Websites using Multisafepay

Okay, let s break down MultiSafepay, covering its overview, revenue (where possible), alternatives, pricing, and customer care.

Overview of MultiSafepay

MultiSafepay is a European payment service provider (PSP) that offers a single platform for businesses to accept a wide range of payment methods both online and in-store. They aim to simplify the complexities of international payments and provide a seamless experience for both merchants and their customers.

Key Features and Services:

• Payment Gateway: Allows businesses to accept payments online through various channels.
• Multiple Payment Methods: Supports a broad selection of local and international payment options, including credit cards (Visa, Mastercard, Amex), debit cards, popular digital wallets (e.g., PayPal, Apple Pay, Google Pay), and local payment schemes (e.g., iDEAL, Bancontact, Sofort).
• Omnichannel Solutions: Enables consistent payment experiences across online stores, mobile apps, and physical locations.
• Subscription Management: Tools for managing recurring payments.
• Risk Management & Fraud Protection: Offers built-in fraud detection and prevention measures.
• Reporting and Analytics: Provides insights into payment performance.
• Integrations: Integrates with popular e-commerce platforms (Shopify, WooCommerce, Magento, etc.) and other business applications.
• Pay Later Options: Increasingly including options like buy now, pay later .
• API Integration: For businesses needing more custom and sophisticated integrations.
• Payouts: Facilitates payouts and settlements to merchants.

Target Audience:

• Small, Medium, and Large Businesses
• Online Retailers
• Marketplaces
• Companies with international presence or ambitions
• Businesses that require a wide range of payment options

Revenue (Information Limitations):

It s challenging to pinpoint MultiSafepay s exact revenue, as they are a private company and don t publicly disclose these figures. However, we can make inferences:

• Estimated Revenue Range: As a well-established European PSP, with a substantial customer base, it is reasonable to estimate they have revenue in the range of tens of millions to well over a hundred million euros annually. This is based on comparing them to similarly sized PSPs who do have public info.
• Revenue Drivers: Their revenue comes from:
  • Transaction fees on every successful payment processed.
  • Potential set-up or monthly fees, depending on the merchant plan chosen.
  • Potential fees for services like cross-border payments and special features.

Alternatives to MultiSafepay:

Many other PSPs compete in the same space. Here are some popular alternatives, broadly grouped by type:

• Global PSPs (Major Players):
  • Stripe: A developer-friendly platform with extensive APIs and integrations.
  • Adyen: Known for large businesses and complex payment setups, particularly with multi-national operations.
  • PayPal: A widely recognized and trusted digital wallet, good for global reach.
• European Focused PSPs:
  • Mollie: A very strong competitor that excels in simplicity, especially for European businesses.
  • Payoneer: Offers multiple payment methods and is strong for international payouts.
  • Checkout.com: A rapidly growing PSP focusing on enterprise clients.
• More Traditional Gateways:
  • Worldpay: A larger, more established payment processor
  • Square: Known for in-person payments (but is also evolving its online offering)
• Niche-Specific or Local:
  • Specific local providers exist within countries where MultiSafepay operates - it s worth checking each country for strong local alternatives.

Factors to consider when choosing an alternative:

• Pricing Model: Transaction fees, setup costs, monthly fees
• Supported Payment Methods: Need for local, international, and specific payment types.
• Ease of Use & Integrations: Platform s user interface, API documentation, and compatibility with your existing systems.
• Scalability: The platform s ability to handle your growing transaction volume
• Customer Support: Responsiveness and level of support offered.
• Contract Terms: Lock-in periods and flexibility of plans.
• Reporting and Analytics: Quality of insights offered.

Pricing:

MultiSafepay s pricing structure isn t always transparently published in one spot, as it can be customized based on a merchant s specific needs and transaction volume. Generally, they have:

• Transaction Fees: A percentage of each transaction, and often a per-transaction fee. This is standard in the industry. The percentage varies based on payment method, volume, and type of card.
• Potential Setup Costs: It s not always clear if they charge an upfront fee for account setup, but this is possible depending on the plan.
• Possible Monthly Fees: Some plans might come with a monthly fee, particularly for higher service levels.
• Potentially Additional Fees: For things like chargebacks, currency conversions, or high-risk processing.
• Volume-Based Discounts: Most PSPs provide discounts on transaction fees to merchants with high volumes.

How to get exact pricing: The best way to understand MultiSafepay s pricing is to: * Contact them directly: Request a personalized quote tailored to your business. * Explore their website: Look for pages on pricing and different packages. * Compare to competitors: Compare their potential quotes to those of other PSPs.

Customer Care Details:

• Support Channels:
  • Email Support: Standard email contact for inquiries and help.
  • Phone Support: Some offer phone support during business hours.
  • Online Help Center/Knowledge Base: Usually have an area with FAQs and documentation.
  • Account Managers: Often provide dedicated managers for larger clients.
• Support Quality: Customer support quality is frequently commented on in independent reviews:
  • Speed and responsiveness: Can vary but is often considered a key driver of satisfaction
  • Technical expertise: Should be able to solve merchant problems with their platform.
  • Language support: Important for a pan-European provider.

Tips for Evaluating Customer Care:

• Test their responsiveness before committing: Send an email with a question.
• Read reviews and testimonials: Look for feedback from other merchants about their support.
• Ask about their support hours: Check if they offer support during your business hours.
• Clarify their approach to issue resolution: What are their procedures for problems?

In Conclusion

MultiSafepay is a well-established European PSP offering comprehensive payment solutions with a focus on omnichannel. They have a good suite of features for businesses that need a wide range of international and local payment methods.

To make the best choice, businesses need to carefully: * Compare to several alternatives based on their specific payment needs, target markets and business profile. * Obtain custom pricing quotes. * Assess their customer support and platform usability. * Evaluate their contract terms.

I hope this in-depth overview is helpful! If you have any more questions, feel free to ask.