Websites using Knowbe4

Okay, let s break down KnowBe4, covering its overview, revenue, alternatives, pricing (general estimates), and customer care.

KnowBe4 Overview

• What it is: KnowBe4 is a security awareness training and simulated phishing platform. It helps organizations educate their employees about cybersecurity threats and how to avoid becoming victims of social engineering attacks.
• Core Functionality:
  • Security Awareness Training: Provides a library of training modules covering topics like phishing, ransomware, password security, social engineering, and more. Training can be delivered through videos, interactive modules, games, and other formats.
  • Simulated Phishing: Allows organizations to send realistic but harmless phishing emails to their employees to test their awareness. Results are tracked, and employees who fall for the simulations can be automatically enrolled in additional training.
  • Reporting and Analytics: Offers detailed reports on training progress, phishing test results, and overall security awareness levels within the organization.
  • Policy Management: Helps organizations manage and distribute security policies to employees.
  • Compliance Support: Aids in meeting compliance requirements related to security awareness training (e.g., HIPAA, GDPR, PCI DSS).
• Target Audience: Businesses of all sizes, across various industries. They have solutions for small businesses all the way up to large enterprises.
• Key Selling Points:
  • Large content library.
  • User-friendly platform.
  • Comprehensive reporting.
  • Automated features.
  • Strong emphasis on behavior change.

Revenue

• KnowBe4 is a publicly traded company (KNBE) and reports its financials. For example, you can find information on their Q1 2024 results and other financial statements through investor relations.
• Disclaimer: Publicly traded companies often report a range of revenue figures, like annual recurring revenue, total revenue, or forecasts. It s best to consult KnowBe4 s official investor relations page for the most up-to-date numbers.

Alternatives

Here are some notable alternatives to KnowBe4, categorized for clarity:

• Direct Competitors (Similar Feature Sets):
  • Proofpoint Security Awareness Training: A major player in the security awareness training market. Offers a similar range of features to KnowBe4.
  • Cofense PhishMe: Focuses heavily on phishing simulation and incident reporting.
  • Infosec IQ: Provides training and phishing simulations.
  • SANS Institute Security Awareness: From a highly respected cybersecurity training organization. Often geared toward more technical audiences.
  • Living Security: Focuses on gamified training and immersive experiences.
• More Budget-Friendly/Simplified Options (May lack some advanced features):
  • Curricula: Known for its engaging and humorous training content.
  • Usecure: A simpler, more streamlined security awareness platform.
  • Security Mentor: Focuses on short, targeted training modules.
• Platform Security tools with Awareness Training add-ons:
  • Microsoft Defender for Office 365: Includes attack simulation training as part of its broader security suite.
  • Google Workspace Security: Provides some built-in security awareness features.

When choosing an alternative, consider:

• Company size and industry: Some solutions are better suited for certain types of organizations.
• Budget: Pricing varies significantly.
• Specific training needs: Do you need specialized training for specific compliance requirements or threat types?
• Level of automation required: How much time do you want to spend managing the program?
• Reporting requirements: What kind of data and insights do you need?
• Content quality and engagement: Will employees find the training interesting and effective?

Pricing (General Estimates)

• Subscription-Based: KnowBe4 and most of its competitors use a subscription model.
• Factors Influencing Price:
  • Number of employees: Pricing is typically per user (employee).
  • Features required: More comprehensive feature sets cost more.
  • Contract length: Longer contracts may offer discounts.
• General Price Ranges: It s difficult to provide exact numbers without a custom quote, but here are some broad estimates (these are just estimates and should not be taken as definitive pricing):
  • Small Businesses (1-50 employees): Could range from a few hundred to a few thousand dollars per year.
  • Mid-Sized Businesses (50-500 employees): Could range from several thousand to tens of thousands of dollars per year.
  • Large Enterprises (500+ employees): Can easily exceed tens of thousands of dollars per year, and potentially reach six-figure sums for very large organizations with advanced needs.
• Request a Quote: The best way to get accurate pricing is to contact KnowBe4 or its competitors directly and request a custom quote based on your organization s specific requirements.

Customer Care Details

• Support Channels: KnowBe4 typically offers customer support through multiple channels:
  • Email: A standard method for support inquiries.
  • Phone: Phone support for urgent issues.
  • Online Knowledge Base: A library of articles, FAQs, and documentation to help users find answers to common questions.
  • Ticketing System: A system for tracking and managing support requests.
  • Community Forums: A place where users can interact with each other and share knowledge.
• Service Level Agreements (SLAs): For enterprise customers, KnowBe4 may offer SLAs that guarantee certain response times and levels of support.
• Training and Onboarding: They often provide training and onboarding assistance to help new customers get started with the platform.
• Customer Reviews: Check online reviews on sites like G2, Capterra, and TrustRadius to get a sense of other customers experiences with KnowBe4 s customer support. Pay attention to comments about responsiveness, helpfulness, and overall satisfaction.
• Dedicated Account Managers: Some plans (especially for larger customers) include a dedicated account manager who serves as a primary point of contact.

To summarise: You can get a good estimate about the knowbe4 platform from the above content. Do additional research as per your use cases.