Websites using Keysurvey

Okay, let s break down KeySurvey, covering its overview, revenue (as best as we can ascertain), alternatives, pricing, and customer care.

KeySurvey: Overview

KeySurvey is a web-based survey platform geared towards enterprise-level organizations. It s designed to handle complex research projects, data collection, and reporting. It is offered by WorldAPP.

• Key Features:

  • Advanced Survey Logic: Branching, skip logic, quotas, randomization, and conditional questions.
  • Multi-Channel Distribution: Email, SMS, web links, social media, and embedded surveys.
  • Data Security: HIPAA compliance features, SSO, encryption, and data masking.
  • Reporting and Analytics: Real-time dashboards, cross-tabulation, statistical analysis, and custom reporting.
  • Integrations: API access to integrate with CRM, marketing automation, and other enterprise systems.
  • Mobile Optimization: Surveys are designed to be responsive and work well on various devices.
  • Customization: White labeling options.
  • Multilingual Support: Ability to create surveys in multiple languages.
  • Offline Data Collection: Mobile app allows data capture in areas with no internet connectivity.

• Target Audience: Mid-sized to large businesses, government agencies, and academic institutions. Industries include healthcare, market research, education, and finance.

• Strengths: Robust feature set, powerful analytics, and a focus on data security. Designed for complex enterprise needs.

• Weaknesses: Potentially more complex to use than simpler survey tools. Can be more expensive than entry-level survey platforms.

Revenue (Estimate)

WorldAPP is a privately held company, so its exact revenue figures are not publicly available. It s difficult to provide a precise revenue estimate for KeySurvey as a standalone product. However, based on market size, estimated customer base, and pricing, a rough estimate for KeySurvey s annual revenue could be in the millions of dollars range.

Caveat: This is only a broad estimate. Without access to WorldAPP s internal financials, a more precise figure cannot be provided.

Alternatives

Here are some alternative survey platforms, ranging from simpler to more enterprise-focused solutions:

• Simpler/More User-Friendly Options:
  • SurveyMonkey: Very popular, easy to use, good for basic surveys. More limited in advanced features than KeySurvey.
  • Google Forms: Free, very basic, integrated with Google Workspace.
  • Typeform: Known for its attractive, conversational survey interface.
  • Qualtrics: a comprehensive and costly solution that KeySurvey often competes with.
• Mid-Range Options:
  • Alchemer (formerly SurveyGizmo): More advanced logic and reporting than SurveyMonkey, good for intermediate research needs.
  • Zoho Survey: Integrated with the Zoho suite of business applications.
  • LimeSurvey: Open-source, self-hosted option for greater control and customization.
• Enterprise-Level Options (Similar to KeySurvey):
  • Qualtrics: A very powerful enterprise platform with advanced analytics and experience management features. Often considered a direct competitor to KeySurvey.
  • Medallia: Focuses on customer experience management and feedback.
  • Confirmit: A comprehensive platform for market research and customer insights.

Pricing

KeySurvey uses a custom quote-based pricing model. This means you need to contact their sales team to get a price tailored to your specific needs and usage. Factors influencing price include:

• Number of Users: The number of people who will be creating and administering surveys.
• Number of Responses: The volume of survey responses you anticipate collecting.
• Features Required: The specific features you need, such as advanced logic, reporting, or integrations.
• Support Level: The level of support and training you require.

• Contract Length: Longer contracts may offer better pricing.

• Typical Pricing Range: Expect enterprise-level survey platforms like KeySurvey to be significantly more expensive than basic tools. Pricing can range from several thousand dollars per year to tens of thousands or more, depending on the factors above.

• Request a Quote: The best way to get accurate pricing is to contact KeySurvey/WorldAPP directly and discuss your requirements.

Customer Care Details

KeySurvey, being an enterprise-focused platform, typically offers a range of customer support options. Here s what you can generally expect:

• Contact Methods:

  • Phone Support: Likely to have dedicated phone support for enterprise clients.
  • Email Support: Standard email support for technical issues and general inquiries.
  • Live Chat: May offer live chat support on their website.
  • Support Portal/Knowledge Base: A self-service portal with articles, FAQs, and documentation.

• Support Tiers: May offer different levels of support based on your pricing plan. Higher tiers might include dedicated account managers and priority support.

• Training and Onboarding: May provide training sessions and onboarding assistance to help you get started with the platform.

• Documentation: Comprehensive documentation on how to use all of the features.

• Response Times: Expect response times to be faster than those of freemium or basic platforms, given the focus on enterprise clients.

• Contacting KeySurvey/WorldAPP for Support:

  • Visit the WorldAPP website and look for the Contact Us or Support section.
  • Search for KeySurvey-specific support pages on the WorldAPP site.
  • Call their sales/support phone number (if available).

• Check online review sites (G2, Capterra): Reviews will often mention customer support experiences (positive or negative).

In summary, KeySurvey is a robust enterprise-level survey platform with advanced features. It s suited for organizations with complex research needs and a focus on data security. Pricing is custom and requires contacting their sales team. Customer care should be comprehensive, given the target audience. Remember to compare KeySurvey with its alternatives to find the best fit for your specific requirements and budget.