Websites using Ovationtix

Okay, let s break down OvationTix, covering its overview, revenue information (where available), alternatives, pricing, and customer care.

OvationTix: Overview

• What it is: OvationTix is a cloud-based ticketing and customer relationship management (CRM) platform specifically designed for arts, entertainment, and cultural organizations. It s aimed at helping these organizations manage their ticketing, marketing, fundraising, and patron relationships in a unified system.
• Key Features:
  • Ticketing: Online and box office ticketing, reserved seating management, subscription/membership management, group sales, mobile ticketing.
  • CRM: Patron database, email marketing, fundraising tools, reporting, customer segmentation.
  • Reporting & Analytics: Sales reports, attendance analysis, fundraising performance, and patron behavior insights.
  • Integrations: Integration with other systems like accounting software, email platforms, and payment gateways.
• Target Audience: Performing arts centers, theaters, museums, dance companies, music venues, festivals, and other cultural institutions.
• Parent Company: OvationTix is a subsidiary of Applause Group, which also owns PatronManager CRM (another popular CRM in the Arts & Culture sector).

Revenue Information

• Private Company: OvationTix is a privately held company. Therefore, exact revenue figures are not publicly available.
• Market Position: While specific revenue isn t known, OvationTix is considered a significant player in the ticketing and CRM market for arts organizations, especially in the mid-sized to larger venue category.

Alternatives to OvationTix

The ticketing and CRM market is competitive. Here are some of the most prominent alternatives to OvationTix:

• PatronManager CRM: As part of the same Applause Group, PatronManager is a closely related option, often considered more robust on the CRM side than OvationTix. Good for organizations with complex fundraising and development needs.
• Vendini (AudienceView Professional): Acquired by AudienceView. A popular platform that combined ticketing, marketing, and fundraising. Now known as AudienceView Professional.
• AudienceView: (Different from AudienceView Professional above) Caters to larger venues, stadiums, and major events. More enterprise-level.
• Arts People: A more budget-friendly, web-based option often favored by smaller arts organizations and community theaters.
• TicketLeap: A flexible platform suitable for a variety of event types, including arts and culture.
• Eventbrite: A widely used platform, particularly for smaller, less formal events. May lack some of the sophisticated CRM features needed by arts organizations with dedicated patrons.
• SeatGeek: A major player in the primary and secondary ticket market. Can be an option for venues looking for large market exposure.
• Tickets.com: Used by professional sports teams and theaters around the world
• accesso ShoWare: Cloud based ticketing solution specializing in performing arts centers, live music venues, and arenas
• Spektrix: Ticketing, marketing and fundraising platform.

Pricing

• Not Publicly Available: OvationTix does not publish its pricing directly on its website.
• Custom Pricing: Pricing is generally customized based on the specific needs of the organization, including:
  • Number of Tickets Sold: A per-ticket fee is a common component.
  • Number of Users: The number of staff members who need access to the system.
  • Features Required: The specific modules and functionalities used (e.g., advanced CRM features, fundraising tools).
  • Support Level: The level of support and training included in the package.
• Request a Demo/Quote: The best way to get pricing information is to contact OvationTix directly and request a demo and a custom quote.

Customer Care Details

• Support Channels:
  • Phone Support: OvationTix typically offers phone support during business hours.
  • Email Support: Email support is generally available for non-urgent issues.
  • Online Knowledge Base/Help Center: A self-service knowledge base is usually provided with articles, FAQs, and tutorials.
  • Training: OvationTix provides training to help users get up to speed with the platform.
  • Account Management: Larger clients may have a dedicated account manager for ongoing support and strategic guidance.
• Support Quality: Customer support quality can vary depending on the complexity of the issue and the service level agreement (SLA) included in the organization s contract. It s always a good idea to check online reviews and ask for references to gauge the quality of customer support.

Key Considerations When Evaluating OvationTix (and Alternatives):

• Your Organization s Size and Complexity: Smaller organizations may not need all the features of a more robust platform like OvationTix or PatronManager.
• Your Budget: Pricing varies significantly between platforms.
• Your CRM Needs: How important are advanced CRM, fundraising, and donor management features to your organization?
• Ease of Use: A platform that is easy to learn and use will save time and frustration for your staff.
• Integration with Other Systems: Does the platform integrate with your existing accounting software, email marketing platform, or other tools?
• Customer Support: Reliable and responsive customer support is essential, especially when you encounter technical issues.

To get the most accurate and up-to-date information, I recommend visiting the OvationTix website and contacting their sales team directly. Good luck!