration: Offered APIs and plugins for integration with popular e-commerce platforms.

• Target Audience: Small to medium-sized businesses (SMBs) were a major target.

Important: Payeezy is No Longer Available

This is the crucial point. First Data (now Fiserv) discontinued Payeezy in favor of its Clover platform. This happened around 2020-2021 (the exact timing is somewhat difficult to pin down precisely, but it s been phased out). So, while it s useful to know what it was, you can t sign up for Payeezy now.

Revenue (Payeezy s Contribution to Fiserv)

Since Payeezy was a product line within Fiserv, it s very difficult to determine its exact revenue contribution. Fiserv doesn t break down its revenue that granularly in its public financial reports.

However, we can infer:

• Significant, but Not Dominant: Payment processing is a large and profitable area for Fiserv. Payeezy was likely a meaningful contributor, especially within the SMB segment.
• Revenue Migration: When Payeezy was discontinued, Fiserv s goal was to migrate existing Payeezy customers to its other platforms, primarily Clover. So, the revenue associated with those customers theoretically shifted to other parts of Fiserv.

Alternatives to Payeezy (Payment Gateways and Processors)

Since Payeezy is no longer an option, you ll need to consider alternatives. Here are some of the most popular and well-regarded payment gateways and processors:

• Stripe: Very popular with developers due to its robust API and extensive documentation. Good for online businesses and platforms.
• Square: Excellent for businesses that need both in-person and online payment processing. Strong POS (Point of Sale) system.
• PayPal: A well-known and trusted brand. Many customers prefer to pay with PayPal.
• Authorize.net: A long-standing and reliable payment gateway. Offers a range of features and integrations.
• Braintree (a PayPal company): Similar to Stripe, Braintree is geared towards developers and offers flexible payment solutions.
• Adyen: A global payment platform, well suited for enterprise-level companies
• Clover: Since Fiserv pushed Payeezy users to Clover, this is another strong contender. It offers a full POS system as well as online payment gateway support.

Choosing an Alternative: Consider the following when selecting a Payeezy alternative:

• Your Business Type: Online-only, brick-and-mortar, or both?
• Integration Needs: Does it integrate with your e-commerce platform, accounting software, etc.?
• Pricing: Transaction fees, monthly fees, setup fees.
• Features: Fraud prevention, recurring billing, reporting.
• Customer Support: How responsive and helpful is their support team?
• Scalability: Can the platform grow with your business?
• Security: PCI compliance and other security measures.

Payeezy Pricing (Historical - For Informational Purposes Only)

Since Payeezy is gone, this information is only relevant for historical context. Payeezy s pricing was typically structured with a combination of:

• Transaction Fees: A percentage of each transaction plus a fixed fee per transaction (e.g., 2.9% + $0.30). These rates could vary depending on the specific Payeezy plan and the type of card used.
• Monthly Fees: Some plans had a fixed monthly fee.
• Setup Fees: Sometimes there were setup fees, but these were often waived.
• Other Fees: Potentially fees for chargebacks, gateway access, or other add-on services.

Customer Care (Historical - Payeezy Specific)

Payeezy s customer support, when it was active, was generally accessed through Fiserv s channels. Feedback was mixed.

• Channels:

  • Phone Support: A primary method of contact.
  • Online Chat: Potentially available, but may have been limited.
  • Email Support: An option for less urgent inquiries.
  • Knowledge Base/FAQ: A self-service resource for common questions.

• Common Complaints (Based on historical reports and forums):

  • Long Wait Times: Users sometimes reported long wait times to speak with a representative.
  • Difficulty Resolving Issues: Some users found it challenging to get complex issues resolved quickly.
  • Lack of Transparency: Occasionally, there were complaints about unclear pricing or policies.

Key Takeaways:

• Payeezy is dead. Do not sign up.
• Focus on choosing a suitable alternative (Stripe, Square, PayPal, Authorize.net, Clover, etc.).
• Carefully compare pricing, features, and customer support options when selecting a new payment gateway and processor.

Before making any final decisions, I strongly recommend contacting the sales team of each potential payment platform and discussing your specific business requirements. This will allow you to gain a better understanding of pricing, integration capabilities, and other important factors.