Websites using Markmonitor

Okay, let s break down MarkMonitor, focusing on its overview, revenue, alternatives, pricing (though often not publicly available), and customer care.

MarkMonitor Overview

• What it is: MarkMonitor, owned by Clarivate Analytics, is a leading provider of brand protection solutions. They help companies protect their brands online by monitoring, detecting, and taking action against various forms of online brand abuse, including:
  • Counterfeit Goods: Identifying and removing counterfeit products sold online.
  • Phishing: Preventing and mitigating phishing attacks that impersonate a brand to steal customer information.
  • Trademark Infringement: Identifying and addressing unauthorized use of trademarks in domain names, online content, and advertising.
  • Domain Abuse: Monitoring and managing domain name portfolios to prevent cybersquatting and other abusive registrations.
  • Content Protection: Protecting copyrighted content from unauthorized distribution and piracy.
  • Social Media Abuse: Monitoring social media platforms for brand impersonation, malicious content, and other threats.
  • Grey Market Diversion: Identifying and addressing unauthorized sales of genuine products outside of authorized channels.

• Target Audience: Large enterprises with valuable brands and intellectual property. They work with companies across various industries, including:

  • Pharmaceuticals
  • Luxury Goods
  • Technology
  • Financial Services
  • Media and Entertainment

• Key Features & Services:

  • Monitoring: Comprehensive monitoring of the internet, including websites, marketplaces, social media, and domain name registrations.
  • Detection: Sophisticated algorithms and expert analysis to identify potential brand abuses.
  • Enforcement: Taking action against infringers, including cease and desist letters, domain name takedowns, marketplace delistings, and legal proceedings.
  • Domain Management: Strategic domain name registration and management services.
  • Brand Registry Services: Assistance with registering brands with various online platforms (e.g., Amazon Brand Registry).
  • Reporting and Analytics: Providing data-driven insights into the scope and impact of brand abuse.
  • Managed Services: Offering fully managed brand protection programs where MarkMonitor experts handle all aspects of monitoring, detection, and enforcement.
  • Online Investigations and Test Buys: Conducting online investigations to identify sources of counterfeit goods and other illicit activities.

Revenue

• MarkMonitor is a division of Clarivate Analytics. Clarivate doesn t break out MarkMonitor revenue specifically in its public financial reports. Clarivate s overall revenue is publicly available, but the specific contribution from MarkMonitor is not disclosed. It s safe to assume, given MarkMonitor s position in the market, that it contributes a significant portion to Clarivate s revenue from intellectual property and brand protection services.

Alternatives to MarkMonitor

Here are some of the leading alternatives to MarkMonitor, categorized by their strengths:

• Comprehensive Brand Protection Platforms:

  • CSC Digital Brand Services: Similar to MarkMonitor in offering a full suite of brand protection and domain management services. (www.cscglobal.com)
  • OpSec Security: Focuses on anti-counterfeiting, brand protection, and supply chain security. (www.opsecsecurity.com)
  • Corsearch: Brand Clearance and Protection, Trademark Research and Watch Solutions (www.corsearch.com)

• Domain Name Management & Security Focused:

  • Com Laude: Domain name management, brand protection, and online security services.
  • IP Mirror: Domain portfolio management, brand protection services

• Anti-Counterfeiting & Supply Chain Solutions:

  • Authentix: Solutions for authentication, track and trace, and brand protection.
  • Applied DNA Sciences: DNA-based security solutions for supply chain integrity and anti-counterfeiting.

• Smaller/More Focused Solutions:

  • Red Points: Specializes in removing counterfeit and infringing content from online marketplaces and social media. (redpoints.com)
  • BrandShield: Focuses on online brand protection, monitoring marketplaces, websites, and social media. (brandshield.com)
  • **Pointer Brand Protection: ** Combines AI technology and legal expertise for online brand protection.

• DIY or Hybrid Solutions:

  • Companies can also build their own brand protection programs by using a combination of tools and services, such as:
    • Trademark monitoring services: (e.g., Thomson CompuMark, TrademarkVision)
    • Social media monitoring tools: (e.g., Brandwatch, Mention, Sprout Social)
    • Marketplace monitoring software: (e.g., specialized tools for Amazon, eBay, etc.)
    • Legal services: Engaging legal counsel to handle enforcement actions.

Pricing

• Not Publicly Available: MarkMonitor, like most enterprise-level brand protection providers, does not publish its pricing.
• Custom Pricing: Pricing is highly customized based on:
  • The size and complexity of the brand portfolio: Number of trademarks, domains, and brands to be protected.
  • The scope of services required: Monitoring, detection, enforcement, domain management, etc.
  • The industry and the level of risk: Some industries are more prone to counterfeiting and brand abuse than others.
  • The level of managed services: Whether the client wants a fully managed program or a more self-service approach.
• Generally Expensive: MarkMonitor is generally considered to be one of the more expensive brand protection solutions in the market. This reflects the comprehensiveness of their services, their experience, and their focus on large enterprises with complex needs.
• Expectation: Expect a 5-6 figure annual investment for a comprehensive managed program.
• How to Get Pricing: The only way to get accurate pricing is to contact MarkMonitor directly and request a custom quote. Be prepared to provide detailed information about your brand portfolio and your brand protection needs.

Customer Care Details

• Focus on Enterprise Clients: MarkMonitor s customer care is geared towards supporting large enterprise clients.
• Dedicated Account Managers: Clients are typically assigned dedicated account managers who serve as their primary point of contact.
• Expert Support Teams: MarkMonitor has teams of experts in various areas, such as domain management, enforcement, and online investigations, who provide specialized support.
• Training and Onboarding: They provide training and onboarding programs to help clients effectively use their platform and services.
• Service Level Agreements (SLAs): MarkMonitor typically offers SLAs that guarantee certain levels of service performance and response times.
• 24/7 Support (Potentially): For critical issues, they likely offer 24/7 support, although this would be dependent on the specific service agreement.
• Contacting Support:
  • Existing Clients: Contact your assigned account manager or the designated support channels provided in your service agreement.
  • Potential Clients: Visit the Clarivate/MarkMonitor website and use the contact form to request information. You can also try calling their general inquiry number.
• Reputation: MarkMonitor has a good reputation for customer service, especially among its large enterprise clients. However, as with any large company, there can be occasional complaints or issues.

In Summary

MarkMonitor is a powerful brand protection solution that is well-suited for large enterprises with significant brand assets to protect. However, it s a premium solution, and the pricing reflects that. Smaller businesses or those with less complex needs may find that alternative solutions offer a better balance of features and cost. Always get quotes from multiple vendors before making a decision.