Websites using Patientpop

Okay, let s break down PatientPop, covering its overview, revenue estimates, alternatives, pricing information (as best as we can), and customer care details.

PatientPop Overview

• What it is: PatientPop, now part of Tebra, is a comprehensive practice growth platform designed to help healthcare providers attract new patients, improve patient experience, and streamline practice operations. It s marketed primarily towards small to medium-sized practices across various specialties (e.g., dentists, doctors, chiropractors, optometrists, etc.).
• Key Features and Functionality:
  • Online Presence Management: Helps practices manage their online listings and reputation across various directories and review sites (Google, Yelp, Healthgrades, etc.). This includes ensuring accurate information and actively soliciting and managing patient reviews.
  • Website Design and Management: Offers website creation and optimization services, including SEO (search engine optimization) to improve online visibility.
  • Patient Acquisition and Marketing: Provides tools for targeted online advertising (e.g., Google Ads), email marketing, and social media promotion to attract new patients.
  • Patient Communication and Engagement: Includes appointment reminders, automated messaging, patient surveys, and a patient portal for secure communication and access to health information.
  • Reputation Management: Actively monitors online reviews, responds to feedback, and helps practices improve their online reputation.
  • Analytics and Reporting: Provides data-driven insights into marketing performance, patient demographics, and practice growth trends.
  • Appointment Scheduling: Online scheduling tools to allow patients to book appointments.

Revenue

• Revenue: As PatientPop is now part of Tebra, specific revenue figures for PatientPop alone are not publicly available. Tebra, as a whole, is estimated to generate revenue in the range of $100 million to $500 million+ annually. Prior to the acquisition, PatientPop was a significant contributor, but the exact breakdown is unknown.

Alternatives

Here are some popular alternatives to PatientPop/Tebra, categorized by their focus:

• Comprehensive Practice Management Systems (PMS) with Marketing Features:
  • Kareo: A well-established PMS with integrated marketing tools.
  • athenahealth: Another major PMS provider that offers robust marketing and patient engagement capabilities.
  • AdvancedMD: A cloud-based PMS with marketing automation features.
  • NextGen Healthcare: A comprehensive EHR/PM system that includes marketing and patient engagement solutions.
  • CareCloud: A cloud-based platform with patient engagement tools.
• Reputation Management and Online Presence Focus:
  • Podium: Strong emphasis on messaging, reviews, and customer interaction. Excellent for reputation management.
  • Birdeye: Comprehensive reputation management, review generation, and customer feedback platform.
  • ReviewTrackers: Focuses on review monitoring and management across multiple platforms.
  • Reputation.com: An enterprise-level platform for managing online reputation.
• Marketing Automation and Patient Engagement Focus:
  • Solutionreach: Specializes in patient communication, reminders, and engagement campaigns.
  • Demandforce (by Intuit): Offers appointment reminders, email marketing, and reputation management tools.
  • Luma Health: Patient engagement platform with appointment scheduling, reminders, and communication tools.

Pricing

• Pricing Structure: PatientPop/Tebra does not publicly list its pricing. Pricing is typically customized based on the size of the practice, the number of providers, the specific features selected, and the contract length.
• Expectation: Expect a subscription-based model, likely with monthly or annual fees. The cost can vary significantly based on your needs.
• How to Get Pricing: The best way to get accurate pricing is to contact Tebra directly through their website or sales team and request a demo and a custom quote. Be prepared to discuss your practice size, needs, and budget.

Customer Care Details

• Support Channels: Tebra typically offers customer support through the following channels:
  • Phone Support: Likely available during business hours.
  • Email Support: For less urgent issues.
  • Online Knowledge Base/Help Center: A self-service resource with articles, FAQs, and tutorials.
  • Dedicated Account Manager (Potentially): Depending on the size of the practice and the plan, you might be assigned a dedicated account manager to assist with onboarding, training, and ongoing support.
• Customer Satisfaction: Customer satisfaction with PatientPop (and now Tebra) can be mixed. Some users praise the platform s ease of use, comprehensive features, and positive impact on patient acquisition and practice growth. However, others have reported issues with:
  • Customer Support: Responsiveness and effectiveness of support.
  • Pricing: Perceived value for the cost.
  • Contract Terms: Some users have expressed concerns about contract length and cancellation policies.
• Before You Buy: It s highly recommended to:
  • Read Online Reviews: Check reviews on sites like G2, Capterra, and TrustRadius.
  • Request a Demo: Get a hands-on demonstration of the platform to see if it meets your needs.
  • Ask Detailed Questions: Inquire about pricing, contract terms, cancellation policies, and support options.
  • Speak to Other Users (if possible): Try to connect with other healthcare providers who use PatientPop/Tebra to get their firsthand experiences.

In summary: PatientPop (now Tebra) is a powerful platform for practice growth, but it s essential to carefully evaluate your needs, compare alternatives, and get a clear understanding of pricing and support before making a decision.