Websites using Mediahawk

Okay, let s break down Mediahawk, covering its overview, revenue (although this is often difficult to pinpoint exactly for private companies), alternatives, pricing, and customer care.

Mediahawk Overview

• What it is: Mediahawk is a call tracking and marketing attribution platform. It helps businesses understand which marketing activities are driving phone calls and sales. It s a cloud-based solution that provides insights into the effectiveness of different marketing channels, campaigns, and keywords.

• Key Features:

  • Call Tracking: Assigns unique phone numbers to different marketing sources (e.g., website, PPC ads, social media). When a call is received, the system identifies the source.
  • Visitor-Level Tracking: Connects website visitor behavior to phone calls, providing a more complete picture of the customer journey.
  • Dynamic Number Insertion (DNI): Automatically swaps out phone numbers on a website based on the visitor s referral source.
  • Call Recording: Records phone conversations for quality assurance, training, and compliance purposes.
  • Reporting and Analytics: Provides detailed reports on call volume, call duration, conversion rates, and other key metrics.
  • Integration: Integrates with popular marketing platforms like Google Ads, Google Analytics, Salesforce, HubSpot, and others.
  • Call Whisper: Announces the marketing source of the call to the agent before they answer.
  • Call Routing: Routes calls to the appropriate department or agent based on predefined rules.

• Target Audience: Businesses of all sizes that rely on phone calls to generate leads and sales, particularly those with significant marketing spend. Common industries include:

  • Automotive
  • Healthcare
  • Real Estate
  • Legal
  • Home Services
  • Finance
  • Marketing Agencies

Revenue

• Private Company: Mediahawk is a privately held company. As such, precise annual revenue figures are not publicly available. However, based on their market presence, customer base, and industry analysis, it s estimated to be in the millions of dollars annually. You d need to rely on industry reports or direct inquiry for more specific information.

Alternatives

There are numerous call tracking and marketing attribution platforms available. Here are some of the most popular alternatives to Mediahawk:

• CallRail: A very popular and well-regarded call tracking platform. Known for its user-friendly interface and robust features.
• Invoca: Focuses on AI-powered conversation intelligence and analytics for businesses that handle a large volume of calls.
• DialogTech (acquired by CallRail): (Now part of CallRail) Was a competitor known for its enterprise-level features and integrations.
• WhatConverts: Emphasizes lead tracking and conversion data beyond just phone calls.
• ActiveDEMAND: An integrated marketing automation platform that includes call tracking.
• Retreaver: Call tracking platform primarily focused on call centers.
• PhoneWagon: Designed for smaller businesses and agencies, offering a simpler and more affordable solution.
• HubSpot: Primarily a CRM and marketing automation platform, but it includes call tracking features as part of its Sales Hub.
• Google Ads Call Tracking: If you are only interested in tracking calls generated from Google Ads, Google s built-in call tracking is an option.

Choosing an Alternative: The best alternative depends on your specific needs, budget, and technical requirements. Consider factors like:

• Features: Which features are essential for your business?
• Integrations: Does the platform integrate with your existing marketing tools?
• Scalability: Can the platform scale as your business grows?
• Ease of Use: Is the platform easy to set up and use?
• Pricing: How does the pricing compare to other platforms?

Pricing

• Subscription-Based: Mediahawk uses a subscription-based pricing model.
• Tiered Pricing: Plans are typically tiered based on usage (e.g., number of tracking numbers, call volume, features).

• Custom Pricing: For larger enterprises with specific needs, Mediahawk may offer custom pricing plans.

• Factors Influencing Pricing:

  • Number of tracking numbers required
  • Call volume
  • Specific features needed (e.g., call recording, advanced analytics)
  • Contract length

• Typical Pricing Range (Estimates - Subject to Change): Pricing can range from a few hundred dollars per month for basic plans to several thousand dollars per month for enterprise-level solutions. Contact Mediahawk directly or request a demo to get a precise quote.

Customer Care Details

• Support Channels: Mediahawk typically offers customer support through the following channels:

  • Phone: Direct phone support for immediate assistance.
  • Email: Email support for less urgent inquiries.
  • Knowledge Base: A library of articles, FAQs, and tutorials to help users troubleshoot issues and learn about the platform.
  • Live Chat: Some plans include live chat support for real-time assistance.
  • Account Management: Dedicated account managers for enterprise-level clients.
  • Onboarding and Training: Assistance with setting up the platform and training users.

• Service Levels: The level of customer support may vary depending on the subscription plan. Higher-tier plans often include priority support and dedicated account managers.

• Reputation: Customer reviews on sites like G2, Capterra, and TrustRadius can provide insights into the quality of Mediahawk s customer support. Look for comments on responsiveness, helpfulness, and technical expertise.

To get the most accurate and up-to-date information about Mediahawk s pricing and customer care, it s always best to:

• Visit their website: Go to the official Mediahawk website and explore their pricing page and support resources.
• Request a demo: Schedule a demo to see the platform in action and ask questions about pricing and support.
• Contact sales: Reach out to their sales team to discuss your specific needs and get a custom quote.

I hope this comprehensive overview is helpful!