Websites using Matterport

Okay, let s break down Matterport, covering its overview, revenue, alternatives, pricing, and customer care.

Matterport Overview

Matterport is a spatial data company that focuses on creating digital twins of physical spaces. Their primary technology involves capturing 3D scans of environments (using their own proprietary cameras or compatible third-party hardware), which are then processed into interactive 3D models that users can explore online. These models are often called digital twins.

Key Features & Applications:

• 3D Scanning & Capture: They offer a range of scanning solutions, from their own Matterport Pro2 and Pro3 cameras to compatibility with various LiDAR scanners and 360 cameras.
• Interactive 3D Models: Users can virtually walk through these digital twins, view them from different angles, take measurements, and add annotations.
• Collaboration & Sharing: The platform enables users to share 3D models with others, collaborate on projects, and embed them on websites.
• Data Extraction & Analytics: Matterport offers features to extract spatial data, like measurements and floor plans, and to analyze user engagement with the models.
• Cloud-Based Platform: The platform operates on a cloud-based system, allowing access from anywhere and enabling easy sharing and collaboration.
• Industries Served: The technology is applied across various sectors, including real estate, architecture, engineering, construction (AEC), retail, hospitality, insurance, and facilities management.

Revenue

Matterport operates using a SaaS (Software as a Service) subscription model. Users pay recurring fees for access to the platform s features and storage space for their digital twins. Revenue is generated through several streams:

• Subscription Plans: Different tiers of subscriptions cater to different usage levels and feature requirements, ranging from small businesses to enterprise clients.
• Add-On Features: Matterport also offers optional add-on features that users can pay for, like schematic floor plans, BIM files, and more.
• Camera Hardware: They sell their proprietary Matterport cameras (primarily the Pro2 and Pro3). While cameras are a significant upfront cost, they help lock users into the ecosystem.

Specific Revenue Figures: * 2022 Revenue: $136.9 Million * 2023 Revenue: $169.9 Million

Alternatives

The market for 3D scanning and digital twin technology is becoming more competitive. Here are some alternatives to Matterport:

• 3D Scanning & Modeling
  • Cupix: Focuses on AEC and industrial use, known for advanced features like construction progress tracking.
  • Artec 3D: Specializes in high-precision 3D scanning, primarily used for industrial design, reverse engineering, and quality control.
  • Leica Geosystems: (and other similar professional survey equipment) Offers high-end laser scanning solutions, well-suited for large-scale projects.
  • Scaniverse (App): a free, IOS app that allows you to generate 3D scans using just your mobile phone.

• Virtual Tour Software:

  • EyeSpy360: A more affordable option, with a focus on virtual tours of real estate properties.
  • Roundme: Platform focused on creative and artistic 360 tours.
  • Kuula: Another versatile platform that offers 360 virtual tours and 3D rendering options.
  • Cloudpano: Provides a robust platform for both 360 photos and 3D spaces, often used for real estate and virtual events.
  • iStaging: Another competitor primarily focused on providing real estate professionals with immersive virtual tours.

• Custom Development & Solutions:

  • Some organizations might opt for developing their own custom solutions using other platforms or SDKs from companies like Unity or Unreal Engine, especially if they have very specific requirements.

Key Differences in Alternatives

• Price: Pricing varies greatly. Some alternatives are more budget-friendly than Matterport, while others are much more expensive.
• Focus: Some solutions are tailored to specific industries (e.g., Cupix for AEC), while others have broader applications.
• Hardware: Some alternatives rely solely on 360 cameras or mobile devices, while others require specialized LiDAR or structured light scanners.
• Features: The available features (measurement tools, collaboration options, integration capabilities) also differ significantly.

Pricing

Matterport uses a subscription-based model, and the pricing can be confusing, as they have several plans with different limitations. It s highly recommended to visit the Matterport website for the most accurate and up-to-date pricing as it s often changing. However, in general, the pricing structure involves:

• Number of Spaces: The plan is generally based on the number of active spaces, meaning the number of spaces uploaded and actively accessible within your plan.
• Features: Different pricing tiers include a varying number of features, including floor plan generation, data hosting, and collaboration tools.
• Storage: Some tiers also include a pre-set storage limit, or allow you to purchase extra space.
• Add-ons: You can pay extra for features such as generating schematic floorplans or exporting BIM files.

Here s a general idea of pricing Tiers * Free: Allows users a single active space, with a basic set of features. * Starter/Home: Aimed at individual or small businesses, suitable for a small number of properties. * Professional/Business: More robust features and more included active spaces. * Enterprise: Custom plans and pricing, tailored to larger organizations with specific requirements.

Important Considerations for Pricing:

• Cost of Hardware: Don t forget to factor in the cost of the camera(s) if you don t already own them.
• Potential Overages: Carefully review the plan limits to avoid additional fees for exceeding the included number of spaces or storage limits.
• Long-Term Commitment: Consider if the subscription model fits your usage patterns.

Customer Care

Matterport offers several avenues for customer care and support:

• Online Help Center: A comprehensive knowledge base with articles, tutorials, and FAQs covering various aspects of their technology.
• Email Support: Users can contact customer support via email for specific questions or technical issues.
• Live Chat Support: Depending on your subscription plan, you may have access to live chat support for more immediate assistance.
• Community Forums: The Matterport community forum allows users to connect with other users, share tips, and troubleshoot issues.
• Training and Webinars: They often provide training materials and host webinars to help users learn how to effectively use the platform.
• Partner Program: For larger organizations or individuals seeking in-depth training and certification, Matterport provides a partner program.

General Feedback on Customer Care:

• Generally Good: Many users report positive experiences with Matterport s customer support, citing their responsiveness and helpfulness.
• Variability: Some users have mentioned occasional delays in response times, especially for lower-tier plans.
• Self-Service Resources: The online help center is generally well-regarded and can resolve many issues without direct contact with support.

In Conclusion

Matterport is a leading provider of digital twin technology, offering a powerful and versatile platform for capturing, sharing, and utilizing 3D spatial data. However, it s important to carefully weigh the costs, feature sets, and support options to determine if it s the right fit for your specific needs. Alternatives in the market offer more competitive pricing and other features that may be better suited to your use case.

Before making a decision, I would recommend the following:

1. Identify your requirements: Do you need very precise data, or something quick? How many spaces do you need to host? What are your export needs?
2. Explore Trial Accounts: If possible, take advantage of free trials or demo accounts from Matterport and alternative platforms to experience the technology firsthand.
3. Research User Reviews: Read online reviews and compare feedback about Matterport with other solutions.
4. Check Pricing: Compare all costs, including subscription plans and potential hardware purchases.
5. Consider Support: Determine the support resources you d likely need and choose a provider that fits your needs.

Do you have any specific questions about any particular aspects? Maybe I can help you compare the features of two platforms?