Websites using Membersuite

Okay, let s break down MemberSuite, a popular association management software (AMS), covering its overview, revenue (estimation), alternatives, pricing, and customer care.

MemberSuite Overview

MemberSuite is a cloud-based association management software (AMS) designed to help membership organizations manage their operations, engage their members, and grow their revenue. It combines various functionalities into a single platform, aiming to streamline processes and provide a 360-degree view of member interactions.

Key Features & Capabilities:

• Member Management: Centralized database for member profiles, contact information, membership levels, renewals, and communication preferences. Includes self-service portals for members to update their information and manage their accounts.
• Event Management: Tools for planning, promoting, and managing events, including online registration, ticketing, speaker management, and post-event reporting.
• Financial Management: Accounting features for managing dues, donations, sponsorships, and other revenue streams. Integration with accounting software (like QuickBooks) is common.
• E-Commerce: Online store functionality for selling merchandise, publications, or event registrations.
• Communication Tools: Email marketing, newsletters, and communication templates to engage members and promote events.
• Learning Management System (LMS): Delivery and tracking of online courses, certifications, and educational content.
• CRM (Customer Relationship Management): Track interactions with members, prospects, and stakeholders.
• Reporting & Analytics: Dashboards and reports to track key performance indicators (KPIs) related to membership growth, engagement, and revenue.
• Website Integration: Ability to connect with the organization s website and provide member self-service options.
• Automation: Automate tasks like renewal reminders, welcome emails, and other recurring processes.

Target Audience:

MemberSuite typically targets:

• Trade Associations
• Professional Societies
• Nonprofit Organizations
• Chambers of Commerce
• Other membership-based organizations

Revenue (Estimation)

Estimating the exact revenue of a private company like MemberSuite is difficult without insider information. Here s an approach to get a rough idea:

• Public Information: Look for any press releases or articles that might mention growth percentages or funding rounds. VC investment information can sometimes hint at revenue ranges.
• Number of Customers: Try to estimate the number of customers they have. You can sometimes find lists of customers or case studies online. LinkedIn can also provide some insight.
• Pricing Tiers: Research their pricing tiers and features of their services.
• Average Revenue Per Customer: Estimate the average revenue per customer based on pricing and the size/complexity of the organizations they serve.
• Multiplication: Multiply the estimated number of customers by the estimated average revenue per customer to get a rough annual revenue estimate.

Given MemberSuite s established presence in the AMS market and the complexity of their platform, a reasonable revenue estimate (as of late 2024) might fall in the range of $10 million to $30 million annually. This is a highly speculative estimate and could be significantly higher or lower.

Alternatives to MemberSuite

The AMS market is competitive. Here are some popular alternatives, grouped loosely by type:

• Comprehensive AMS Platforms (Similar Scope to MemberSuite):
  • NetForum (Abila): A well-established AMS platform with a strong feature set.
  • iMIS (Advanced Solutions International): Another leading AMS provider known for its robust capabilities.
  • YourMembership (Community Brands): A popular option, particularly for smaller to mid-sized organizations.
  • Fonteva: Built on the Salesforce platform, offering tight integration with Salesforce CRM.
  • Nimble AMS: Also built on the Salesforce platform.
• Mid-Range AMS Platforms:
  • GrowthZone: A business development and management tool.
  • Wild Apricot: Popular option for smaller associations and nonprofits.
  • SilkStart: A modern, cloud-based AMS.
• More Specialized or Niche Solutions:
  • Glue Up: Event-focused platform with membership management features.
  • StarChapter: Aimed at professional chapters and local associations.
  • Cvent: Primarily focused on event management, but offers some membership features.

Factors to Consider When Choosing an Alternative:

• Organization Size & Complexity: Smaller organizations may not need all the features of a complex AMS.
• Budget: Pricing varies significantly.
• Specific Needs: Focus on the features that are most important to your organization (e.g., event management, LMS, CRM).
• Integration Requirements: Consider how well the AMS integrates with existing systems (e.g., accounting software, website).
• Ease of Use: A user-friendly interface is essential for adoption.
• Customer Support: Reliable support is crucial for troubleshooting and training.

Pricing

MemberSuite, like many AMS providers, does not publicly list its pricing. Pricing is typically customized based on several factors:

• Number of Members: This is a primary driver of cost.
• Modules & Features: The specific modules and features selected will impact the price.
• Implementation Services: The cost of initial setup, data migration, and training.
• Support & Maintenance: Ongoing support and maintenance fees.
• Contract Length: Longer-term contracts may offer discounts.

How to Get Pricing Information:

1. Contact MemberSuite Directly: The best way to get accurate pricing is to contact their sales team and request a demo and a quote.
2. Prepare Your Requirements: Be ready to provide information about your organization s size, needs, and budget. This will help them tailor a proposal to your specific requirements.
3. Ask About All Costs: Be sure to inquire about all potential costs, including implementation, training, support, and any hidden fees.

General Expectations (Based on Industry Knowledge):

• Expect to pay a significant upfront implementation fee. This can range from several thousand dollars to tens of thousands, depending on the complexity of the implementation.
• Ongoing monthly or annual subscription fees will also apply. These fees will vary based on the number of members and the features used.
• MemberSuite is generally considered to be in the mid-to-high price range for AMS solutions.

Customer Care Details

• Support Channels: MemberSuite typically offers customer support through various channels:
  • Phone Support: Direct phone access to support representatives.
  • Email Support: Submitting support requests via email.
  • Online Knowledge Base: A library of articles, FAQs, and tutorials.
  • Community Forums: A platform for users to connect, share tips, and ask questions.
  • Training: Onboarding training and ongoing training resources.
• Service Level Agreements (SLAs): Inquire about SLAs that guarantee response times and uptime.
• Customer Reviews: Look for customer reviews on third-party sites like Capterra, G2 Crowd, and TrustRadius to get an idea of their customer support reputation.
• Implementation Support: A successful implementation is critical. Assess the quality and availability of their implementation services.
• Account Management: Ask about dedicated account management to ensure ongoing support and guidance.

Where to find reviews and general sentiment:

• G2: (G2.com)
• Capterra: (Capterra.com)
• TrustRadius: (TrustRadius.com)

By researching these reviews, you can gain valuable insights into the overall customer satisfaction with MemberSuite s support. Be sure to read a variety of reviews and look for common themes.

In Summary

MemberSuite is a comprehensive AMS platform suitable for organizations that need a robust and feature-rich solution. However, its pricing can be a barrier for smaller organizations. Carefully evaluate your organization s needs and budget, and compare MemberSuite with other alternatives before making a decision. Don t forget to thoroughly investigate customer support options and reviews.