Websites using Khoros

Okay, let s break down Khoros, covering its overview, revenue, alternatives, pricing, and customer care details.

Khoros Overview

Khoros is a digital-first customer engagement platform that aims to help brands build stronger relationships with their customers across various digital channels. It essentially offers a suite of tools designed for:

• Social Media Management: Scheduling posts, engaging with audiences, monitoring conversations, and analyzing social media performance.
• Community Management: Creating and managing branded online communities where customers can interact, share feedback, and help each other.
• Customer Care: Providing tools for agents to handle customer inquiries across social media, messaging apps, and other digital channels.
• Analytics and Reporting: Providing insights into customer engagement, brand sentiment, and overall platform performance.

Key Features & Benefits:

• Unified Platform: Consolidates various customer engagement activities into a single platform, aiming to streamline workflows and improve efficiency.
• Scalability: Designed to handle large volumes of interactions and support the needs of enterprise-level organizations.
• Automation: Offers automation capabilities to streamline workflows and improve response times.
• AI-Powered Insights: Leverages AI to analyze data, predict trends, and offer personalized experiences.
• Integration: Integrates with other business systems such as CRM, marketing automation, and analytics platforms.
• Collaboration: Enables internal teams to collaborate on customer engagement activities.

Target Customers:

Khoros typically targets larger enterprises with significant customer bases and complex digital engagement needs. Industries include:

• Retail
• Financial Services
• Healthcare
• Telecommunications
• Travel and Hospitality

Revenue

Khoros is a privately held company, and as such, they do not publicly disclose their revenue figures. It s difficult to provide an exact number. However, industry analysts have estimated their revenue to be in the range of hundreds of millions of dollars annually. You ll find varying numbers from different sources, but their revenue is considered substantial within the customer experience software market.

Alternatives to Khoros

There are many alternatives to Khoros depending on the specific needs of a company. Here are some of the main competitors, often categorized by feature overlap:

• Social Media Management:
  • Sprout Social: Widely used for social media management, offering strong analytics and scheduling tools.
  • Hootsuite: Another popular social media management platform known for its robust features and integrations.
  • Buffer: Focused on social media scheduling and simpler engagement workflows, often used by small to medium-sized businesses.
  • Falcon.io (now part of Cision): A more enterprise-focused social media management platform with strong collaboration features.
• Community Management:
  • Vanilla Forums: A popular option for building and managing online communities.
  • Higher Logic: Focused on association and member-based community platforms.
  • Discourse: An open-source forum platform.
• Customer Care/Engagement:
  • Salesforce Service Cloud: A comprehensive customer service solution that includes social media engagement capabilities.
  • Zendesk: A leading customer support platform with multiple channels and features.
  • Sprinklr: An enterprise customer experience management platform that competes directly with Khoros in some areas.
  • Qualtrics XM: Specializes in experience management with strong focus on customer feedback and analytics.

Choosing an Alternative:

• Budget: Some options are more affordable for smaller businesses.
• Company Size: Some are better suited for enterprises, others for smaller teams.
• Specific Needs: Social media management, community management, or customer care are different skill sets.
• Integration: Some platforms integrate more easily with a specific tech stack.

Pricing

Khoros does not publish its pricing directly on their website. However, here are some general observations about Khoros pricing:

• Subscription-Based: Khoros typically uses a subscription-based pricing model, with costs varying depending on the features needed, the number of users, and the volume of interactions.
• Enterprise Focus: Due to their target market, Khoros is generally considered a more expensive solution compared to those focusing on SMBs.
• Custom Pricing: Because of the complexity of their platform and varying customer needs, they often provide custom quotes for each client.
• Contact for Quote: You will need to contact Khoros directly for a detailed price quote.

Factors Influencing Pricing:

• Number of Social Profiles: Managing more social media accounts will likely increase the cost.
• Number of Users: Pricing usually scales with the number of team members who need access.
• Level of Support: Different support tiers can affect pricing.
• Feature Set: More advanced features, such as community management or custom integrations, will contribute to a higher cost.

Customer Care Details

Khoros offers customer support through a variety of channels. Here s what you can generally expect:

• Dedicated Support Teams: Larger clients will typically have dedicated account managers or success managers.
• Online Support Portal: Khoros typically provides an online help center or knowledge base with articles, FAQs, and other resources.
• Email and Phone Support: They usually offer email and phone-based support, with faster response times for clients with higher-tier support plans.
• Community Forums: Clients may also be able to get help in their user community or discussion forums.
• Training: Khoros often provides training resources and workshops for their platform.

To Contact Khoros Support:

• Visit their official website. Look for a Contact Us or Support section.
• Existing customers should reach out through their dedicated support channels or their account manager.

In summary, Khoros is a powerful platform designed for large organizations with complex customer engagement needs. While it comes with a higher price tag, it provides a broad set of features aimed at improving customer experience across digital channels. When selecting a platform, it s essential to compare the specific features and pricing of alternatives to find the best fit for your organization s unique requirements.