Websites using Logmein

Okay, let s break down LogMeIn, covering its overview, revenue, alternatives, pricing, and customer care.

LogMeIn: Overview

• What it is: LogMeIn is a suite of cloud-based remote connectivity solutions. Primarily, it provides remote access to computers, remote support tools, and meeting/collaboration software. It allows users to access and control computers from other devices, share screens, conduct online meetings, and provide IT support remotely.

• Key Products/Features:

  • LogMeIn Pro: Remote access to your own computers. Ideal for individuals and small teams.
  • LogMeIn Rescue: Remote support for businesses, allowing technicians to remotely troubleshoot and fix customer issues.
  • GoTo Meeting: Web conferencing and online meeting platform.
  • GoTo Webinar: Webinar platform for hosting online events.
  • GoTo Connect: Unified communications (VoIP phone system, messaging, and meetings).
  • LastPass: Password management and single sign-on (SSO) solution (acquired by GoTo).
  • Grasshopper: Virtual phone system for small businesses.

• Target Audience: Individuals, small businesses, mid-sized companies, and large enterprises. The products cater to a wide range of needs, from personal remote access to enterprise-level IT support and communication.

Revenue

• Company Name: GoTo (formerly LogMeIn, Inc.)

• GoTo is a privately held company, having been acquired by private equity firms Francisco Partners and Evergreen Coast Capital in 2020. As a result, they no longer publicly report their detailed financials. Before the acquisition, their revenue was substantial.

• General Estimate: Before the acquisition, LogMeIn generated over a billion dollars in annual revenue. While specific current revenue figures aren t public, it s safe to assume the company remains a significant player in its market, and it s still generating substantial revenues from its large customer base across various products. You ll find estimates from market research firms, but these are often based on modeling and industry analysis rather than direct reporting.

Alternatives

The remote access and support market is competitive. Here are some notable alternatives to LogMeIn:

• Remote Access:

  • TeamViewer: A very popular and well-regarded alternative, known for its ease of use and broad platform support.
  • AnyDesk: Another strong contender focused on speed and low latency.
  • Splashtop: Emphasizes performance and is often favored by creative professionals who need to access graphically intensive applications remotely.
  • Chrome Remote Desktop: A free, simple option integrated with the Chrome browser.
  • Microsoft Remote Desktop: Built into Windows; suitable for connecting to Windows machines.

• Remote Support:

  • TeamViewer: (also suitable for remote support)
  • ConnectWise Control (formerly ScreenConnect): Popular with managed service providers (MSPs) due to its customization and automation capabilities.
  • Zoho Assist: Part of the Zoho suite; integrates well with other Zoho products.
  • Dameware Remote Support: Suitable for internal IT support within organizations.

• Meeting/Webinar:

  • Zoom: Dominant player in the video conferencing market.
  • Microsoft Teams: Integrated with Microsoft 365; a strong option for organizations already using Microsoft products.
  • Google Meet: Part of the Google Workspace suite.
  • Webex: Cisco s web conferencing platform; popular in enterprise environments.

• Password Management:

  • LastPass is now owned by GoTo, but alternatives include:
  • 1Password
  • Dashlane
  • Bitwarden

Pricing

LogMeIn (GoTo) uses a subscription-based pricing model.

• General Pricing Structure: Pricing varies significantly depending on the specific product and the number of users/computers. They generally offer different tiers with increasing features and capabilities.

• Factors that Affect Pricing:

  • Product: LogMeIn Pro will be priced differently than LogMeIn Rescue or GoTo Meeting.
  • Number of Users/Technicians: The more users who need access, the higher the price.
  • Number of Computers: For remote access products, the number of computers you need to access affects the price.
  • Features: Higher-tier plans usually include advanced features like reporting, integrations, and security options, which increase the cost.
  • Contract Length: Annual contracts may offer discounts compared to monthly subscriptions.

• Where to Find Accurate Pricing: The best way to get accurate pricing is to visit the GoTo website (www.goto.com) and check the specific product pages. Look for pricing tables and consider requesting a quote for your specific needs. They often have sales representatives who can help you customize a plan. Always check for current promotions or discounts.

Customer Care Details

• Support Channels: GoTo typically offers a range of customer support options:

  • Online Knowledge Base/Help Center: A comprehensive collection of articles, FAQs, and troubleshooting guides. This is often the first place to look for answers.
  • Community Forums: A place to connect with other users, ask questions, and share solutions.
  • Live Chat: Real-time support through a chat interface. Availability may vary depending on the product and subscription level.
  • Phone Support: Phone support is generally available, but response times may vary depending on the product and support tier.
  • Email Support: You can submit support requests via email.
  • Dedicated Account Managers: Larger enterprise customers may have dedicated account managers who provide personalized support.

• How to Access Support:

  1. Go to the GoTo website (www.goto.com).
  2. Navigate to the Support or Help section.
  3. Select the specific product you need help with (e.g., LogMeIn Pro, LogMeIn Rescue, GoTo Meeting).
  4. Choose your preferred support channel (knowledge base, chat, phone, email).

• Tips for Getting Good Support:

  • Be prepared: Have your account information, product details, and a clear description of the issue ready.
  • Be specific: The more details you can provide, the faster the support team can help you.
  • Check the knowledge base first: You might find the answer to your question there.
  • Be patient: Support teams are often dealing with a high volume of requests.

Important Considerations:

• Recent Changes: GoTo has undergone significant changes in recent years, including the acquisition by private equity firms and the rebranding from LogMeIn. It s always a good idea to research the latest news and reviews to stay up-to-date.
• Security: When using remote access and support tools, security is paramount. Ensure you re using strong passwords, enabling multi-factor authentication, and keeping your software up to date. Review the security features and policies of any remote access solution you re considering.
• Free Trials: Many remote access and support solutions offer free trials. Take advantage of these trials to test the software and see if it meets your needs before committing to a subscription.
• Read Reviews: Check online reviews from other users to get an idea of the pros and cons of different solutions.

I hope this comprehensive overview is helpful! Let me know if you have any other questions.