Websites using Manageengine

Okay, let s break down ManageEngine, covering its overview, revenue, alternatives, pricing, and customer care.

ManageEngine Overview

ManageEngine is a division of Zoho Corporation, a large, privately-held Indian technology company. ManageEngine focuses on providing a comprehensive suite of IT management software solutions. Their products cover a broad range of IT needs, including:

• IT Service Management (ITSM): Help desk, incident management, problem management, change management.
• Network Management: Monitoring, bandwidth analysis, firewall management, switch port management.
• Active Directory Management: User and group management, password management, auditing.
• Endpoint Management: Device management, software deployment, patch management, remote control.
• Security Information and Event Management (SIEM): Log analysis, threat detection, security monitoring.
• Applications Management: Application performance monitoring, server monitoring, database monitoring.
• Analytics and Reporting: Business intelligence, IT analytics, custom reports.

Key Characteristics of ManageEngine:

• Wide Product Portfolio: ManageEngine offers a vast array of products, aiming to be a one-stop-shop for various IT needs.
• On-Premises and Cloud Options: They offer many products as both on-premises solutions and cloud-based (SaaS) services. This provides flexibility for different organizations.
• Scalability: ManageEngine solutions are designed to cater to small businesses as well as large enterprises.
• Affordability: Generally considered to be a cost-effective option compared to some of the larger enterprise software vendors.
• Integrations: ManageEngine products often integrate with each other and with third-party solutions.

Revenue:

As a division of Zoho, ManageEngine s exact revenue figures are not publicly released. However, Zoho Corporation as a whole has seen substantial growth in recent years. Industry estimates and market reports suggest that ManageEngine is a significant contributor to Zoho s overall revenue, likely generating hundreds of millions of dollars annually. They are considered a very profitable and successful player in the IT management software market.

Alternatives to ManageEngine:

The specific alternatives will depend on which ManageEngine product you are looking at. Here are some prominent competitors in the various categories:

• ITSM (IT Service Management):
  • ServiceNow: A leading enterprise ITSM platform known for its powerful automation and workflows.
  • Atlassian Jira Service Management: A popular choice for agile teams, with strong collaboration features.
  • Freshservice: A modern and user-friendly ITSM solution, often favored by smaller to mid-sized businesses.
  • BMC Helix: Another major player, offering sophisticated features for enterprise-level IT.
• Network Management:
  • SolarWinds: A well-established vendor with a wide range of network management tools.
  • Cisco DNA Center: A comprehensive platform for managing Cisco networks.
  • Paessler PRTG: Known for its all-in-one monitoring capabilities.
  • Datadog: Offers cloud-based infrastructure monitoring including network data
• Active Directory Management:
  • Microsoft Active Directory Administrative Center (Built-in Management tools for AD)
  • Quest Active Roles: A powerful solution for enterprise-level Active Directory management.
  • ManageIQ: An open-source alternative for Active Directory Management
• Endpoint Management:
  • Microsoft Endpoint Manager (Intune/SCCM): A comprehensive solution for managing Windows endpoints.
  • VMware Workspace ONE: A popular choice for managing various types of endpoints, including mobile devices.
  • Jamf: A leading platform for Apple device management.
  • Ivanti: A broader endpoint management solution covering various use-cases.
• SIEM (Security Information and Event Management):
  • Splunk: A market leader in SIEM, known for its powerful analytics and search capabilities.
  • IBM QRadar: A comprehensive SIEM platform with advanced threat detection.
  • Microsoft Sentinel: A cloud-based SIEM service from Microsoft.
  • LogRhythm: An SIEM alternative focused on usability.
• Application Performance Management (APM):
  • Dynatrace: An enterprise-level APM solution with AI-powered insights.
  • New Relic: A popular APM platform for monitoring application performance.
  • AppDynamics: A focused application performance management platform.

Pricing:

ManageEngine uses a subscription-based licensing model for most of its products. The pricing structure can be complex and varies based on several factors:

• Product: Each product has its own pricing model.
• Edition: ManageEngine typically offers different editions of each product with varying features and capabilities. For example, a professional/standard edition may offer less functionality than enterprise/premium editions.
• Number of Users/Devices: Pricing is often based on the number of users, devices, servers, or other managed items.
• Subscription Term: Longer subscription terms may qualify for discounts.
• On-Premises vs. Cloud: Cloud-based versions often have a different pricing structure than on-premises options.

General Pricing Insights:

• Entry-Level Solutions: Many ManageEngine products have free versions or affordable entry-level editions for small businesses.
• Cost-Effective: Generally, ManageEngine is positioned as a cost-effective alternative to some of the more expensive enterprise software vendors.
• Quote-Based: For larger deployments, you ll need to contact ManageEngine sales for a customized quote.

Customer Care Details:

ManageEngine provides several avenues for customer support:

• Online Documentation: Comprehensive knowledge bases and user guides are available for all their products.
• Email Support: They offer email support for different levels of their support plans.
• Phone Support: Phone support is typically provided, often during regular business hours, and is dependent on the plan you ve purchased.
• Remote Assistance: They may offer remote assistance through screen-sharing to help troubleshoot issues.
• Community Forums: ManageEngine has active user forums where you can seek help from other customers and experts.
• Dedicated Account Management: Enterprise clients may receive dedicated account managers to assist with their needs.
• Training: They offer training programs for their products.

Key Customer Care Considerations:

• Support Tier: The level of support and response times will depend on the support tier you choose as part of your subscription.
• Self-Service: They have extensive documentation and support resources that can often resolve common questions.
• International Support: ManageEngine has a global presence and provides support in multiple languages.

In summary:

ManageEngine offers a broad portfolio of IT management software at competitive prices, providing an alternative to larger vendors with more budget-friendly solutions. It s important to research their various products carefully, considering your needs and budget before selecting which of their offerings are right for your organization. Make sure to get a proper quote, test free versions if possible, and make full use of their customer service to make the most out of their products.